Portable speakers

Get help with your Sonos Roam, and Sonos Move

  • 1,221 Topics
  • 6,857 Replies
ratty
ratty
solved this question

ROAM Compatible with 1st Generation Sonos

If you mean can Roam join an S1 system then the answer’s no. Roam requires S2.  
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Ken_Griffiths
Ken_Griffiths
solved this question

Sonos Move 2 compatibility with video projector

If you want to use Bluetooth, as mentioned in your post, you would need to attach a Bluetooth TX to the Optical-out port and pair that with...
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melvimbe
melvimbe
solved this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1221 Topics

P
p_elkanContributor I
posted in Portable speakers

headphones when?

Hi, when are you launching headphones, EarPods etc… ?

2
N
20 days ago
A
alexkh23Contributor I
asked in Portable speakers

Volume loudness when using bluetooth on Sonos Roam

When I am using my Sonos Roam with WiFi/S2 app there is no problems turning up the volume. But when I switch to Bluetooth mode, I can not play loud music. When I allow the volume to 100% in the app, and turn the volume up on my phone, the music isn't loud at all. The max volume on WiFi, and the max volume on bluetooth should be the same loudness....I hope.???Can anyone help? 

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T
20 days ago
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tenorbyContributor I
asked in Portable speakers

i get no sound from new unit

I have connected a new Roam to my system. I her no sound from it whatsoever. There is connection because I can use the roam to pause and play. I have also tried to connect with bluetooth instead, but it was still silent. Anyone with any ideas? 

1
Airgetlam
20 days ago
B
bgolbusContributor I
asked in Portable speakers

Roam Battery not charging!

My roam is connected to the wireless charger but shows no signs of life.

1
Sotiris C.
21 days ago
J
JulianraviContributor I
posted in Portable speakers

Unable to play connect:amp and sonos move2

I’m so disappointed.I had my somos connect amp, and sonos play1, and just bought the sonos move 2 hoping to listen all of them at the same time but I can’t.so … be aware…. Because if you buy a sonos move 2 for example, then in 2 or 3 years sonos release a new update and you won’t be able to use your sonos move 2 with the new update and you will have to buy a new product? What a shame…I just want to use my “old” sonos devices with my new sonos move 2 simultaneously….I hope I can returned it right away….

5
J
22 days ago
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BabelinaContributor I
asked in Portable speakers

Music stuttering

HiHere is my diagnosis number **************I have stuttering issues since I have connected my Sonos Move to my setup.I am connect wirelessly with my Playbar, Play3, Move. I have this mostly when I connect with my PC that is connected to my Sonos connect Gen2.What could be the issue.The sonos move is sitting right next to my sonos connect and the connect itself is 3m away for my exposed Wifi router.Internet connection is stable.I would love to hear your feedback on this.ThanksModerator Note: Modified in accordance with the Community Code of Conduct - diagnostic number removed as identifying information

3
Airgetlam
22 days ago
C
cdebelingContributor I
asked in Portable speakers

Sonos roam mute button is stuck on solid green

It's been a week since we could use our Roam. The mute button is stuck on solid green. 

4
Airgetlam
23 days ago
M
MoBerg9Contributor I
asked in Portable speakers

Get -Livingroom not registered-

Hi. My sonos move just stoped. I did a resett, and now i get «livingroom not registered» Tried most tips i could find, but no can do. Sonos app do see my speaker, but it wont play.

1
M
23 days ago
sf64
sf64Contributor I
posted in Portable speakers

Feature Request: Allow limiting the max charge of battery-powered products.

Hiya! This is gonna be one heck of a first post for this forum. I’ve had a Sonos Roam for a while now, and I love the thing. Really, I do, or at least I did… then I started worrying. I had to RMA my first unit the year I got it, because the battery health had worn down so far during its usage cycle that it refused to start up anymore. For reference, this is what I experienced: The Roam refused to respond to the power/bluetooth sync button, media buttons, or microphone button. The Roam’s lights would not turn on, and the speaker would not connect to the local network. The speaker would let the power light fade on, sit a moment, then abruptly shut off entirely when at rest on its wireless charging pad. The speaker would not respond to the support rep’s “plug it in and leave it overnight” troubleshooting step. Later on in the day, I found that often times, the Roam and other battery-powered Sonos products relied on their batteries for things like keeping the internal clock running. When m

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buzz
24 days ago
S
SoundSeppContributor I
asked in Portable speakers

Marantz M-CR611 to Roam

How do I connect a Marantz M-CR611 to Sonos Roam?

7
S
26 days ago
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Heinz-BastianContributor I
asked in Portable speakers

Sonos Roam seems completely dead - no LEDs at all

Hi,So i had bought two Sonos Roams about one and a half year ago. One I use daily myself, the other one was for my wife and she basically never used it. I bought a portable projector last week and was going to hook up the unused Roam to it. What I thought would be easy turned out be not working at all as the Roam seems to be completely dead. If course it was empty when I got it out of the closet so I charged it a bit, removed the charger and tried to turn it on. Didn’t work and when I plugged the charger back in I noticed the static orange light wouldn’t come on at all anymore. I tried the factory/hard reset but nothing.What else can I try or do I have to write it off? Does the Sonos support do exchanges for these kind of cases after warranty ends? Thanks forum.

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27 days ago
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yolonirContributor I
asked in Portable speakers

Move 2 left tweeter not working

Hey everyone I have an issue with my Sonos Move 2 speakerAs said in the title, my left tweeter suddenly stopped working. I tested via audio sample with distinct left/right channel changes, confirmed it myself laterSpeaker is currently running latest updateSystem version - 16.1.1 (build 78152020)Sonos OS - S2Even though you can’t hear it much due to main speaker being still in tact, tbh I’m devastated, I only bought it in FebruaryAnother problem is that I bought it abroad, there are no official Sonos representatives in Georgia, so I have no idea where can I go for potential repairsMy questions to community:​​​​​​​Have anyone experienced the same issue? If so, did you fix it? How can I 100% confirm that this is a hardware issue?

1
Y
27 days ago
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Wim.RommensContributor I
asked in Portable speakers

Sonos Move 2 battery life

Hello, I have a new Sonos Move 2 Olive. I am happy with my purchase but I cannot get the 24 hour battery life. If I take the Move out of the charging dock, stream WiFi-radio true TuneIn and set the volume between 5 and 10, my Move 2 doesn't last much longer than 6 hours, 8 hours at most. What playback conditions is the 24 hour playtime based on? Greetings, Wim

1
Sotiris C.
28 days ago
N
nsideContributor I
asked in Portable speakers

I can't connect 2 sonos move by Bluetooth

Hi all, I have 2 sonos move, through sonos app I have made stereo pair, but when I have Bluetooth on only one speaker is playing,  Please advice how can I play through Bluetooth on both speakers  Regards 

1
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1 month ago
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terryoContributor I
posted in Portable speakers

Setting up a Roam with Existing S1 Devices on the WI-FI Network

Everything I have read on this forum, and in the Sonos docs, led me to believe that I could add a Roam to my existing S1 system, albeit with limitations around sperate apps etc. This setup would not be a problem for me as the Roam would be used primarily in the garden.To setup the Roam i unplugged all the S1 kit and then installed the S2 app. On the S2 app, i got the Roam up and running with my music services. I then set it up on my tablet, and other devices. Everything looked good.However, when the S1 kit was turned back on, the S2 app stopped working. The S2 compatible devices had somehow automatically upgraded and were no longer in the S1 app. Now, both the S1 and S2 systems were broken. I then had to spent the next few hours factory resetting and 'downgrading' back to S1.Over the weekend I tried to get help from Sonos support, but after 3 chat sessions were disconnected mid session, I gave up.This evening I tried again, and this time spent 1hr 40mins on a chat session. The followin

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Corry P
1 month ago
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Willy SehmContributor I
posted in Portable speakers

Sonos Move Unresponsive

I've had my Sonos Move for about a year and a half now and about a week ago it suddenly stopped responding completely.I've tried to hold in the power button for thirty seconds on and off of the charge ring, the Move does absolutely nothing, no LEDs light up even briefly. I've tried the same with the Bluetooth button and connect button, same result.I've removed it from charge for 4 days to drain the battery, still nothing.I've charged it over night using the charge ring, still nothing.I've charged it over night using a USB-C connection, still nothing.I've removed the battery and reinserted it as some threads have suggested, still nothing.I've tried to take readings with a multimeter on the battery and charge ring but can't seem to get any readings. (I'm not sure I'm testing them correctly. If anyone has any advise on how to test either I would appreciate it.)I don’t know what else to do.We stay in South Africa, about 180kms from Port Elizabeth and to my knowledge there isn’t a Sonos out

6
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1 month ago
S
seakiwisContributor I
posted in Portable speakers

MY SONOS ROAM IS BLARING WHITE NOISE RIGHT NOW!!!!!

It wont turn off! It wont stop playing the loudest noise ever out of it. I’m going to throw it in the pool and get a refund this is insane. HOW AM I SUPPOSED TO STOP THIS???

19
Airgetlam
1 month ago
ctweichmann
ctweichmannTrending Lyricist I
asked in Portable speakers

Roam Won't Turn On... I've tried the "hold the button for 12 sec"

I read the whole thing: charge ithold the button on the back for 12-15 seconds This doesn’t work.  When I am charging it, the orange light is indicated on the front of the speaker

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E
1 month ago
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Daniel C.Trending Lyricist I
posted in Portable speakers

Sonos Move not playing with other speakers

Just about had it with Sonos to be quite frank, issue after issue after issue.. the new one is that my Move (which has worked perfectly with other speakers) has decided now that it no longer likes working with the other speakers on my network. It’ll show as if it’s playing on the app but nothing is happening. If I start playing music on one speaker and then add it to the group the track will stop, then start again on the move but no longer on the original speaker. Likewise if I start on the move and group another speaker it’ll stop playing altogether and start again on the new speaker. I’ve rebooted the speaker I’ve reset my router I’ve unplugged the Ethernet from one of my speakers so that they’re all connecting via WiFi It’s not a distance issue as the router and move are fairly close.. any suggestions.. as I say, pretty fed up with this now. I just want the system to work as it should. 

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melvimbe
1 month ago
T
the_magnusContributor I
asked in Portable speakers

Move fell from 45 cm to carpet, now malfunctioning.

My son placed the Move on a soft surface and walked away, then we heard a thump a little while later.After this happened, we have the following issues:-Sound quiet and muffled.-No light on top panel, touch buttons unresponsive.I managed to reset the move with no blinking lights to guide me, however upon re-adding to my system it could not be registered due to an app being out of date. However my Android app is up to date.I have a strong suspicion that there’s internal damage or the factory reset would have worked. What are my options from here? Any advice appreciated. 

6
T
1 month ago
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SawpelTrending Lyricist I
asked in Portable speakers

Cannot switch Roam into Bluetooth mode

Hello! I got Sonos Roam 2 months ago. I connected it to my Sonos system at home, integrated with Google home and Google assistant. Worked just fine. Now I took it with myself for Easter family reunion. I wanted to listen to music via Bluetooth but the speaker cannot switch to Bluetooth at all. When pressing the powet bottom for 2 seconds I get the chime but the led is still white, also my phone, nor anyones phone nor even PC, finds it. I thought that maybe I somehow factory reset it, but when trying to connect it to my app via wifi It gets connected by after that it says I need to register it, and to do so I must factory reset it. I tried holding power for 15 secs, keeping away from charger and turning off and on. Nothing helps. How do I make it switch to Bluetooth? Sawpel

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R
1 month ago
M
Marcello33Contributor I
asked in Portable speakers

Sonos roam keeps disconnecting from the app, but not from internet.

Hello, Since the past few weeks, my Sonos roam would randomly disconnect from the app , running on android tablet and smartphone. Sonos roam is still connected to internet, since music keeps being played, I can still use voice command Google assistant and I can pause or adjust volume from third party app Google home. However I can't control Sonos roam from Sonos app and the app says that Sonos roam isn't connected .

3
Airgetlam
1 month ago
M
Max HeadroomContributor I
asked in Portable speakers

Initializing SONOS Roam without WiFI

I recently had a frustrating experience with my SONOS Roam. I took it travelling, and by mistake, when trying to turn it off, I reset it. I was not on my home network and in a hotel, and there was no way to initialize it again. I looked on help forums, and they all talked about using two devices and connecting to one device and hotspotting to another. I tried this at length (and I am comfortable with troubleshooting), and NOTHING worked. The fact that I have a Bluetooth speaker that cannot be set up and used solely as a Bluetooth speaker is so frustrating.  Why not have a setting where, out of the box, you can use it on Bluetooth alone -- I am now carrying around a paperweight, and I can do nothing until I am back at home. Please HELP!

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1 month ago
P
PeapodContributor I
posted in Portable speakers

Sonos Roam Orange Light

I have 2 sonos Roam speakers. One of which will not connect. I have not used this one for several months. All I get when placed on charger is the orange light but this goes out for after a couple of minutes then nothing. I’ve tried a different charger same thing. 

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E
1 month ago
D
DailyNetworkIssuesContributor I
asked in Portable speakers

Sonos Move Nework Issues Prevail in 2024

I’m so frustrated to even be writing this, I’ve probably spent 40+ hours troubleshooting my Sonos Move speaker which I got several years ago. Of course, the problems are presented when trying to get the speaker to connect to other Sonos speakers-- the entire point of owning multiple Sonos items :) It’s not my network, the app is updated, the speaker is updated, and I’ve factory reset it maybe 10 times now, since that’s the default fix that every Sonos Customer Service representative suggests. If only resetting the speaker would magically fix its fatal connectivity flaw! After giving up on Wifi connectivity, I plugged one of my Sonos One speakers into an ethernet cord to my modem to create their own special Sonos network. The Sonos One and Sonos SL stay constantly connected now, but the Move speaker drops from the app multiple times a day and becomes unusable. Then I’ll come home later and it’s magically back under available speakers in my app. Funny, right? It’s really unfortunate to p

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Airgetlam
1 month ago
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