Portable speakers

Get help with your Sonos Roam, and Sonos Move

  • 1,220 Topics
  • 6,843 Replies
ratty
ratty
solved this question

ROAM Compatible with 1st Generation Sonos

If you mean can Roam join an S1 system then the answer’s no. Roam requires S2.  
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Ken_Griffiths
Ken_Griffiths
solved this question

Sonos Move 2 compatibility with video projector

If you want to use Bluetooth, as mentioned in your post, you would need to attach a Bluetooth TX to the Optical-out port and pair that with...
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melvimbe
melvimbe
solved this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1220 Topics

M
mickrideContributor I
asked in Portable speakers

Compatibility

As long as I downgrade the Sonos Move in the S2 app can I use a Sonos Move on the same system with a Sonos Play 3?

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Stanley_4
5 months ago
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bostonmarkContributor I
asked in Portable speakers

Move will not Register to my account - please help

I have reset the MOVE over 10 times.  I am 2 plus hours trying to reconnect this thing. I have reset my phone, my network, and all my other SONOS products work.   It says the app is updated.   get through the setup process, and the app FAILS activating your sonos move to your system.   NOTE - when I log into SONOS website, I see my move listed.  I see all 7 products.  I am officially lost for options.    The error in the app is “move is not registered” - FIX IT.  I go through the FIX IT process, I hear the chimes, I follow directions, I push the button, more chimes, and then it says “Linking your Sonos Move to you account...”  and then it just spins for a while...and then it says “There was a problem adding your Sonos Move to your system.     Can someone reset my app or delete it from my purchase history??? So I can add new???   No clue.  This sucks.  

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just now
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RJA23Contributor I
asked in Portable speakers

sonance install

I am struggling with how I’m going to bring wiring through stucco wall (no attic or basement) for the amp to be inside my living room. Any ideas would be greatly appreciated 

2
R
4 minutes ago
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jnx827Contributor I
asked in Portable speakers

Adding a Move 2 to my sonos system and it says "not registered"

I am trying to add this brand new Move 2 to my existing system. The setup fails saying to try again later. The speaker appears in my system but says “Move 2 is not registered”.I’ve been at this for hours. 

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T
1 hour ago
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alphonse55Contributor I
asked in Portable speakers

Yet another solid orange light defective Roam that won't turn on

Has anyone figured out a way to get these things working or am I just screwed for being a loyal customer and early adopter with a first gen roam thats out of warranty?

50
J
9 hours ago
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CFinleyContributor I
asked in Portable speakers

defective product

I own two Sonos Rams that will not turn on anymore after the battery ran all the way dead

1
Airgetlam
1 day ago
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BradcarmanContributor I
asked in Portable speakers

Sonos Setup Not Working

Here‘s what happening:I choose setup new speaker I choose the Roam SL It says „There was a problem setting your Sonos Roam SL…Let‘s try something else“ Click Continue To continue, let‘s connect your movable device to the temporary network… I click Join Next your Sonos will play a chime… I click continue   It plays a sound Says finalizing connection… “We‘re having trouble finalizing the connection to your Sonos Roam SL I click Try Again it fails again „We couldn‘t verify the audio passcode“6 I try then the PIN number This also fails „There was a problem during setup“ I‘ve tried restarting my device, I‘ve tried on both my iPad and my iPhone. Is this speaker just broken?  What else can I try?

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M
1 day ago
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Chris HContributor II
asked in Portable speakers

Roam not registering after facory reset

I did a factory reset on my roam as the new app didn’t find it.After the reset when I try to connect it to my system it is on my product list but it says not registered so I can only use in Bluetooth mode at the minute.i have tried rebooting phone and router but still no joy. I have also tried rebooting the roam holding the power button for 15 secs

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B
1 day ago
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Zz1.timContributor I
asked in Portable speakers

Sonos Roam - won’t link to account (is on account) Setup fails

My Sonos Roam had a reset. It will go through setup but won’t link to my account so setup fails.On my Sonos account it is listed as linked to my account, but setup fails because it cannot be linked.Can anyone help please?Many thanks

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D
1 day ago
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Ashley ShawnContributor I
asked in Portable speakers

cannot add devices to my account

I did the Necessary updates. And will not sync to my speaker list. Comes up with error to register

0
A
1 day ago
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AndrewUK75Avid Contributor I
asked in Portable speakers

roam wont update

So following the awful update I now cannot update my roam.  No problem with WiFi but error code 1.000   

1
H
1 day ago
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Dawntreader1Contributor I
posted in Portable speakers

At my wit’s end with Sonos

I have been a loyal customer of Sonos for years, mainly because I think the sound quality is great, and I love the idea of a whole home system. I am at my wits end though with the awful software that is constantly glitching and cutting out in whichever room I’m in.  I contacted support a while back and they suggested a mesh network might fix the problems.  It didn’t.  I was optimistic about the big new app update, but alas, the problems prevail.Aside from the home system, I have also owned a Sonos Roam, which has just about driven me mad.  I bought this to come in clutch when traveling or outdoors, but it never ever works when I need it. It is the guaranteed buz kill, because I will foolishly go to use it to keep a vibe going, and it literally will not turn on.  Or it will flash its red light that the battery is dead, even though it sat on a charger after the last use.  I then spend countless time trying to get it to “re-charge”, then connect to my Bluetooth, which is a maddening proce

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Ken_Griffiths
1 day ago
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WhalescreamsContributor I
asked in Portable speakers

Move 2

Does the Move 2 support charging through the USB-C port and if so what are the charging device requirements? 

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Airgetlam
1 day ago
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BradleyEContributor I
asked in Portable speakers

Move 2 wont link to existing sonos system

Hi, I’ve tried connecting my new Move 2 Sonos to an existing Sonos system (Sonos Amp 2 and Sonos sub) however every time I try I get the same error: could not link move 2 to Sonos system. I have tried factory resetting the move 2 , doesn’t work. I have tried turning everything off and back on, doesn’t work.  Really frustrated considering I bought this today and thought it was just plug in, connect and play. Ive tried calling Sonos but they are not open here in the UK on Saturday.

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1 day ago
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Mr RufusContributor I
asked in Portable speakers

Roam can’t add to system.

Just bought a new Sonos Roam. When trying to connect it, the App finds it and starts the connection process. It plays sounds an I reply by pressing the buttons. Then it’s saying adding Roam to your system. After a while it fails and says “something went wrong try again later “In the app it shows “not registered “ but when trying to fix it, the same happens. Tried resetting the Roam to factory settings.My system is A beam - wired connection,2 one SL, a one and a play1 all in WiFi and have been running in this house a year now. it kind of frustrating now. Does anyone have any good ideas. 

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buzz
2 days ago
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QuesmicContributor I
asked in Portable speakers

new move 2 new user unable to connect to the sonos app. saying that I not the owner

First time with Sonos,  bought a move 2.  Unable to connect the move 2 to the app.  I have an account but saying that I not the owner

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Q
2 days ago
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Real_soundContributor I
asked in Portable speakers

set up move 2

Just bought a Move 2. This wouldn’t set up because there is an update. Sonos app stops updating error 1014 comes up. I have rebooted router. All other systems fine in house. And, helplines closed an hour earlier than advertised. Please help. thanks a lot in advance

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Y
2 days ago
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SillsContributor I
asked in Portable speakers

Roam - not connecting consistently

I’ve got a Roam, alongside a One, Play:1 and Connect. They are all updated, the Roam has a full battery. Everything connected to wifi. I use Spotify. So all should be honky dory. Only when wanting to use the Roam, it’s such a faff and requires patience, which really shouldn’t be the case. Example, from todayl. I turn it on, it appears up in the app. I add it to the speakers which are playing. Go back to the song, and it removes Roam (never played). Sometimes it comes on after a while. Today I switched all the other speakers off and use voice to get it to play music, and then added the others. Only it’s never really that consistent. Any tricks? Tips? 

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2 days ago
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soundex0Contributor I
asked in Portable speakers

google nest sonos

I have google nest at home will i be able to connect my move2 with that. if yes how can i do that

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S
2 days ago
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PeterNYCContributor I
asked in Portable speakers

Sonos Roam isnt charging- using correct power source

Hi- anyone know if there’s a fix for Sonos Roam not charging. It was working perfectly then all of a sudden stopped charging. Nothing I do will let it get any charge or even get enough power to do a reset.  I have two Roams and I’m using the right power adapter and sonos cord. One Roam is charging fine and the other just has a flashing orange light of death.  I have had it on charge for 2 days and can’t get it to respond at all except with the orange light after pushing the button. I’ve called support but just end up on hold for a long time. I’m on hold now as I write this. 

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T
2 days ago
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GheegheeContributor I
asked in Portable speakers

problem with my connection

The girl at support told me the app is not up to date that why I can’t connect my move 2 whit my phone or iPad 

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Ken_Griffiths
3 days ago
A
Armandoal9Contributor I
asked in Portable speakers

inventory

I bought a Sonos Roam in April 4 at retail BestBuy and I’m still waiting the Sonos Roam

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Bumper
3 days ago
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Cburd253Contributor I
asked in Portable speakers

Device Setup

Device setup issues and lack of customer support. Does anyone work on the support team?

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melvimbe
3 days ago
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TriselContributor I
asked in Portable speakers

new update is terrible

Why have Sonos deleted the timer and alarm functions? It is the reason we bought this product. Will be switching as soon as possible. There is much community outcry I see; Sonos you should reinstate this functionality ASAP!

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T
4 days ago
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AlBillyContributor I
asked in Portable speakers

Sonos Move won’t setup and support is terrible.

This is long, but i think it’s emblematic of what is going on with the company as a whole these days. TLDR at bottom I picked up a brand new Sonos Move (Gen 1) yesterday from the source. Yeah it’s not the shiny new one, but it was a good price and is fine for the back deck and occasional beach days.  This thing would not setup. iPhone, iPad, main network, guest network, nothing. Spent hours looking through trouble shooting docs and trying everything I’ve seen online. At one point i even spun up an SSID *without* security, NADA.  So i decided to give Sonos support a call, strongly suspecting I had a lemon. Despite telling the support agent what i had already done to trouble shoot this device she made me do it all again. Fine, nbd, i expected it. Then she started making me do some truly random and nonsensical things. She said having a guest network was an unsupported configuration, and to turn it off- didn’t help. Then she said to split my 2.4 and 5 ghz networks, despite the move having

0
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4 days ago
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