Portable speakers

Get help with your Sonos Roam, and Sonos Move

  • 1,227 Topics
  • 6,886 Replies
ratty
ratty
solved this question

ROAM Compatible with 1st Generation Sonos

If you mean can Roam join an S1 system then the answer’s no. Roam requires S2.  
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Ken_Griffiths
Ken_Griffiths
solved this question

Sonos Move 2 compatibility with video projector

If you want to use Bluetooth, as mentioned in your post, you would need to attach a Bluetooth TX to the Optical-out port and pair that with...
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melvimbe
melvimbe
solved this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1227 Topics

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mickrideContributor I
asked in Portable speakers

Compatibility

As long as I downgrade the Sonos Move in the S2 app can I use a Sonos Move on the same system with a Sonos Play 3?

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Stanley_4
5 months ago
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BradcarmanContributor I
asked in Portable speakers

Sonos Setup Not Working

Here‘s what happening:I choose setup new speaker I choose the Roam SL It says „There was a problem setting your Sonos Roam SL…Let‘s try something else“ Click Continue To continue, let‘s connect your movable device to the temporary network… I click Join Next your Sonos will play a chime… I click continue   It plays a sound Says finalizing connection… “We‘re having trouble finalizing the connection to your Sonos Roam SL I click Try Again it fails again „We couldn‘t verify the audio passcode“6 I try then the PIN number This also fails „There was a problem during setup“ I‘ve tried restarting my device, I‘ve tried on both my iPad and my iPhone. Is this speaker just broken?  What else can I try?

22
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18 minutes ago
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Mr RufusContributor I
asked in Portable speakers

Roam can’t add to system.

Just bought a new Sonos Roam. When trying to connect it, the App finds it and starts the connection process. It plays sounds an I reply by pressing the buttons. Then it’s saying adding Roam to your system. After a while it fails and says “something went wrong try again later “In the app it shows “not registered “ but when trying to fix it, the same happens. Tried resetting the Roam to factory settings.My system is A beam - wired connection,2 one SL, a one and a play1 all in WiFi and have been running in this house a year now. it kind of frustrating now. Does anyone have any good ideas. 

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44 minutes ago
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bostjanp1Contributor I
asked in Portable speakers

Roam is not recognized by system after upgrading to new app

I want to chat about this problem, but onlbot is online. So, i am without an answer. The problems occurred after the upgrade of the application. Initially Roam could not be connected synchronously with other Sonos speakers. So I reset Roam. After the reset, however, the app no longer registers Roam with the system. So now my Roam is only usable as a bluetooth speaker.  I did not change the wifi settings. But I noticed that it is no longer possible to add another WIFI network, as it was possible in the old app.

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1 hour ago
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StormryderContributor I
asked in Portable speakers

Web and App Usage

Why with a web page and an app I can't delete system(s) and product(s) and start from step 1 again? For example, I have two products and when I logged in prior v80 I had to chose 1 of the 2 systems listed and couldn't delete anything so I could start over. I've worked corporate IT for over 25 years and there is nothing I have found intuitive with the software. Anyone like to share the evident hacks here?

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1 hour ago
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A1LivinContributor I
asked in Portable speakers

Roam Setup Away from Home Network

I need to add a new Roam to my app before connecting to bluetooth. I am on the road  and not connected to my home system.  Getting sonos and mobile device must be on same network message. What’s the work around?

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A
1 hour ago
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Ine79Contributor I
asked in Portable speakers

sonos roam

Tengo un Sonos ROAM nuevo y no puedo añadirlo al sistema sonos. Lo intenté numerosas veces desde la app de sonos y no lo encuentra. Pueden ayudarme? Agradezco respuesta. 

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I
1 hour ago
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ZekContributor I
asked in Portable speakers

Schlummerfunktion Sonos Move

Kann mir jemand sagen, wo ich jetzt die Schlummerfunktion finde nach dem Update? Oder wurde die entfernt? Wenn ich auf die drei kleine Punkte drücke wie vorher kommt folgende Meldung: "Konnte nicht geladen werden. Es fehlen einige Informationen in diesem Inhalt" 

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Z
1 hour ago
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BillsworthContributor I
asked in Portable speakers

adding roam to a group.

All was fine with 16.1 but since 16.2 update, I  can't add my roam to any groups. Keep getting the standard  ‘unable to connect, try again later.' I can play music directly to the roam, just can't group it. Any thoughts?

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3 hours ago
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SchobiwanContributor I
asked in Portable speakers

Problems grouping Roam with other devices!

I got my Roam today and wanted to try to stream the TV singal from the Beam to the Roam. But everytime i try to group the Roam with the Beam i got a message like this “Not able to connect, try again later” (to be accurate its german and says: “Eine Verbindung ist leider nicht möglich.Bitte versuche es später erneut.”)Also pressing the playbutton doesn’t help.I tried it very short(1 beep), bit longer( 2 beeps), and even thrid beep. but nothing happens. The roam appears normaly in the app, so its connected to my system. If i try to use it with spotify it works fine as single device but i am not able to use it at the same time with the  beam or any of my 5 SL One Deivces.  What i already have tried:Restarted Network(Router)Restarted all Devices (Beam, Roam, SL one’s)Restarted Phone.Set wifi to only use a single Channel.Nothing worked out. Please help. 

3
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3 hours ago
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jnx827Contributor I
asked in Portable speakers

Adding a Move 2 to my sonos system and it says "not registered"

I am trying to add this brand new Move 2 to my existing system. The setup fails saying to try again later. The speaker appears in my system but says “Move 2 is not registered”.I’ve been at this for hours. 

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4 hours ago
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ElenaCContributor I
asked in Portable speakers

Sonos Roam fails to connect

Got Sonos Roam brand new three days ago, was super excited to turn it on and enjoy the music. Well for the past three days i have been trying to connect it with no success. By now i have tried connecting it on two different wi-fi networks with two different internet providers, i used 3 iphones and 1 ipad to connect, i talked to 3 different sonos technicians( who were of no help).Where i am today: when i go thru Add a device steps on the app i get to the point where it plays a chime sound, fails to add, plays the chime again then asks for a pin. i enter the pin and it fails to add the device. I can see that I have SonosZP connected to my Technicolor XB6 Gateway connected: Host Name:SonosZPConnection:Wi-Fi 5 GHzConfiguration: DHCPMAC Address:54:2A:1B:41:B5:46 but on the Sonos App i cant add the device. I was advised to call my internet provider to make sure they are not blocking Sonos and they assured me that they are not.  I restarted my router many times, i reset the speaker to factory

0
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9 hours ago
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PeterNYCContributor I
asked in Portable speakers

Sonos Roam isnt charging- using correct power source

Hi- anyone know if there’s a fix for Sonos Roam not charging. It was working perfectly then all of a sudden stopped charging. Nothing I do will let it get any charge or even get enough power to do a reset.  I have two Roams and I’m using the right power adapter and sonos cord. One Roam is charging fine and the other just has a flashing orange light of death.  I have had it on charge for 2 days and can’t get it to respond at all except with the orange light after pushing the button. I’ve called support but just end up on hold for a long time. I’m on hold now as I write this. 

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10 hours ago
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bostonmarkContributor I
asked in Portable speakers

Move will not Register to my account - please help

I have reset the MOVE over 10 times.  I am 2 plus hours trying to reconnect this thing. I have reset my phone, my network, and all my other SONOS products work.   It says the app is updated.   get through the setup process, and the app FAILS activating your sonos move to your system.   NOTE - when I log into SONOS website, I see my move listed.  I see all 7 products.  I am officially lost for options.    The error in the app is “move is not registered” - FIX IT.  I go through the FIX IT process, I hear the chimes, I follow directions, I push the button, more chimes, and then it says “Linking your Sonos Move to you account...”  and then it just spins for a while...and then it says “There was a problem adding your Sonos Move to your system.     Can someone reset my app or delete it from my purchase history??? So I can add new???   No clue.  This sucks.  

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10 hours ago
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WhistlerEnthusiast II
asked in Portable speakers

Wake up Roam at specific time

I just got a Roam mostly for use in the bathroom. I also have an automation system (homey) that can control my Sonos speakers. Unfortunately that doesn’t work when the roam is in Sleep mode. It would be great if you could set a time at which the roam Automatically wakes up. That way I could make sure I have some nice music playing when i get in the shower. 

3
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18 hours ago
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BrewooContributor I
asked in Portable speakers

Move:2 and S1 App

I'm sure the answer for this question is in this forum, but I can't find it:Our system was set up in 2015 and includes many products that only work with S1, eg: Connect, Connect: amp, Play 1, etc.  My wife bought a Move and liked it so much she bought another, although unfortunately this time a Move:2.  Am I correct that it is not possible to connect a Move:2 to a system using S1?  If so, it's irresonsible that Sonos does not make that distinction clearer on its website, especailly for customers who may not be aware that 2 operating systems exist. 

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1 day ago
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alphonse55Contributor I
asked in Portable speakers

Yet another solid orange light defective Roam that won't turn on

Has anyone figured out a way to get these things working or am I just screwed for being a loyal customer and early adopter with a first gen roam thats out of warranty?

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J
1 day ago
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CFinleyContributor I
asked in Portable speakers

defective product

I own two Sonos Rams that will not turn on anymore after the battery ran all the way dead

1
Airgetlam
2 days ago
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Chris HContributor II
asked in Portable speakers

Roam not registering after facory reset

I did a factory reset on my roam as the new app didn’t find it.After the reset when I try to connect it to my system it is on my product list but it says not registered so I can only use in Bluetooth mode at the minute.i have tried rebooting phone and router but still no joy. I have also tried rebooting the roam holding the power button for 15 secs

9
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2 days ago
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Zz1.timContributor I
asked in Portable speakers

Sonos Roam - won’t link to account (is on account) Setup fails

My Sonos Roam had a reset. It will go through setup but won’t link to my account so setup fails.On my Sonos account it is listed as linked to my account, but setup fails because it cannot be linked.Can anyone help please?Many thanks

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2 days ago
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Ashley ShawnContributor I
asked in Portable speakers

cannot add devices to my account

I did the Necessary updates. And will not sync to my speaker list. Comes up with error to register

0
A
2 days ago
A
AndrewUK75Enthusiast I
asked in Portable speakers

roam wont update

So following the awful update I now cannot update my roam.  No problem with WiFi but error code 1.000   

1
H
2 days ago
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Dawntreader1Contributor I
posted in Portable speakers

At my wit’s end with Sonos

I have been a loyal customer of Sonos for years, mainly because I think the sound quality is great, and I love the idea of a whole home system. I am at my wits end though with the awful software that is constantly glitching and cutting out in whichever room I’m in.  I contacted support a while back and they suggested a mesh network might fix the problems.  It didn’t.  I was optimistic about the big new app update, but alas, the problems prevail.Aside from the home system, I have also owned a Sonos Roam, which has just about driven me mad.  I bought this to come in clutch when traveling or outdoors, but it never ever works when I need it. It is the guaranteed buz kill, because I will foolishly go to use it to keep a vibe going, and it literally will not turn on.  Or it will flash its red light that the battery is dead, even though it sat on a charger after the last use.  I then spend countless time trying to get it to “re-charge”, then connect to my Bluetooth, which is a maddening proce

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Ken_Griffiths
2 days ago
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WhalescreamsContributor I
asked in Portable speakers

Move 2

Does the Move 2 support charging through the USB-C port and if so what are the charging device requirements? 

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Airgetlam
2 days ago
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BradleyEContributor I
asked in Portable speakers

Move 2 wont link to existing sonos system

Hi, I’ve tried connecting my new Move 2 Sonos to an existing Sonos system (Sonos Amp 2 and Sonos sub) however every time I try I get the same error: could not link move 2 to Sonos system. I have tried factory resetting the move 2 , doesn’t work. I have tried turning everything off and back on, doesn’t work.  Really frustrated considering I bought this today and thought it was just plug in, connect and play. Ive tried calling Sonos but they are not open here in the UK on Saturday.

2
B
2 days ago
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