Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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3267 Topics

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MalabouContributor I
asked in Speakers

connection issues

I have for speakers that always run at three same time. Now all of a sudden I can only connect to one of them at a time. This seems to be only the case since the new app version. Has anyone any ideas what the problem could be? The speakers are all connected to the same wifi as sonos.

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2 days ago
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JodyschoultzContributor I
posted in Speakers

unusable

While iffy, the old app was still usable when the system glitched and wouldn't connect to wifi. And even though a soft reboot was not an option to due to lack of IT intelligence, a reboot of the entire network (which caused a pain in the arse for many other IoT devices) would work. But now, the bright sparks have introduced an app upgrade that I just don't understand as a technical engineer, because they've somehow disabled most of my speakers. 300s no longer work, sub no longer works, only the arc connected to ethernet works since the upgrade…Well done lads, I needed some expensive bookends! FYI, as an update, the fix…While you removed app capability from the sonos app, you can get speakers working with a lot of awkward dicking about through home assistant. The new and improved app just took us back to an erra of faults and problems. Cheers for lost hours guys through premature deployment and release guys!

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J
2 days ago
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MstaggieMContributor II
asked in Speakers

Audio from iMac stopped

My SONOS app has defaulted to SPDIF for the audio output from my iMac - it used to be PCM - Stereo - the result is that it no longer works on my Playbar…. HELP

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2 days ago
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Hunter22Contributor I
asked in Speakers

sonos one 2ndgen wont connect to account

My Sonos one will not connect to account when finalizing set-up it chimes turns the green and white light on top then states cannot connect to account, anybody else had this issue?

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S
2 days ago
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coreyb024Contributor I
asked in Speakers

Error 1002 when adding Move to system

I’m having trouble adding Sonos Move. Thought I finally got it and was directed to update, but then got error 1002.  please advise. 

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2 days ago
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BonleighContributor I
asked in Speakers

sonos beam wont play Tv or music

My Sonos beam has been working for years and suddenly quit.I have checked all the cables, unplugged and rebooted my router and the beam.Sometimes I can get it working for a few minutes but then it drops out again.It still shows up in my app and says it has a strong wifi connection. But it won’t connect to the TV or music. I get “can’t connect now, try again later” message when trying to group the speaker with my others.I’m not sure what to do at this point, any suggestions? 

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2 days ago
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HimmiContributor I
asked in Speakers

connection sonos play 1

speaker not registered, when I try ti register my play one sonos speaker the app turns off

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2 days ago
broox
brooxContributor I
asked in Speakers

unable to create stereo pair with new app and new ERA 100s

I have a new set of Era 100s that are replacing a set of Play:1s.I was unable to add them to my system with the new iPhone app (80.0.04) and several factory resets, but was able to add 1 of them using the new android app (also 80.0.04). I then saw there was an update to the iPhone app, updated to 80.0.08 and was able to add the second speaker.  So, now that my speakers are finally added to my system, I’m unable to group them into a stereo pair.The iPhone app says that there was a problem grouping them. The android app says they were successfully grouped, but never groups them.I’ve tried having them in separate “rooms,” the same “room,” made sure all the settings were the same (voice, status light, etc), but nothing is working.Both are connected to WiFi. Any tips? I’m really losing patience with this new app.

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2 days ago
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Customer13Contributor I
asked in Speakers

Ray not registering

Need to de-register old Ray and get the new one to register. However, Sonos Customer ‘Support’ is non-existent. 

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2 days ago
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PhilWilloughbyContributor I
asked in Speakers

Symfonisk lamp won't connect

Diagnostics ********I have done the complete flow for adding this lamp multiple times, ending with it connected to Ethernet and typing the PIN code from the bottom of the device. It consistently fails to add. It looks like I have the same problem with a symfonisk picture frame but I haven't tried everything with that yet. The rest of my system, including two other symfonisk products and 3 mainline sonos devices seems to be working fine.I'm hoping sonos support can see this and do or suggest something.Moderator edit: diagnostics recorded and removed as identifying information

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2 days ago
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Sim TaylorContributor I
asked in Speakers

playlists

How do I add music to my Sonos Paylists - I can’t figure it out in the new app. Really easy in the old app! Any help?? thanks 

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2 days ago
stevensedgx
stevensedgxContributor II
asked in Speakers

EQ not functioning on new app

Under system settings the EQ control for a pair of SONOS ONE speakers doesn’t work. I can move the sliders but there is no effect on the sound. If I try adjust L/R balance nothing happens. Also if I set the volume limit to 90% when I leave system settings and then return it is back to ‘off’.Any clues anyone?The new app seems to be unfinished. Very poor UX and as a heavily invested SONOS user I’m really not impressed.

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stevensedgx
2 days ago
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mscottmillenContributor I
asked in Speakers

speakers stopped grouping speakers together

My speakers have stopped playing together across all the rooms. They play individual but when i try to group them it says unable to try again later. Any suggestions. I’ve turned off all the routers. Been fine for a year then started today 

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2 days ago
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Old foresterContributor I
asked in Speakers

defective upgrade Sonos app

As hundreds of people have already reported, the new Sonos upgrade is a complete waste.   I had to do a hard reset and reinstall from scratch to get past the stupid login errors. Terrible customer support!  

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2 days ago
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Scott_65Contributor I
asked in Speakers

track information

When I shuffle my Apple Music playlist, it will eventually play. But, the track information is missing. How do I fix this?

0
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2 days ago
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paul.gloverContributor I
asked in Speakers

Play one registration after factory reset

After factory reset I can’t re-register my play ones to my account

1
Jamie A
2 days ago
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RdListener2Contributor I
asked in Speakers

Sonos One (gen2) won't link to account during setup

During the setup, after selecting the room the linking to account keeps failing.I hear the audible PIN and press the button in the back, but it still keeps failing.I have tried all the usual drill steps of restarting phone, router, hard reset the Sonos one, removing and reinstalling app, using another phone and such. I have also connected it directly to router via ethernet. Still no luck. I have 5 other sonos products (including one gen2) that are on my wifi network and working fine which makes me think that the wifi network itself is not an issue and I set one other device up as recently as 5 days ago. 

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2 days ago
Robertfarm
RobertfarmContributor I
asked in Speakers

Era 300 Travel Case

I can’t seem to find a travel case or bag for my Era 300. Does anyone have a suggestion?

1
Jamie A
2 days ago
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Roland de BockContributor I
asked in Speakers

After Sonos app update issues with era 100

I bought 2 era 100 about 2 months ago and added to a new room in my house as a stereo pair.But after the update of the Sonos app the problem started.The speakers were not recognized in the app. I powered the speakers off, reset them and tried to re-install and connect. But in the app after many times, one was registered and one not. And the one registered is not responding if i want to stream music on it.  How to resolve is my question??

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R
2 days ago
G
GabelContributor II
asked in Speakers

WLAN TV

Hallo, weiß jemand wie man nach dem Update einen speaker über wlan wieder mit dem Fernseher verbinden kann? Das ganze System reagiert nicht mehr.  Moderator edit:Google Translate-Hello,Does anyone know how to reconnect a speaker to the TV via WiFi after the update? The whole system stops responding.  

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2 days ago
Kevin81
Kevin81Contributor I
asked in Speakers

sub mini

When will the sub mini be able to connect back to my existing account & system after the update over a week ago the mini sub disappeared from connection when tries to reconnect it it now won’t add back to my current system Why is this taken so long to resolve 

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Kevin81
2 days ago
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BoppaContributor I
asked in Speakers

After app update GEN 2 sub stuck in reboot mood

My sub will not reset after app update 🤬 it worked perfectly fine before the update. I called they said it’s no good anymore send it to us we’ll give you 30% off a new. This is ridiculous 

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2 days ago
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HoutduifContributor I
asked in Speakers

sonos app crashing when adding sub

So with the new app, i lost my whole system. I managed to add everything again except for the Sub. The app recognizes it on the network but crashes after 2 seconds when trying to add it, already factory resetted it. What to do?  

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2 days ago
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Ben0368Contributor I
posted in Speakers

Has Sonos bricked my speakers

I find it strange that I wake up one morning and find my sonos system down, the S1 app suddenly can find any of my speakers all gen1.After many failed attempts of resetting etc sometimes the app would see the speakers other times not. On the times it did it always failed to connect. Now use the new app hey bingo everything is there, I could up date the play ones to use the new app. My Play 5s however whilst can be seen, they are not compatible.I kind of remember they tried to brick these before, looks like they may have done it now. Well sonos as the rest of sonos products give up. I promise you the replacements will not be Sonos. Ben

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2 days ago
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timjdContributor I
asked in Speakers

Please can this message about the new app be ignored by Sonos management too

Once again I start the day with no functional Sonos app for no other reason than Sonos doesn't care enough to issue a functional app.What is galling is the complete lack of acknowledgement of the depth of the issue. Today, everything is just greyed out despite everything being as it was last night Please roll back this app.  

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2 days ago
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