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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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2995 Topics

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SteveFL2023Contributor I
asked in Speakers

sonos arc skipping

I have read the supposed fixes for the incredibly annoying issue with the Sonos Arc sounding going in and out.  It seems the only so-called fix is unplugging everything?!!!? Since I did that and it keeps happening again a few weeks or months later am I to just keep unplugging EVERYTHING each time?  Is this company serious? There must be a better fix or a class action lawsuit to get them to replace and or fix the issue completely?

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B
13 hours ago
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Shanua1856Contributor I
asked in Speakers

Arc Dropping Spotify

My Arc keeps intermittently dropping Spotify signal, it works fine with TV signal. Google wifi pucks nearby with great speed and connection.I had two Ones as surrounds with the Arc and when they were configured together all three would drop out. I disconnected them from the Arc and the Ones work fine, no dropping.The Arc continues to drop Spotify audio.Grabbed a diagnostic code 429854836  Halp please

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S
13 hours ago
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cjdaleyContributor I
asked in Speakers

Cannot register Sonos One SL since firmware update on 06/02/2024

I have owned 2 x Sonos One SL since 2020.I return from holiday to discover one of them has disappeared from my system therefore disabling their role as surrounds in my setup.I factory reset to re-add them to my system only to discover that simply will not register with the SONOS server.I factory reset all of my devices and reset the app to discover I have issues with most of my devices.I have managed to get 3 out of 5 devices back up and running.I cannot re-add Alexa voice assistant because I now get an error: 414 Request-URI Too Large I then discover this correlates with the latest update rolled out on 06/02/2024.I now have two Sonos One SL speakers that are paperweights.It took me 2 hours on the phone with technical support to establish this fact, blaming everything from my router, my WIFi signal, my WiFi extender, my neighbours WiFi interference.I am now basically instructed to wait until the developers can workout a fix.Sonos.  What an earth are you doing ? 

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I
14 hours ago
poindexter5221
poindexter5221Contributor I
asked in Speakers

2019 Play:1 software update

I have two Play:1 speakers that I haven’t used since 2019. Is there a way to update the software/firmware for these speakers?

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A
14 hours ago
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marlyoContributor I
asked in Speakers

Why do my Sonos speakers keep disappearing from my app?

In my iOS Sonos app, my speakers come and go on the system. Sometimes they are all there then one hour later only one is showing on the system. Why is that? I am tired of rebooting my modem and router, which is what i have to do to fix the problem.  It is very frustrating.

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A
15 hours ago
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AirstirContributor I
asked in Speakers

Balance Control lost with update

I just updated the Sonos app and lost balance control on my Sonos Roam stereo pair.  Apparently  the balance control was not included with the update.  Has anyone else noticed this issue or am I just missing something?

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A
15 hours ago
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SealockContributor I
asked in Speakers

Sonos Arc - Apple TV

Why is my TV sound so much lower than the music. I have Apple TV connected via HDMI to the arc. I also lose the connection when I first open. Doesn’t seem consistent in surroundsound. Any suggestions are greatly appreciated.

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S
15 hours ago
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tolberttContributor II
asked in Speakers

Internal Cable for Sub

I had a rat take up residence in my Sub and chew the 6 wire ribbon cable from the power supply to the main board.    Does anyone know how I can this part?  I have reached out to Sonos to no avail.  I also talked to some audio folks and nothing either.  Bricked my $700 sub for a $1.50 cable. 

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Stanley_4
15 hours ago
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Andojagfan914Contributor I
asked in Speakers

One SL no longer has power.

Sonos one SL has stopped working, purchased Dec 2022. Troubleshooted by using power cord from the other working One SL and still no power. Was waiting on the 300's for now but was hoping help on this SL for now.

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Ken_Griffiths
17 hours ago
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TThomasContributor I
asked in Speakers

play 3 wont register to my network

Play 3 won’t register to my network. It is connected by Ethernet cable

1
webmink
18 hours ago
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FailixContributor I
asked in Speakers

can not configure era 300

I have a running system with two One and one Move. Now I bought an era 300 and tried to configure it to my system. It works until I need to press the two buttons after syncing my mic to the sound of the box. Unfortunately it says something went wrong and I need to register the box to my account, or I need to download the updates (which also do not work) and I can press „correct“ to retry. I don’t know why it doesn’t work with this single player. Maybe something with the new updated app?Im looking forward for your help. Thanks :) Felix

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F
20 hours ago
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CredgettContributor I
asked in Speakers

Unable to add Play 1 to Sonos System after App Update

After the app update I was having issues with my system just not working at all. I ended up factory resetting my Play 1. Now the rest of my system is working fine, but when I try and add my Play 1, it isn’t able to find it.

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20 hours ago
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archstone2780Contributor I
asked in Speakers

Sonos Play:1 Connection problems

I am trying to connect the play 1 speaker but its not easy. i thought i got it but it told me to update. i am updating and it says “this will take several minutes” but it has been almost an hour.

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20 hours ago
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Tony a55Contributor I
asked in Speakers

new app update ios

Hi updated the app today and it has lost both my devices Play 3 and Boost.can you help Tony

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T
21 hours ago
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rounder09Contributor I
asked in Speakers

Trying to add new play 1's to an S1 setup

I’m hitting so many issues it’s tough to identify which path was the closest to success.I have spent several hours with chat agents, who gave up and told me to call in. I’ve been on hold for 45 minutes… and then the call dropped. I’m back on hold again. Super unhappy with how complex Sonos has made this setup….For example, case 1On a fresh install, SOMETIMEs I can get the speaker connected to my Wi-Fi, but the Sonos app (not the S1 app) gets stuck adding the Speaker to a room. The app just hangs on this screen. If I hard close the app, despite the speaker having a solid White LED… I can’t see it being connected anywhere in the app… so I have to start the install againCase 2often on installs the Wi-Fi won’t connect propoerly. If I hard wire, I then see a message “Software update required”. When I try and do that it says I need top Sign in as the System owner I bought these speakers used… is it possible they are still associated with a past user? Any other ideas as to why I’m seeing this

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R
21 hours ago
A
AmyhunterContributor I
asked in Speakers

Connect: amp wont connect to wifi wirelessly

I have recently moved into a house with Sonos system so I did a reset successfully but now it won’t pic up on the wifi, I have successfully connected via Ethernet cable but this isn’t practical.  

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Airgetlam
22 hours ago
A
ActopContributor I
asked in Speakers

Speakers cutting out with new app

I have the latest version of the app, the new version. Now, when I play music, it cuts out, primarily with Amazon HD music. It’s frustrating because one of the benefits of having Sonos is being able to play music throughout the house, but speakers are not responding when I try to play Amazon HD music, which I subscribe to. Help!

1
Airgetlam
22 hours ago
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Jeff SpratlenContributor I
asked in Speakers

Sonos One's Not Registered

I have two new Sonos One’s. I set them up last night using the tan colored app icon on my iPhone. It ran through the update on each of them. Afterwards, they were connected, but a wrench icon was next to them, and it said, “not registered”. Tapped on that and it said I needed to upgrade my app on my iPhone, so I downloaded it from the App Store, it installed, then once in the app, it prompted me for an update again, which I did. I go through the process of letting each speaker play a chime, press the button on the back of the speaker, and it goes through trying to add it. Then the app crashes. I’ve deleted the app numerous times on my iPhone, and it crashes each time I try to register the speaker. I’ve reset both speakers to factory defaults, and rebooted my wireless network. Still doesn’t work. Tried my iPad, upgraded its app, and it actually got me a bit further, then it too crashes when trying to register. Deleting and installing the app again, then trying to go through the registra

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J
23 hours ago
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Rickey RocketContributor II
asked in Speakers

chatting phone support non-existent Surprise surprise

After touting their app update which apparently is terrible for you believe you can get it You can't even contact support about anything they just continue sending you to the chat bot and will I answer the support telephone. Unacceptable for a company that charges hundreds of thousands of dollars for equipment they can't even have their web app interface were correctly just links you back to download the app that's the old version at high hopes the new version would fix all the horrendous issues with this piece of junk system but apparently it's just going to be worse and now you can't talk to somebody about it You can't leave this company is in business I can't believe they're still not even sell products to people and they're obviously use false advertising and lie about what their products can and can't do.

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R
1 day ago
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MelbergeronContributor I
asked in Speakers

Bell Canada Sagemcom 5689e router issue

I brought my 2 play 1 and play bar to my new house with a new bell sagemcom 5689e router and bought 3 era 100 to complete the set now, every time I loose power ( which happens weekly here ) my system doesn’t reconnect ive wired one play 1 to the router and it reconnects after a reboot the older models but not the Era 100ive spent countless hours on the phone with Sonos and nothing to do contacted Bell and they don’t want to change my router I cannot factory reset my eras every week , it doesn’t make sense !  any advices or tricks ?  

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K
1 day ago
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CR.Contributor I
asked in Speakers

Deezer Podcasts

Hi there,When will Deezer Podcasts be available in Sonos App?Thanks..

1
Airgetlam
1 day ago
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ApplesAvid Contributor II
asked in Speakers

Split system Auto Updating

I run a split S1 / S2 setup primarily as I have found that a stereo Play:3 pair runs much more smoothly on S2. I have a Move and Amp on S2 with no issues. This morning I went to play my Play:3 pair and the S1 App window defaulted to direct me to the S2 app. I contacted chat and Alex advised that the Play:3 pair were on the S2 app. Strange I thought as I had not elected to upgrade.It seems after two attempts to downgrade the Play:3 to S1 they auto update to S2 without any user interaction.The stereo pair are running on S2 and will just have to see how it goes as they have in the past they started getting laggy and that is both wired and wireless.It would seem that some update has been pushed out and auto updating anything on S1.Now: Version: 16.1.1 (build 78152020)  

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A
2 days ago
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lateralusContributor I
asked in Speakers

ERA 300 buzzing noise

My setup: Arc, 2 subs, 2 ERA 300s as surrounds. One of my ERAs is making a buzzing vibration-like noise when there is a lot of bass. Lorde’s “Royals” is case in point. The ERAs are on stands but they are tight and that doesn’t seem to be causing the issue. Have had this setup since the 300s were released and never had this type of issue. I also don’t stress the system so it shouldn’t be related to a blown speaker, etc. Just thought I’d try here before looking at warranty service. Thx.

1
Airgetlam
2 days ago
X
XoytecContributor I
asked in Speakers

Bluetooth on Symfonisk IKEA

I I have 2 Symfonisk amp Any chance to play music by bluetooth 

11
melvimbe
2 days ago
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HarlemtsitraContributor I
posted in Speakers

Large Sonos system and Eero playback Issues

I have a rather large Sonos system hooked up in a smaller NYC apartment. The apartment is broken into about 4 smaller bedrooms however there are speakers dispersed throughout the entire setup. Several Sonos ones, 100s, 300s, 3 subs, an arc, bookshelf speakers and a boost. The speakers play subpar using Airplay, often dropping or not connecting at all. I then use the Sonos app to stream Apple Music and while it’s better it still has connectivity problems at times. It’s disappointing because I would like to use my HomePods in tandem with the system taking advantage of Siri and even a more dispersed sound. I’m frustrated because I invested thousands of dollars into the system and it does not play as intended and to make it worst I keep trying alternate options like purchasing extenders, upgrading the router, etc. Switched out most of the existing HomePods to Sonos thinking that would resolve the problem because I felt Sonos didn’t not play well with HomePods. It didn’t.  Anyone else havin

1
Stanley_4
2 days ago
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