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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

2,996 Topics
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F.A.Q.

Troubleshooting Sonos on WiFi

Edward R

started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system. Firstly, this is with...

Edward R

started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...

2996 Topics

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HarlemtsitraContributor I

posted in Speakers

Large Sonos system and Eero playback Issues

I have a rather large Sonos system hooked up in a smaller NYC apartment. The apartment is broken into about 4 smaller bedrooms however there are speakers dispersed throughout the entire setup. Several Sonos ones, 100s, 300s, 3 subs, an arc, bookshelf speakers and a boost. The speakers play subpar using Airplay, often dropping or not connecting at all. I then use the Sonos app to stream Apple Music and while it’s better it still has connectivity problems at times. It’s disappointing because I would like to use my HomePods in tandem with the system taking advantage of Siri and even a more dispersed sound. I’m frustrated because I invested thousands of dollars into the system and it does not play as intended and to make it worst I keep trying alternate options like purchasing extenders, upgrading the router, etc. Switched out most of the existing HomePods to Sonos thinking that would resolve the problem because I felt Sonos didn’t not play well with HomePods. It didn’t. Anyone else havin

2 days ago

SteveeSFContributor I

asked in Speakers

Five Mount from Ceiling Beam

I want to get a Five, but I need to be able to mount it to a wooden ceiling beam. Basically, I can install screws straight upwards, but will still have the Five angled as though it’s on a traditional wall mount (as opposed to facing straight down from the ceiling). Is there a mount that will let me do this?

2 days ago

ZKMContributor I

asked in Speakers

How many Sonos ceiling speakers do I need for an open room that is 12 feet by 30 ft?

Hello,I just purchased the 8” In-Ceiling Set and the 8” In-Ceiling Speakers by Sonos and Sonance (Pair). The basement room that I purchased it for is an open room that is approximately 30ft by 13ft. I plan to have all 4 of the speakers installed in this room, questions:Is 4x 8in Sonos speakers too must for this room size? Am I ok to use 12 gauge speaker wire? Any other advise would be greatly appreciated?Thank You

2 days ago

ElCapelleContributor I

asked in Speakers

Spectrum Router dropping speakers

I just purchased and did initial setup of my first Sonos speakers 🎶 They worked, but then some of the products started not showing up in System. I reached out to support and it’s the known router issue (SAX1V1S). a few questions…They speakers are all currently displaying in my system. will they continue to randomly drop off? (the more important question)… I’m nervous about getting a router and connecting it to the current spectrum modem and having it work with Spectrum, and with Sonos. Can anyone recommend one they’ve gotten that has been successful, and can you share your process with the setup?Thank you!

3 days ago

Long515Contributor I

asked in Speakers

Serial Number Check

I purchased an Era 100 from a big chain electronic store in April. The box was factory sealed when I picked it upThen I sold this factory sealed box to someone on May 5th (Note that i have never opened this box). Few hours later this person contacted me back and told me the unit in the box is a used One Gen2. I can think of 2 possibilties:#1: Someone at the electronic store swapped it before I bought it;#2: The person who bought from me is not telling the truth.So I'm just wondering if there is a way to check when this unit was activated. If it was already activated and used before May 5th, then we know it's #1, and vice versa. Any help is appreciated. Serial number (ERA 100)A100 2301LV ***************** Serial number (One Gen 2)A201 1909CP ***************** Moderator edit: serial numbers recorded and removed

3 days ago

CigogneContributor I

asked in Speakers

voice control on Era 300 upside down

"I have a Sonos Era 300 speaker installed on a shelf 50 cm from the ceiling; following Sonos recommendations, I placed it upside down; however, the speaker no longer responds to voice control; does it mean that the microphone is out of reach when the device is upside down ?

3 days ago

Mudder2323Contributor I

asked in Speakers

Set up on different wifi

We have a Sonos system set up in our house and it works great. I am trying to set up a new system in our motorhome on a different wifi system (Starlink) and am unable to figure out how to do this. I do not want the motorhome system on our house wifi as we travel, hence the Starlink. How do I do this?

3 days ago

Speedy777Contributor I

asked in Speakers

my gen 3 sub not turning on

ɧɛƖƖơ ʂơŋơʂ ƈơɱɱųŋıɬყ, ı'۷ɛ ცơųɠɧɬ ɱყ ʂɛƈơŋɖ ɠɛŋ 3 ʂųც ƈųʑ ɱყ ʄırʂɬ 1 ųŋʄơrɬųŋąɬɛƖყ ʂɬơ℘℘ɛɖ ῳơrƙıŋɠ ŋơῳ ɱყ ʂɛƈơŋɖ ʂųც ʂɬơ℘℘ɛɖ ῳơrƙıŋɠ ąʂ ῳɛƖƖ 😠. ʂąɱɛ ąʂ ɬɧɛ ʄırʂɬ 1 ı ŋơɬıƈɛɖ ŋơ Ɩıɠɧɬ & ơŋ ɬɧɛ ą℘℘ ıɬ ῳąʂ ɬɛƖƖıŋɠ ɱɛ ɬɧąɬ ıɬ ῳąʂŋ'ɬ ƈơŋŋɛƈɬɛɖ ʂơ ı ɬɧơųɠɧɬ ıɬ ῳąʂ ɬɧɛ ƈąცƖɛ ცųɬ ŋơ℘ɛ ɬɧąɬ ῳąʂŋ'ɬ ɬɧɛ ℘rơცƖɛɱ ʂıŋƈɛ ı ơrɖɛrɛɖ ą ŋɛῳ rɛ℘Ɩąƈɛɱɛŋɬ ℘ơῳɛr ƈơrɖ & ŋơɬɧıŋɠ ŋơɬ ℘ơῳɛrıŋɠ ơŋ ıʂ ɬɧıʂ Ɩıƙɛ ą ƈơɱɱơŋ ıʂʂųɛ ῳıɬɧ ɬɧɛ ɠɛŋ 3 ʂųცʂ ɖơɛʂ ąŋყơŋɛ ƙŋơῳ 🤔. ῳơųƖɖ ą℘℘rɛƈıąɬɛ ʂơɱɛ ɧɛƖ℘ ıʄ ąŋყơŋɛ'ʂ ɧą۷ıŋɠ ɬɧɛ ʂąɱɛ ɛҳ℘ɛrıɛŋƈɛ 😎

3 days ago

Pz8675309Trending Lyricist I

asked in Speakers

ahenryContributor I

asked in Speakers

bluetooth v. WIFI

With a Roam, can i play a playlist stored in the Sonos app via bluetooth?

6 days ago

PmilneContributor I

asked in Speakers

Sub Mini isolating stand

Hi. Are there any isolating stands for the sub mini?

6 days ago

tedvariasContributor I

asked in Speakers

Era 100 USB-C input

I’ve been looking for a high quality soundbar for my desk - Sonos, unfortunately, doesn’t make one. Would it be possible to consider adding native USB-C input and volume control to the Era 100? It would make a fantastic desktop computer speaker. There are so many bad speakers in the PC world - it would be great to ingest PC audio into the Sonos ecosystem this way.

6 days ago

Alan MeadAvid Contributor III

asked in Speakers

Adding a Roam to a stereo pair of One SL's

I have a stereo pair of One SL’s that are on the mantle of our electric fireplace in a living area section of kitchen, dining and living room area. The entire space is probably around 400 sq feet. Anyway, in adding a Roam into the mix do I add it to the existing stereo pair? Or do I simply call the Roam by a different room name and link them together? Also, if I added two Roams would I link as two stereo pairs? I want to add the Roam to have a portable speaker for occasional travel and use on our patio.Thanks,Alan

6 days ago

HumanoAlexContributor I

asked in Speakers

Bluetooth connected but no sound - Era 100

I just purchased my Era 100 to connect it to a Samsung Monitor. The speaker connected to my iPhone and iPad perfectly but not with the monitor.The monitor does not have bluetooth so I bought a bluetooth transmitter and it works perfectly with my AirPods and Sony earphones but not with the speaker. The Sonos app indicates that it's connected to the BT transmitter but there is no sound. I also tried to connect the speaker with a 3.5 mm jack and nothing, no sound. do I need to buy a better BT transmitter? I bought a random one from Amazon or do I need the Sonos in-line adapter?

7 days ago

paulaurynContributor II

asked in Speakers

Era 100 range

Our new home is open where the family room flows directly into the kitchen. I want to add Era 100 speakers to the top of my kitchen cabinets as a “rear” channel of sorts understanding it won’t be truly surround. Anyways the distance is about 40 feet from the soundbar. Do the Era 100s have this type of range to play the signal? As a side note, I was looking at Bose and the range is 30’. Thanks for any help.

7 days ago

Russell999Contributor I

asked in Speakers

Era 300 Sonos 2 android app wont connect

The Sonos 2 app doesn't work - it won't connect to my speaker. My android Bluetooth is working and finds the speaker. It trys to connect by it fails with a message that says I have to use the Sonos 2 app. The Sonos 2 app can't find my product.Please helpThis is so frustratingThanksRuss

7 days ago

VNLTrending Lyricist I

asked in Speakers

Era 300 Stereo pair fail after one speaker was disconnected

Greetings everyone! One of my Era 300 speakers, which was setup on a stereo pair, had to be disconnected to move the connecting cable around a new furniture unit. It then would not join the stereo pair back up again when plugged back in, with the app showing (L+?), as the R speaker was missing.It also would not even show up on the app, no matter what I did (try to search for it in the app, tried adding again as new, etc). Resetted the speaker and re-added it, but then told me they had different software versions between the app and speaker, and would not add it as stereo pair and greyed out the options to add stereo pair.I then resetted both speakers and they started adding as stereo pair, only to then fail again, telling me there was a problem and to check the network connection (no other info). I then resetted them again and managed to add them as stereo pair, but when doing the true play tuning, it would fail halfway through, telling me it was unable to custom tune the Era 300, and

7 days ago

JlozanoContributor I

asked in Speakers

speakers connectivity

I hava a sonos era 300 in the center of a room, if I connect 2 era 100 speakers on the opposite corners of the room, can this 2 era 100 speakers be connected to the era 300 as central, and the 2 era 100 act as stereo speakers, but the era 300 as stereo or dolby also?

7 days ago

Twistedvip50Contributor I

asked in Speakers

sonos devices dropping connection

After recent update majority of my Sonos devices have been constantly dropping off the internet every day or two.It's usually been 3 out of my 7 devices, however it's starting to get worse with the 4th now dropping off. I've gotten so frustrated I thought it may have been my router so I purchased a new $400 router setup. And still they are dropping.It's usually my Play:1, Play:3 and Play One. Looking for answers as I am now holding off on my planned Sonos purchases because of this issue.I've created a diagnostic: 1329675780

8 days ago

Daddy RabbitContributor II

posted in Speakers

mini sub

Just added mini sub to my era300. Everything was fine then today I played with adding voice commands. When asking hey sonos to play a specific song it did but mini sub never came on. White status light illuminated but no output

8 days ago

Krogh familyContributor I

posted in Speakers

can’t pair my speakers

I have had a bit of a headache regarding my arc, because it’s connected to my tv a the sound starts to go out sometimes so I decided to reconfigure my system but now if I put my ones, sub and arc in pair mode I can config my arc but then I can’t connect the other ones and if I try to configure the Ones first I can connect the sub but not the arc. is there someone that can help me with this problem

8 days ago

tg1Avid Contributor I

asked in Speakers

Does Sonos work without internet?

Lost internet for about 2 hours last night. Internal network/wifi was fine. The Sonos app couldn’t find any speakers or do anything. I have music on a local file share and Plex. I ended up airplaying from my phone using PlexAmp, which pulls files off my local Plex server. I was even able to group speakers by holding down the play/pause button. So the speakers were on the network. A variety of speakers (Ones, Move 1/2, Amp). Is this something goofy with my network or is this just they way it is?

8 days ago

TheFkestUppestContributor I

asked in Speakers

Sonos Play 5 Gen 1 5Ghz wifi?

Hi there, I recently repaired (what i guess is a gen 1 play 3 as it doesn't have a play button - just mute and volume) and all worked great - updated it to S2 app and connected via 5Ghz no worries.Then repaired a gen 1 play 5, connected using S1 app as gen 1 play 5 not supported in S2 app.. Realised it had connected to the 2.4ghz after getting some drops while playing Spotify. Tried all manner of resets and router settings to get it to show the 5ghz network but no joy.Can someone who knows for sure let me know if it has 5ghz wifi at all? Just assumed it would as the play 3 does - which I guess is from the same generation. Thanks for any help 👍

8 days ago

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