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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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3268 Topics

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spestalitzContributor I
posted in Speakers

Sonos, Do you acknowledge that the TruePlay in new Sonos App ver. 80.00.08 is not working.

Sonos,I switched my complete system BOSE 900 Ultra to your product to Arc, 2 Era 300 and 2 Sub Gen3 knowing that you guys deliver a quality product but with this new update of your application, it sounds like BOSE deliver more quality and much better sound.  I see a lot of open discussion about the current issue and I don’t see any of your representative from your technical groups acknowledging that this is a problem and even in your known issue’s site the TruePlay is not even mentioned, just so you know not only TruePlay is not working even the toggle On/Off of Sub is also not working.  How come in your upper department or executive level be able to approve such a release of half-baked software.  You guys need to respond and address this issue.

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22 hours ago
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Rye_2024Contributor I
asked in Speakers

Latest SONOS update broke my systems ability to stream my music librabry.

The latest SONOS updates removed my local music library and now I get Error code 913 when I attempt to add it back. The worst thing thing is that I am trying to update my music library using exactly the same C: drive location that was working just a month before. **** SONOS Support ****I love the SONOS hardware that you build. I find the sounds quality excellent.  I also feel I’ve paid a premium for the SONOS devices that I have purchased over the years. What makes me want to consider selling all of my SONOS devices is...your software updates. More often than not, the SONOS software updates seem to break existing functionality.  I really struggle to understand why the SONOS team continues to release software updates that break existing functionality.  Do you not understand what Q&A Testing means?? I now have to wait until June to get this functionality, that I’ve always had, back. This issue was caused by a mistake by the SONOS team.  What’s the SONOS teams plan on compensating exi

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22 hours ago
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SampleBricksContributor I
asked in Speakers

Line Pop Noise

Hi,When switching off an external audio device that is connected with the Line In (Sonos Five Gen2), the speaker responds with a pop noise which is not for the driver, I guess. Is there any way to avoid that except switching off the Sonos?Thanks and BR,SampleBricks

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22 hours ago
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Christian BARBEContributor I
posted in Speakers

Nouvelle version application sonos sous androîd

Bonjour,non seulement je n’ai rien demandé, mais depuis ces nouvelles versions UNE CATASTROPHE en terme de fonctionnement. Impossible de retrouver mes listes de qobuz, dysfonctionnement de l’application, obligé de fermer et de ré ouvrir pour supprimer des ouvertures de pages non désirée sur l’écran etc.. etcL’ancienne version était très bien et fonctionnait Le logiciel n’est pas à la hauteur de la qualité de son des enceintes player 5 Vous allez perdre vos clients et des futurs achats à cause de cette application «*****» et je suis poli. Moderator Edit - Translation by Google and Modified in accordance with the Community Code of Conduct:Good morning,not only did I not ask for anything, but since these new versions A CATASTROPHE in terms of operation. Unable to find my qobuz lists, application malfunction, forced to close and re-open to remove unwanted page openings on the screen etc. etc.The old version was very good and worked The software is not up to the sound quality of the player

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23 hours ago
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lemonbiterContributor I
asked in Speakers

Sonos Connect

Hi ThereI just updates the Sonos App to 80.0.0.4. Also in the Background it seems that the Firmware of some of the products have been updated from: Vers. 16.1 78.1-51070 to 16.2 79.0-52294 except for the Sonos Connect that stayed at the former FW 16.1 78.1-51070.In return I am no longer able to stream from the connect to any of my speakers and I have several… Any suggestions what I can do to use my beloved Connect?

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23 hours ago
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Bruno69009Contributor I
asked in Speakers

can no longer group my sonos 5

Hi there!help needed please. i have the arc/sub/suboowfer/ 2 era 100 and w sonos 5. I updated the app on May and everything worked fine until yesterday. i can play music on all of my setup.The issue is it’s just I can no longer group the sonos 5 with the rest of my arc (which is paired with the one and sub).  i tried to turn it off. Turn them all off. No luck.  anyone has an idea. thanks for the help.  Best,bruno

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23 hours ago
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JbfsContributor I
posted in Speakers

speakers

Sonos 5 not updating  

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1 day ago
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clarkyjohnContributor I
asked in Speakers

sonos roam

Fully connected last week , now showing as a live speaker , when I try to connect, error message shows unable to connect try later ?

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1 day ago
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SkittlesContributor I
asked in Speakers

connection problem after upgraded app

I need help to connect my speakers to the app. The link provided does not take me to any help since the upgraded app. I see that many others have experienced problems too. 

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1 day ago
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HjelleContributor I
asked in Speakers

alarms not going off

As the title says, ran an diagnostics report: 1059093140one reason I thought of myself was a wrong time settling on the sonos but I couldn’t find a time setting anywhere 

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1 day ago
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LazzermanContributor I
asked in Speakers

sweden, radioplay / radio won't work no more

I can no longer listen to “Lugna favoriter” on my Sonos.Radioplay is configured, but doesn’t work - and I can’t remove it and re-add it since the URL:s in the Sonos App is wrong.On Sonos homepage, the page titled “radio” - comes up empty?What do I try next?// Lazze

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1 day ago
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davemcd63Contributor I
asked in Speakers

Network not showing on app.

I have two play ones a play 3 and a boost. after wifi was down for a day they all disappeared off the app. I cannot get them to work again except i have got one play 1 back on the app after reset. The one i have connected disappears and reappears at random. when i click on it it shows no network , so i cant see how its working. Nothing else seems to work.

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1 day ago
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Napoleon70117Contributor I
posted in Speakers

app update

I am VERY UPSET over this new app and update . Why change something that was working just fine ?  .  1 speaker out of 7 is working .  So much money invested on a system that WONT WORK .  I’m pissed 

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1 day ago
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Capt.MikeBContributor I
asked in Speakers

2nd hand Beam Gen2 can not get registered

Hey fellow Sonos fans!Got myself a 2nd gen Beam from someone on the web, was factory reset, connected it when home and started the process to add to my home system and it goes as far as adding it to a room but saying that it can't be used until it gets registered - which it continuously fails to do.Tried wifi, ethernet, no difference - actually no, there is a difference, when trying with ethernet, the chime with pin is not audible; when trying on wifi, it is but doesn't work. go figure - any help is appreciated as I'd hate to learn i got an expensive paper weight :(if this helps:Sonos OS: S2Version: 16.1.1 (build 78152020)Hardware Version: 1.35.1.6-2.1Series ID: A200Best,

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1 day ago
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PotemkinMcNastyEnthusiast II
posted in Speakers

found a workaround for the problem caused by new Sonos controller app when adding a new speaker

Trying to add a new speaker to an existing Sonos system doesn’t work with the new Sonos controller on iOS.There is a way to workaround this.Firstly, in the controller try to add the new speaker as usual.  You will get so far and the app will keep crashing.   You’re probably getting an error like this: Secondly, you need to go into the controller app and choose to transfer ownership of the system (settings/manage/transfer system ownership), putting in your account as both old and new owners. All speakers including the one that you tried to add unsuccessfully will now transfer to your account and work perfectly. 

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1 day ago
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PaaslandContributor I
asked in Speakers

Playing Sonos Five and Sonos Move together

I have had a Sonos Five for a while, and I have recently purchased a Sonor Move ( not version 2).It should be possible to play them together, right? Not necessarily as a stereo pair, but to be able to play a song, and the audio comes out of both?I am able to play each of the speakers, but when I choose the speaker, and can check off for both and click “apply”, I get the message: “Unable to connect, try again later”.I have tried all these tricks: and I have also ensured that both speakers are connected to the same wifi router.  This is supposed to work, right? What am I missing?

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1 day ago
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redfinch19Contributor I
asked in Speakers

new updated stats nos app i can no longer use my sonos one and roam simultaneously Also the interface users see is very confusing, basically to much information that is completly unessesary. the update is terrible

Cannot use Sonos one and roam to play same music, podcast sessions simultaneouslyWhat happens is if you pick some musical c from say Spotify it will play on one and your u can choose the same music for the the other but of course they are not synced .I won’t be buying any Sonos products again as the app is rubbish

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1 day ago
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Flurk666Contributor I
asked in Speakers

play1 can not be found in the app

After a factory reset the play 1 Connects to wifi using the app, but than the app can not find the play1 in the wifi network. I than get a pop-up saying to unplug the play 1, plug back in and than the app should find it but nothing happens…

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Ian_61
1 day ago
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Amanley21Contributor I
posted in Speakers

RECENT UPDATE - UNABLE TO PLAY TV

So, at this point we're all more than aware of what an elementary update Sonos recently released, but one thing I haven't seen or heard mentioned is; are they going to bring back the TV function?!? I am having to go into my office and use the app on the Windows to switch from music to TV and beyond annoying at this point.... everything about this release was questionable and if they don't correct these issues, they're going to lose a lot of customers! Over it!

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1 day ago
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AndiazContributor I
asked in Speakers

remote

My Sonos isn’t working from the remote. The sound is coming from it and my phone . But, I can’t control the volume from the remote

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1 day ago
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JimboIVContributor I
asked in Speakers

New app does not find my existing system

Please help me get the new app to connect to my existing system 

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1 day ago
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lalvasmithContributor I
asked in Speakers

Adding Era 300 surround speakers to system

I am having trouble adding era 300 speakers to the system. I’ve reset them to factory settings a few times, but they appear as “Era 300 Not Registered” and “Fix it.” The Fix it tab doesn’t respond. When I try to “Add Speaker or Component” neither of the two speakers appear.

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1 day ago
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Mallard248Contributor I
asked in Speakers

Cant use speaker because im “not the owner”

Trying to set up my Play:1 again. Signed into my account which has the Play:1 registered to it in the Sonos app. Can’t do anything now because the system owner has to sign in. I’ve used this speaker before but not in a few months. Sonos setup never goes smoothly. 

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1 day ago
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Andrew3809Contributor I
asked in Speakers

issue registering Era 100

I’m having trouble registering my Era 100. I’ve had an existing account for years with multiple Sonos products, but have had issues registering the Era 100.  I’ve performed a factory reset each time after failing to register, only to be brought back to the same error message.  Any advice for potential registration?  

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1 day ago
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Daro6825Contributor I
asked in Speakers

sonos arc and lg smart tv - keeps reverting to internal speaker

I have followed The instructions noted below. In the Sonos app when I ran TV set up, it would not run. The Sonos arc connected to the TV.  However, when the tv is shut off, it reverts to the internal speaker.here are the steps I followedDisconnect everything from the TV including the Arc and unplug the TV and Arc from power for a couple of minutes. Then plug everything back in but keep everything disconnected. Enable Simplink on your TV, then run TV Setup in the Sonos app under the Arc’s settings. When the app instructs you to, connect the Arc to the TV’s HDMI ARC port using the Sonos-supplied HDMI cable. When the Arc has been successfully connected, connect any other device to the TV.is there another more reliable way to connect the sinks arc to the tv? Bluetooth? Optical?

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1 day ago
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