Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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  • 15,996 Replies
F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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3266 Topics

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RBTKLContributor I
asked in Speakers

New application update

Having a hard time organizing my queue in the order, I want to play it Also, I am unable to add a song that is playing to an existing Spotify playlist These features were available before Did you get rid of these?

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12 hours ago
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h1_philContributor I
asked in Speakers

Network Loop with 2 speakers connected by Ethernet

I’ve had a Beam Gen 2 for a while now, which is connected to my Network by Ethernet on Router 1 and haven’t had any problems.The problem started when I bought a second Beam Gen 2 and tried to connect that to my network via Ethernet to Router 2.  As soon as I connect the Ethernet cable, the network becomes unstable, devices keep dropping out and everything has really slow Internet connection.  I thought it was the new router (Router 2) that I had bought, but the Asus tech support said it was a device on my network creating a loop.  Sure enough, as soon as I unplug the second speaker, the loop stops and everything starts working again.I have successfully set the system up with the second speaker connected through wi-fi and I have no issues.  I want to set the second speaker up via Ethernet so it doesn’t hog the wi-fi bandwidth for my other devices when streaming.Another weird thing, is when the second speaker is connected through wi-fi, when I look at the connection to it on my Network G

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12 hours ago
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GonditContributor I
asked in Speakers

turntable connection

I have a Sonos roam which I connect by Bluetooth to a Sony turntable. When I attempt to add my pair of Sonos ones the connection disappears. Any ideas?

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13 hours ago
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Mark SansfordContributor I
asked in Speakers

Sonos app update query

Since the latest app update, when I go into settings & turn my sub off it doesn’t stay off. When I come back to play music etc, the sub is on again without me turning it back on. There seems to be no point in having the option to turn the sub off if the system turns it back on the next time you use the system.My daughter uses our setup when we’re out, via bluetootth from Spotify, & I don’t want her annoying the neighbours with the volume & sub, so I turned the sub off via the previous app version. Now I cannot do this since the app update. How can I get the sub to stay off when selected off?

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13 hours ago
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Waldemar07Contributor I
asked in Speakers

Warranty sevice in Poland

How to repair Sonos Beam 2nd generation in Poland under warranty?

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14 hours ago
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WK79Contributor I
asked in Speakers

Sonos app error with Anghami music

I have been using Sonos app for two years without any issues in accessing my music services while connected to my Sonos Move. However, soon as i updated to the new App i lost ability to play Anghami service. I keep getting “something went wrong. Try again.” I tried everything to troubleshoot (downloading Sonos App to another device, deleting it, deleting Anghami service and re-authorizing it, and connecting to another network), but nothing worked. I still can’t use the Anghami app in Sonos App. Its bizarre because other services work just fine (youtube…) but not Anghami which is the only reason why i have been using Sonos App in the first place. Welcome any advice to resolve this issue. 

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14 hours ago
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jonathanburkettContributor I
asked in Speakers

Trying to set up a new Symfonisk to an existing network, and it won't finalize the connection. Any ideas or suggestions?

Just got a new Symfonisk and trying to connect it to my system. Currently have a Playbar + Sub set up in a TV room and a Five in the the living room. Have been going through the new app to set up the Symfonisk and have tried almost everything. Have had it do the chimes, though won’t finalize. Have typed the device number after that, which always fails. Have connected to the router via Ethernet directly, using a new connection and even using the ethernet cable I have set up with the Playbar. All fails. I’m ready to smash this thing out of frustration and the small satisfaction I may get. This is truly horrible, and Sonos Support gives me a bot that only repeats itself with no actual solutions/suggestions and a phone number that has an 80minute wait. Really hoping someone has a suggestion or maybe has gone through similar and had success. 

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14 hours ago
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FransiskusContributor I
asked in Speakers

New updated Sonos App Can’t Connect to ALL my Speakers

Hi,2 days ago, I updated my Sonos S2 app. And it won’t connect to all my Sonos Speakers anymore. I have Playbar, Play 1 (3 speakers), Play 3, Move…all were working fine until I updated my app. Tried deleting the app and reinstalling, I did managed to successfully connect to all my speakers once yesterday after many many attempts but all gone again today. Anyone having the same issue and know how to resolved this?  I tried calling the support line, but queue time is 65 minutes!  I need all the help, thanks.

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14 hours ago
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SATURNOContributor I
asked in Speakers

Is it just me, or is there no way to set alarms in the new app?

I always use my Sonos one as a alarm to get up in the morning, it’s the only reason I bought the thing. And I absolutely hate that they removed alarms in the new app. Please bring them back as soon as possible.

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15 hours ago
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GahamEnthusiast II
posted in Speakers

Our most requested product

I just got an email.This must be the restoration of S2 16.1.Due 21st May 2024.https://www.sonos.com/en-us/product-releases

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15 hours ago
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Beachbum1Contributor I
posted in Speakers

lack of intelligent tech support at Sonos

The tech support chat line is pretty much useless. Almost as much as the live agents. 

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16 hours ago
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Colonel BadgerTrending Lyricist I
asked in Speakers

Lossless on group of old and new products

Is there a technical reason why when streaming to a group that contains a Sonos 5 and Play:3 that Lossless is removed for both vs streaming lossless just on the 5. I get that maybe the Play:3 can’t support it but I’ve already successfully streaming lossless on the 5. Would be nice to still support it in the group. 

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jgatie
16 hours ago
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Updates removed my local musicContributor I
asked in Speakers

Updates removed my local music library and now I get Error code 913

How do I fix it?  I have an iphone with the new app, and when I update my sonos desktop software, music library is gone. Never I buy again sonos each time is complicated

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16 hours ago
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GiGiBIContributor I
asked in Speakers

Five on network but won’t play.

Neither of my Five speakers will play? I see them in the system and my One and Arc play individually and together but the pair of Fives will not. The app automatically switches away from the Fives. I’ve tried unplugging and resetting. I see them on my network but can’t get them to play anything. Any advice? Thank you. 

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17 hours ago
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ThierryPiraContributor I
posted in Speakers

S2 upgrade op

Hi, it seems to be impossible to listen to my sonos system after the upgrade. It either cannot find the components or  it cannot connect. I dropped it.  I now use native Spotify to play music. If it does not get fixed I’ll kick everything out and buy some better stuff

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17 hours ago
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MartNotMarkContributor I
asked in Speakers

No sound between TV and ARC since app update

I can no longer get any sound from my TV on my Sonos ARC since the app update. I can play music but nothing from the TV. It illustrates that sound is coming through but I can hear nothing. Any ideas

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17 hours ago
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KosAvid Contributor I
posted in Speakers

cannot update roam

Tried everyting. Rebooted Roam. Rebooted router. Of my 10 Sonos unit this one Roam just won’t update… error 30! forever. And NO use of it now - NO connection. (Now is says error 1001… gosh)Now what? (Also - hate the new app: my 50k plus tracks on my NAS are not accesable anymore - I am appauled - even Sonos fan boys are … silent). Shame on you, Sonos.

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17 hours ago
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Red1esqContributor I
asked in Speakers

Can’t Add Play:1 to my account

Hi,I searched around, and googled the error messages I have, but am having no luck.  Perhaps as this is an older device, the answers are harder to find.  Anyway, see if anyone can help…I recently moved and setting up a Play:1 in my new home. All other Sonos speakers set up correctly, except this Play:1. I did a hardware reset. Still setup failed. I did a hardware reset in the end. Still setup failed.  The error message says "There was a problem linking your Play:1 to your account", no reason or details given for fail. I logged out of Sonos app and logged back in.  Have u plugged the device and did a reset.  Nothing works. The Play:1 is shown in System/Products as "Not registered". Now when I hit the “Fix it” link it jumps to “Let’s finish adding your Play:1 to your system”.  When I hit the “Continue” link, the Sonos app crashes.  I have to reopen the app.  I try same and it crashes.  At this point I cannot move forward with trying to register the Play:1 to my account.  

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18 hours ago
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PontiContributor I
asked in Speakers

Sonos Era 300 Not Registered after months of use

I have been using the era 300 since January. Once have I had to reset it since it wouldn’t work.  But the other they it stopped showing up and now it is registered in my app. When I try to register it, it just say that it didn’t work and I should try again later. I have again tried to reset it but still says the same.  This is my diagnostics number: 1746987710

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19 hours ago
nielsoost
nielsoostContributor I
asked in Speakers

Volume control missing from Playbar in new app?

Hi,It worked at first in het new app, but now the circle to control the playbar is gone? The only way to control volume is with apple tv remote. I tried turning it off and on twice already. Any suggestions?Niels 

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19 hours ago
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Itsmeagain74Contributor I
asked in Speakers

play 5 after set yp does not show on network

Just ready to factory settings and now after step by step set up my play 5 second gen does not show up in app 

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20 hours ago
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spestalitzContributor I
posted in Speakers

Sonos, Do you acknowledge that the TruePlay in new Sonos App ver. 80.00.08 is not working.

Sonos,I switched my complete system BOSE 900 Ultra to your product to Arc, 2 Era 300 and 2 Sub Gen3 knowing that you guys deliver a quality product but with this new update of your application, it sounds like BOSE deliver more quality and much better sound.  I see a lot of open discussion about the current issue and I don’t see any of your representative from your technical groups acknowledging that this is a problem and even in your known issue’s site the TruePlay is not even mentioned, just so you know not only TruePlay is not working even the toggle On/Off of Sub is also not working.  How come in your upper department or executive level be able to approve such a release of half-baked software.  You guys need to respond and address this issue.

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20 hours ago
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Rye_2024Contributor I
asked in Speakers

Latest SONOS update broke my systems ability to stream my music librabry.

The latest SONOS updates removed my local music library and now I get Error code 913 when I attempt to add it back. The worst thing thing is that I am trying to update my music library using exactly the same C: drive location that was working just a month before. **** SONOS Support ****I love the SONOS hardware that you build. I find the sounds quality excellent.  I also feel I’ve paid a premium for the SONOS devices that I have purchased over the years. What makes me want to consider selling all of my SONOS devices is...your software updates. More often than not, the SONOS software updates seem to break existing functionality.  I really struggle to understand why the SONOS team continues to release software updates that break existing functionality.  Do you not understand what Q&A Testing means?? I now have to wait until June to get this functionality, that I’ve always had, back. This issue was caused by a mistake by the SONOS team.  What’s the SONOS teams plan on compensating exi

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20 hours ago
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SampleBricksContributor I
asked in Speakers

Line Pop Noise

Hi,When switching off an external audio device that is connected with the Line In (Sonos Five Gen2), the speaker responds with a pop noise which is not for the driver, I guess. Is there any way to avoid that except switching off the Sonos?Thanks and BR,SampleBricks

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20 hours ago
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Christian BARBEContributor I
posted in Speakers

Nouvelle version application sonos sous androîd

Bonjour,non seulement je n’ai rien demandé, mais depuis ces nouvelles versions UNE CATASTROPHE en terme de fonctionnement. Impossible de retrouver mes listes de qobuz, dysfonctionnement de l’application, obligé de fermer et de ré ouvrir pour supprimer des ouvertures de pages non désirée sur l’écran etc.. etcL’ancienne version était très bien et fonctionnait Le logiciel n’est pas à la hauteur de la qualité de son des enceintes player 5 Vous allez perdre vos clients et des futurs achats à cause de cette application «*****» et je suis poli. Moderator Edit - Translation by Google and Modified in accordance with the Community Code of Conduct:Good morning,not only did I not ask for anything, but since these new versions A CATASTROPHE in terms of operation. Unable to find my qobuz lists, application malfunction, forced to close and re-open to remove unwanted page openings on the screen etc. etc.The old version was very good and worked The software is not up to the sound quality of the player

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21 hours ago
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