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Ditte
Ditte
started this topic

Tips for common Sonos problems

Running into challenges with your Sonos system?Here you'll find solutions to some of the most common problems. While this is a good place to...
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Kenneth R
Kenneth R
started this topic

How the 'ask a question' forum works

If you have a question and are not sure where to start, ask it here. We'll keep an eye on everything that gets posted here, and once someth...
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529 Topics

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George ParrTrending Lyricist I
asked in Ask a question

New app

Let's see if I can explain to management: I just want to play music on two speakers.All I need is a Toyota Corolla to go to the cleaners and pick up my laundry, and you are trying to give me an F35 vertical-takeoff fighter jet (armed with tactical nuclear weapons) to do that. So sure, if I learn to fly the darned thing I can use it to go get my laundry, but all I really need is a Toyota Corolla. Besides, you cannot actually give me the fighter jet, because that is an incredibly complex piece of machinery and you just can not get it right.I suspect that 90% of Sonos users are like me.So, what would a sensible company do?They would issue two apps: "Sonos Basic" and "Sonos Advanced". The first app (the Toyota Corolla) would be a simple, solid, bug-free workhorse for users like me. The second app (the F35) would have all the bells and whistle (and bugs) of the world, and would be designed for users with far more complex Sonos systems than the average Joe.And then users would chose which ap

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16 minutes ago
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johnnweissContributor I
asked in Ask a question

Android phone app

The new Android app was uploaded to my Pixel Pro 7 phone last night. While I can see the Sonos playlists I had previously created they are all faded out, I no longer see a list of the songs on the playlist.  If I click the three lines, I’m given a page that has nothing on it but “Replace Queue”.  When I click that, music starts playing from top of list. What does Replace Queue do? Can I control daily updates from phone app or just the PC (Dell PC). The music I listen to is on two separate drives on my PC.  The phone app lets me see the music under artist, album, or song choices but can’t scroll through 9K songs using a scroll bar on the right side as that no longer exists.  Can use finger to scroll.  Has anyone at Sonos tried doing that - it is unacceptable. Can’t add songs to Sonos playlists from phone app. Is there a problem with the phone app having a new icon but the PC hasn’t changed - does that mean something has not been updated. Diagnostic ************Moderator Note: Recorded a

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MechST95
21 minutes ago
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martex68Contributor I
asked in Ask a question

Sub is connected, not available or assigned to room

I have a playbar, boost and sub in my living room. They have always worked, but Ever since the app update my sub won't assign to the living room so I can use it. The playbar is working with music that I play and tv that I watch. When I go to sonos system info, it shows playbay is assigned to living room, boost and sub are unavailable. When I click on living room, then connect sub, it says let's assign your sub to the living room. When I click on the speaker icon below the picture of the sub, my sub will play. But will not add it to the living room. I have a diagnostic test 1756842295.

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39 minutes ago
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amiklasContributor I
asked in Ask a question

Clicking sound at random intervals from my Sonos Connect

Hi, Maybe two or three times a week, I hear a clicking / popping sound from the speakers connected to of my Sonos Connects.  It happens even when there is no music playing, and seems to happen at random intervals. Is there a way to access the logs from the Connect in question?  It’d be very helpful to determine if the Sonos Connect is rebooting or doing something else unusual at these moments so I can rule out problems with the downstream amp. Thanks for any help! -- Andrew 

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56 minutes ago
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SchlagdogContributor I
posted in Ask a question

Sob wont connect.

I know this garbage app has ruined everyone’s system. Anyone know how to get a sub to reconnect to their system.  I’ve spent 3 ½ hours on it. This app needs to be in the trash and the old app put back on the App Store. Knowing Sonos it will be years till it’s fixed. 

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57 minutes ago
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BittAvid Contributor I
asked in Ask a question

Apple Time Capsule and Sonos

Will  Apple Time Capsule Still work with Sonos as a Network Attached Storage for music?

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1 hour ago
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Howie13Contributor I
asked in Ask a question

unable to join local network

How do I fix “Sonos needs local network access for setup. In iOS settings, tap Local Network, then return to the Sonos app.”I open the settings and local network is already ticked, I have turned it off and on again I have deleted the app and nothing seems to work 

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K
1 hour ago
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tidepoolerContributor I
asked in Ask a question

Updates removed my local music library and now I get Error code 913

How do I fix it?  I have an iphone with the new app, my spouse has an iphone with the old gold app, our music is in an itunes folder on a windows laptop.  The music library is gone on all of them, and I get Error 913 when I try to add the music folder back to Sonos on the laptop.  Our speakers are useless without this - we don’t use streaming services, just our music library.  Do I need to get rid of the Sonos system now because local music isn’t an option anymore???

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1 hour ago
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Joolie30Contributor I
asked in Ask a question

updated app: sonos playlists lost

Help!  Had 2 chat conversations with helpdesk as none of my  sonos playlists are there following the app update. They refer me to call technical help but each time i try, it is over 75 mins wait time. Can anyone here help me to resolve? 🙏🏼

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1 hour ago
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LeefcTrending Lyricist I
asked in Ask a question

How to Rollback to S2?

Please provide a rollback option to S2. The new app was advertised as a feature upgrade.  No mention of feature losses.  We got feature losses and no warning.  No informed choice to delay the “upgrade.” I cannot add a single song to the queue.  Basic queue management a critical feature that somehow didn’t make it into your MVP. Now you expect your user base to wait months to return to feature parity.  Months.   Do you realize how ridiculous this is from a user perspective? 

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2 hours ago
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konagalContributor I
asked in Ask a question

Change volume of all speakers at once with one slider.

Since the change in the Sonos app I have to use one volume slider for EACH speaker. How do I change it so I can use ONE volume slider for all speakers at once. I use the app on an iPhone for this.

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2 hours ago
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ArboriaSoundContributor I
asked in Ask a question

New SONOS iOS app (May 2024) is TOTAL RUBBISH!!

The New Sonos iOS app is absolutely terrible. If you haven’t upgraded yet please please don’t. There are so many missing features and bugs to boot. It looks like an pre-Alpha version of software rushed to market without being properly tested or checked.PLEASE PLEASE  PLEASE Sonos bring back the S2 app for download on the App Store. If I could downgrade I would do it in a heartbeat. I’m a long time user and fan of Sonos products but frankly this is a big miss a disaster. This new app is almost unusable. This is Sonos’s Windows Vista moment. Please listen to your users Sonos, negative feedback is everywhere now. Please give us back the S2 app whilst this one goes back to the drawing board or perhaps the trash can.  

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2 hours ago
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RobbertMContributor I
asked in Ask a question

I can not connect to my music library on Mac. Access is denied

Hello, Today may 14, the systeem checked for updates, so I did.And my music library disappeared. All settings are ok, file sharing is on, password is ok, but Sonos keeps saying acces is denied. Check the username and password. Yesterday I noticed the android app was updated too, and music library was not an option anymore.So what is going on and how can it be solved?

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2 hours ago
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BoredTrevorContributor I
asked in Ask a question

Sonos Beam Optical output no longer working

I’ve had a Sonos Beam for several years, hooked up to a system to allow me to play output from my computer. This required a bit of tinkering to get right! I had to:Buy a device that converts USB → SPDIF Get a SPDIF → HDMI converter Connect all that up so that I had USB → SPDIF → HDMI → HDMI into the BeamSince getting that sorted it has worked great! Until yesterday, when suddenly I could no longer get any audio through this setup :(. In all other respects the Beam works fine - I can connect to it through the app and play audio that way, and it correctly makes noises when I press the buttons.Things I’ve tried to fix the problem:Unplug and replug all of the various connections Reboot computer Reboot Beam Fiddle around with the audio output settings from my computer (as far as I can tell they are all fine) Rotate the HDMI-HDMI cableI’m pretty sure that everything is fine as far as the USB->SPDIF converter, because you don’t have an optical cable plugged in you can see the red light tha

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Airgetlam
3 hours ago
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Installer proContributor I
asked in Ask a question

Is the new update still in beta?

Seems like all the good stuff is broken. Alarms gone, seamlessly connecting to multiple home, my 14000 song nas archive unusable.  Was this latest update released by accident? Can you please take it back?

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3 hours ago
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Tall GuyContributor I
asked in Ask a question

New Sonos App - Timer vanished?

Hi, just installed the new Sonos App. I do not find the Timer (Counrdown to Zero) any more. Loved this function to play my favourite playlist for 15 or 30 minutes when going to bed.Does anybody have an idea where to find the timer? Or is it gone?

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3 hours ago
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Bertie in LondonContributor I
asked in Ask a question

1014 error on updating Connect to S2

I have tried everything to get my Connect Gen 2 to update so I can add it to my S2 system.  It fails with a 1014 error 14 seconds in every time.  I’ve tried creating a new system for it with no other sonos speakers, just one sonos speaker, a dedicated router, multiple app restarts, new accounts, login in/out, but nothing works.  This post didn’t solve it either 🥺I spent time with Sonos yesterday who insisted it was my router setup but I’ve simplified that down to being the only connection to a new wifi router and that doesn’t work either.  I thought it may be my Connect so bought two more from CEX which experience exactly the same failures 14 seconds in to the update, so it has to be the Sonos app (which I’ve tried on iPads and iPhones and have deleted/reinstalled multiple times) or the connection/updater at the Sonos end.This is immensely disappointing from a system that used to be bullet proof    Any suggestions greatly welcomed!

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3 hours ago
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MarkJonesTrending Lyricist I
asked in Ask a question

Playing All Tracks of My Tidal Collection

Concerning the new Sonos app, I can’t find a way to have Sonos play or shuffle all the tracks in my Tidal collection. I can play and shuffle all tracks in a playlist, but not all the tracks in the collection like I could do with the old Sonos app.Am I missing something?Mark

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3 hours ago
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Hendo0000Contributor I
asked in Ask a question

New App wont connect to my existing system. Old App works fine.

I have downloaded the new app to my iPhone and one iPad and these devices are no longer able to connect to my Sonos system. Whereas I’ve kept the old Sonos app on another iPad and am still able to connect fine. i have contacted Sonos who were unable to fix my issue. Is this unique to me or is anyone else experiencing the same?

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3 hours ago
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DArmstrongContributor I
asked in Ask a question

Where Are My Playlists?

How do I access my playlists? 

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3 hours ago
G
gmbardmanContributor II
posted in Ask a question

Feedback on New App

Can someone from SONOS please provide an update?  I have 10 SONOS speakers which I love but are inoperable currently.  I have no access to libraries, Amazon and Apple play sometimes and the list goes on with issues.  Basically, I  can’t use.  I have no access to my libraries on my MAC as well. I honestly believe this was a rush to market with no usability testing or any testing. As I mentioned last night, I am very disappointed.  Everyone on this forum has invested lots of money on top quality speakers.  It is very disconcerting that the new app does not live up to SONOS reputation.

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4 hours ago
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Larry SContributor I
asked in Ask a question

loss of song info from albums in music library since update

Since the Sonos update my songs on each of my albums in my music library are no longer listed. Also, in the previous version when an album started playing those songs were immediately put into the queue and at the end of the album you could delete the queue. This function no longer seems to exist. How do I get a list of all the songs on the album when I play that album and how do I automatically have the songs appear in the queue so I can delete them at the end of listening to that album . 

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4 hours ago
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wlm50Trending Lyricist I
asked in Ask a question

Has anyone else lost access to their TV as a source?

I have lost not only my Music Library, but I also lost my TV as a source. I cannot get any sound from the web app. Fortunately, I still have the old app on my MacBook Pro, so I can use that to reconnect to the surround system of the TV (Arc, Sub, satellite speakers). But if I decide to stream something on the surround system, the TV is lost. I have to go back to my MacBook to reset it. I’d call or chat with Sonos, but they are overwhelmed and I can’t get through. Please, please, Sono, do not remove my app from my MacBook or my system will be unusable. My use model is 70% TV surround, 20% using my Music Library, and only 5% streaming.

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4 hours ago
Berryfields1967
Berryfields1967Contributor I
posted in Ask a question

913 Error Code

Hi, I’m new to the forum and not tech savvy. Just wanted to voice my complete disbelief at the 913 error code. How anyone can release something so poor without ‘road testing’ it, simply beggars belief Staggeringly poor service and a lack of apology/information is NOT helping your position Sonos.Berryfields1967CambridgeEngland

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5 hours ago
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DottyContributor I
asked in Ask a question

playing long playlists

Until yesterday I was always able to play and shuffle playlists of up to 500 songs . Today however when I try to do this the sonos app will only  use the first 100 songs ofthelist. Very confusing?? I use, and always have usaed amazon prime to make my playlists. 

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5 hours ago
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