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Ditte
Ditte
started this topic

Tips for common Sonos problems

Running into challenges with your Sonos system?Here you'll find solutions to some of the most common problems. While this is a good place to...
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Kenneth R
Kenneth R
started this topic

How the 'ask a question' forum works

If you have a question and are not sure where to start, ask it here. We'll keep an eye on everything that gets posted here, and once someth...
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529 Topics

Berryfields1967
Berryfields1967Contributor I
posted in Ask a question

913 Error Code

Hi, I’m new to the forum and not tech savvy. Just wanted to voice my complete disbelief at the 913 error code. How anyone can release something so poor without ‘road testing’ it, simply beggars belief Staggeringly poor service and a lack of apology/information is NOT helping your position Sonos.Berryfields1967CambridgeEngland

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6 hours ago
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DottyContributor I
asked in Ask a question

playing long playlists

Until yesterday I was always able to play and shuffle playlists of up to 500 songs . Today however when I try to do this the sonos app will only  use the first 100 songs ofthelist. Very confusing?? I use, and always have usaed amazon prime to make my playlists. 

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6 hours ago
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Blake31aContributor I
asked in Ask a question

new to Sonos. i could not be less impressed

Just got a port and began the setup process. I created a profile and verified my email. After the initial setup and before I’ve been able to do ANYTHING, there is a forced update. This kicks me to the site to log in and I get the error that I need to log off and let the “system owner” log in to do the update. I’m dead in the water. needless to say, this expensive brick is getting returned. I’m glad that it only took one component to learn that the Sonos ecosystem is complete garbage. Judging by the recent posts, mine is FAR from an isolated experience.

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6 hours ago
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JarrattContributor I
asked in Ask a question

getting rid of Line In

I inadvertently enabled Line In; I can't figure out how to disable it.  Assistance appreciated

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6 hours ago
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DanLiContributor I
asked in Ask a question

New app is more than frustrating, really wish I had not updated. I cannot figure out how to play music on my sonos amp

After updating(not considering this an upgrade) to the new app I can see all of my devices after having to reboot all amps and my wifi to get the app to function at all. The issue I have now is that the only way I can get music to my amps is to select one of my other devices, start playing music on it and then join the amp to that group. The amps each show “No Music / Queue is Empty” when selected and if I select one of my streaming apps to begin music I get a spinning arrow for a bit when I select the play button and then it just resets back to the play button and nothing happens. This really should not be this difficult, but can anyone tell me how to start streaming to a sonos amp that is showing “No Music / Queue is Empty” without having to start music on another device and then join the amp?

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6 hours ago
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Thechamp100Contributor I
asked in Ask a question

Sonos App iOS can't add songs to playlists - Tidal

Hi,I am using the new Sonos app on iOS and there seems to be no way to add songs to Sonos or Tidal playlists from the app. Is this really true or am I missing something? Is it up to the music services to do something?  If true, this is HIGHLY disappointing as it was the primary way to build playlists between using the Sonos app and Tidal playlists - which I also use the latter outside the home. Please fix!

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6 hours ago
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Daz_WrightContributor I
asked in Ask a question

Managing different rooms on iOS

Does anyone have any idea how you manage different rooms on iOS now? The Sonos app, on my iPad defaults to the first alphabetical device but then refuses to switch to a group playing on another device. It works ok on Android. I say it works ok, it’s a stupid number of button presses but I can do it.I’ve no idea why it would always have to default to devices alphabetically, rather than the last device used as it used to, but it seems strange you can’t access other devices that are playing.I press the device button, get a list of devices, uncheck the one I don’t want, check the one I do want, press apply and it returns to the one I don’t want. 

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6 hours ago
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cloudneilContributor I
asked in Ask a question

Where did local/NAS storage go?

My Sonos App updated and changed in a big way. The biggest way is that I can no longer access my NAS storage that holds my music library, or find any kind of network storage option at all. All I can access are 'services' that I don't want.Am I missing something or have my speakers just become fancy paperweights?

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Airgetlam
6 hours ago
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j5centContributor I
asked in Ask a question

trueplay not working

Trueplay won’t work for me. Its stuck on the final menu before the tones are played.

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6 hours ago
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CMurryContributor I
asked in Ask a question

After the update this week, my Sonos can no longer access my iTunes Music Library. I am running Windows 10 and the music is all digital on both my C drive and the Cloud.

  I am running Windows 10 and the music is all digital on both my C drive and the Cloud.  After the update, now Sonos can no longer see/read my Apple Music Library.  My whole system is now basically useless.  I can bluetooth to my Move but … really?  if that’s all i want to do I don’t need Sonos.This worked fine until the update.  No warnings.  Nothing.  Just no longer works.

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6 hours ago
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TonotContributor I
asked in Ask a question

Music Library

All of the sudden my library and the ability to handle music libraries vanished.  

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6 hours ago
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akg3333Contributor I
asked in Ask a question

App update broke the system- Tech supported admitted the features are broken

After 2 hour wait finally got tech support.  The Support Rep was very unclear and confused as if the things broken, were coming across as new bug reports. Sonos product team decided they will use customers for bug testing rather than releasing their own tested product.  I have 5 Play 1s, 1 Play 3, 1 Play 5, 1 Move2, 1 bridge, 1 SUB and 1 AMP.  The Play 5 and 2 Play 1’s are used with the AMP and SUB for surround sound system.  Here are my major issues.  App update broke EVERYTHING.  Had to do a complete reset and reinstall. After I got over the anger, was able to add all the speakers bad.   iOS- trying to GROUP the AMP with the PLAY 5 and 2 PLAY 1s to do surround with TV DOES NOT work.  But the MAC app allows that, so i’m able to watch TV but i have to use MAC to control everything. iOS app is useless. I tested Android app with android phone, and that app works fine.  Also, when i choose “TV” input while trying to group the AMP with any speaker, the app doesn’t allow that.  But i can ch

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7 hours ago
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SeepSoakContributor I
asked in Ask a question

New Sonos App Update Broke Amp Subwoofer Control

Really trying to understand if I'm doing something wrong here. But before I updated to the new Sonos app, I had absolutely no problems until now.  The new Sonos app completely broke the subwoofer on/off & subwoofer volume control I had for my Sonos Amp. Luckily my subwoofer has a lot of controls on it and I'm able to adjust the volume and the phase control directly on the subwoofer, but I absolutely need to have the ability to control that important function on the app.  Does anyone else have an issue controlling the on/off and volume control of your subwoofer connected to the Sonos Amp?  

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7 hours ago
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DraziwContributor I
asked in Ask a question

resetting sonos ray soundbar

I can’t reset my sonos ray soundbar 

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7 hours ago
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S9WBAContributor I
posted in Ask a question

New app

Hi Sonos. Could you please update us when you'll reinstate the old version of the app as this new one is totally useless. Read reviews on Google play. It jumps between ERA 300 to the Arc and more than half the time can't find product. You have and will lose so many customers. 

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7 hours ago
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winnipegwarriorContributor I
asked in Ask a question

sonos products do not pair when selected in new app

When I select a playlist my Sonos Move plays music bit when I try to pair them all together I and hit ok it does not happen 

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7 hours ago
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JosepVilaContributor I
asked in Ask a question

reset sonos connect

How can I reset my Sonos connect?

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7 hours ago
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BrethoeflerContributor I
asked in Ask a question

new software update

Ever since we’ve downloaded the update I am having these issues  Having a hard time controlling play. Have to switch between iPad, phone and computers to get it to work during playing. Various zones top playing.  I go back in and chose the zones I want to have music and reselect.  That works for 2-3 min and I have to do it all over again one zone just intermittently stops for up to a min    

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7 hours ago
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SDSouthardContributor I
asked in Ask a question

New problem with new app. Can’t add new wireless networks

Found a new problem. Lost capability to add new networks via app. Only can delete networks.

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8 hours ago
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Drewmoores82Contributor I
asked in Ask a question

new app won't connect

Anyone else experiencing no local network on new update, it’s rendered my system and a clients system unusable as it’s saying needs to connect to local network, what a joke from Sonos 

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8 hours ago
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jonathan.hatchContributor I
asked in Ask a question

Airplay 2 + Amp + Sonance + Projector

So, I’m thinking about putting together an outdoor theater on my pergola which already has the Outdoor (Sonos) Sonance speakers wired to a Sonos Amp. The last piece of the puzzle is getting a projector and setting it up to work with the Amp and speakers. What I’m wondering is if this is possible using AirPlay 2 completely through WiFi. The projector I’m looking at is either the Samsung Freestyle 2 or the LG CineBeam PF610P.  Does anyone have any advice they might offer?Cheers!

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8 hours ago
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MarkyMarkNo1Contributor I
asked in Ask a question

Impossible to save Radio Paradise as Favorites

Still stunned how incredibly bad the new app is - and how you could dare to even release such a pile of * - having to learn that saving Radio Paradise service tunes as Sonos Favorites is impossible, it just don’t work. 🤬*Moderator Note: Modified in accordance with the Community Code of Conduct.*

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8 hours ago
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mindrotContributor I
posted in Ask a question

Sonos is a dumpster fire

Sonos used to be a family of great products that were consistent and worked. Whomever they hired to make the decisions and set the strategic direction over the last couple of years has failed spectacularly! The complete ridiculousness of the S1 and Sonos app is something that any company that cares about the perception of their aptitude would have avoided at all costs, and the newest app update appears to have been designed by the three blind mice! Add to that over the last couple years their devices just randomly disappear from the app and lose connectivity. Their answer from them is “it must be the wifi network”, and factory reset or move the device. I have been a network architect for 20 years and have never seen a better example of a company that is literally drowning under the weight of their own lack of understanding and ability. Perhaps instead of redesigning apps in the worst manner possible, spend time and money fixing the existing issues and returning the products and experie

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8 hours ago
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NickB71Contributor I
asked in Ask a question

New App "Lost" my Music Library after update

I’ve just updated to the new Sonos app.  It “lost” access to my Music Library during the Update and no longer gives the option to access it in Manage My system.  What’s going on Guys?  Have you lost the plot?

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9 hours ago
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BlomPContributor I
asked in Ask a question

installation Port crashes new app

As I try to install the Port the new app crashes. All I want is listen to CD's and LP's over the Sonos Beam (gen 2). Also as I connect the RCA OUT of the Port directly to a receiver, no music is streaming. Seems like a waste of money and seems like I am stuck to both a Beam (connected to the TV) and a reveiver with separate speakers, of which I hoped iwas obsolite, to listen to CD's and LP's. Is there a workaround or upcoming update, so I can use the Port?

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9 hours ago
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