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Ditte
Ditte
started this topic

Tips for common Sonos problems

Running into challenges with your Sonos system?Here you'll find solutions to some of the most common problems. While this is a good place to...
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Kenneth R
Kenneth R
started this topic

How the 'ask a question' forum works

If you have a question and are not sure where to start, ask it here. We'll keep an eye on everything that gets posted here, and once someth...
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45 Topics

C
ClemscotContributor I
asked in Ask a question

NAPSTER ISSUE: 'Unable to connect to Napster' and 'No selections are available'

I create Sonos Playlists with songs from Napster. When I play the playlist I will get an "Unable to Play...lost connection to Napster" message for some songs in the playlist. I will go into the Playlist and see that about 12-15 songs have a black icon next to them (no record cover graphic) and these are the songs that will not play. I have to go and redownload every one of these songs back into the playlist and remove the "bad" song with the black disc icon. It is exactly the same whether I’m on the Sonos (2) Desktop Controller or the Sonos (2) Mobile App. I now have about 500 songs that need to be deleted and reloaded. On top of that, when I search (Napster) for artists/albums/songs, I am now finding that huge numbers of them come up with ‘No selections are available’. Napster is now practically unusable - as is my Sonos system. I have tried: 1) deleting and reloading my Napster Account - no change. 2) Turning off my router for 2 minutes - no change. I am not the first person to post

0
C
31 minutes ago
L
Lo38Contributor I
asked in Ask a question

renseignements

Bonjour aux utilisateurs français de produits Sonos j’aimerais acheter une platine vinyle et aussi ressortir mes ce donc acheter également un lecteur cd. Quelle est la meilleure solution de configuration , acheter le sonos port? Comment relier tout ça ? Merci pour vos réponses Laurent  Moderator Note: Added Translation by Google Translate- Good morningto French users of Sonos productsI would like to buy a vinyl turntable and also take out my CDs so also buy a CD player. What is the best configuration solution, buy the sonos port? How to connect all of this? Thank you for your answersLaurent

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L
2 hours ago
M
MelpalfreyContributor I
asked in Ask a question

best wifi

Hi all, since i changed back to utility warehouse for my broadband my sonos looses connection before it has even played 1 full song…… any suggestions for the best broadband group to use for the best sonos experience? 

4
M
3 hours ago
C
charliekochContributor I
posted in Ask a question

Room's (speaker choice) disappear on app

Have a beam (gen 2) and a era 100.When I pull up the app to play music in my living or dining rooms, the room itself will disappear from my choices on the app, but can play the last playlist that was playing. You can change the song, volume etc but only on that playlist. After some time the room will reappear and works fine. Every time I have opened the app to change the playlist it does this. Update is not the issue as software is up to date every time. Any advise? Thank you

2
Stanley_4
10 hours ago
J
jg2073Contributor I
asked in Ask a question

All Speakers Disappeared from Spotify

All my speakers have disappeared from Spotify and I have been unable to get them back. I tried reauthorizing Spotify in the Sonos app, I rebooted the router and I rebooted one speaker to see if that would resolve the issue.  I also checked to make sure there were no pending updates. Nothing has worked. This is happening on both the mobile and desktop apps. Everything works fine on the Sonos mobile and desktop apps. All speakers show as connected to the system on the Sonos app. Any ideas how to resolve this? It just started happening a couple of days ago.

6
Airgetlam
10 hours ago
C
charliekochContributor I
asked in Ask a question

Volume low on sonos beam from sony tv

I have my Sonos beam (gen 2) connected to my sony smart tv and it is very quiet. Need to put it to volume 50+ from the sonos to have what would be level 15-20 on the sony tv. Any help would be greatly appreciated. I’m assuming it is a setting on the tv that I need to change. Let me know, thank you

10
C
12 hours ago
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pspdxContributor I
asked in Ask a question

Sonos voice pouts?

Does sonos voice pout?  I feel like it is a petulant brat.  As long as it is able to comply with my command, it remains eager to serve.  As soon as it cannot, it just ignores me.  These are not complex demands.  They are things like “Hey sonos, play Jazz.” I know it is still listening because I can see the little green light winking on the speaker (Beam).  After it pouts for awhile, sometimes overnight, it will cheerfully begin responding to my requests again.  Restarting the app and even deleting and reloading voice does not solve the problem.

1
melvimbe
18 hours ago
W
wallywrldContributor I
asked in Ask a question

Sonos app crashing on iPhone Six

I use an older iPhone to control my system when I am using my newer phone for other activities. It has no sim card, just connected to network.  Only music and book programs on i-6.  I downloaded the Sonos app. Because phone is older, it won’t update to newer software but just reverts back to older version. That has not been a problem for a couple of years.  Everything worked as expected. I replaced a Sonos Roam today and now when I start the app it starts then crashes. It shows as active when i go to close apps but when I close and reopen it keeps doing same thing.  I have unloaded and reloaded software multiple times. I have rebooted the phone multiple times. I’ve even reset the iPhone. the App works fine on my iPhone 13.  Any thoughts

2
W
21 hours ago
J
Jacob LadefogedContributor I
asked in Ask a question

Old app fails every time I use New app

Hi allI have some components only compatible with the old app and some only compatible with the New app. Everytime I have used the New app, the old app stops working and will only allow me to open the New app.Anyone Else with this issue and what is the potential Fix?  Components on old app, connect amp gen 1 and connectComponents on New app, sub mini and beam gen 2

1
Sotiris C.
22 hours ago
D
DrewsaContributor I
asked in Ask a question

Eversolo DMP 8 connection to SONOS AMP?

Hi - I noticed a small chat on this topic, however I’m not sure what the outcome / solution was? Has anyone successfully connected the EVERSOLO DMP A8 Music Streamer / DAC / Pre-Amp to a SONOS AMP either via HDMI or other outputs from the DMP A8 to the Sonos AMP? Please help…I can’t be the only one wondering about this? Thanks. 

13
D
1 day ago
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MikL.41Contributor I
asked in Ask a question

lecture en continu / continuous playback

Bonjour a tous,J’ai un souci de lecture en continu des morceaux et playlists voir même des radios.Lorsque je demande à Alexa de lire une de mes playlists ou les chansons d’un artiste, il y a que un morceau qui se lance. Si je demande de lire la suivante : Alexa me demande ce que je veux écouter.Avant, je n’avais pas ce problème, les morceaux s’enchainaient et je pouvais avancer ou reculer à la demande dans ma liste en cours de lecture.J’ai supprimé et recréer le compte de sonos. Je n’ai pas trouvé de paramètres pouvant gérer cette lecture en continu.Toutes mes applications sont  à jour. Moderator Note: Added Translation by Google- Hello everyone,I have a problem with continuous playback of songs and playlists or even radio stations.When I ask Alexa to play one of my playlists or an artist's songs, only one song plays. If I ask to play the following: Alexa asks me what I want to listen to.Before, I didn't have this problem, the songs followed one another and I could move forward or back

0
M
1 day ago
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tg1Avid Contributor I
asked in Ask a question

Does Sonos work without internet?

Lost internet for about 2 hours last night. Internal network/wifi was fine. The Sonos app couldn’t find any speakers or do anything. I have music on a local file share and Plex.  I ended up airplaying from my phone using PlexAmp, which pulls files off my local Plex server. I was even able to group speakers by holding down the play/pause button. So the speakers were on the network. A variety of speakers (Ones, Move 1/2, Amp).  Is this something goofy with my network or is this just they way it is?

4
T
1 day ago
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TheFkestUppestContributor I
asked in Ask a question

Sonos Play 5 Gen 1 5Ghz wifi?

Hi there, I recently repaired (what i guess is a gen 1 play 3 as it doesn't have a play button - just mute and volume) and all worked great - updated it to S2 app and connected via 5Ghz no worries.Then repaired a gen 1 play 5, connected using S1 app as gen 1 play 5 not supported in S2 app.. Realised it had connected to the 2.4ghz after getting some drops while playing Spotify. Tried all manner of resets and router settings to get it to show the 5ghz network but no joy.Can someone who knows for sure let me know if it has 5ghz wifi at all? Just assumed it would as the play 3 does - which I guess is from the same generation. Thanks for any help 👍 

4
T
1 day ago
S
SteuphContributor I
asked in Ask a question

can't switch on sonos roam

Hello,My sonos roam appears as switched off in the sonos app. I have tried to charge it via USB c câble and wirh thé wireless "triangle"...none of them worked. I alors tried to reboot but didn't work...Would you have any suggestion ? Thanks !

1
Airgetlam
1 day ago
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TwincamanAvid Contributor I
asked in Ask a question

Windows 11 sonos app stopped working

For no apparent reason my Sonos app on my Windows 11 desktop stopped connecting with my system.   System works fine with iPhone app.   Trie all the fixes mentioned including uninstalling and reinstalling.   Nothing helps.

5
Airgetlam
1 day ago
T
tinpanalleyContributor I
asked in Ask a question

2 second delay removed?

The only way I could connect my Connect and Move so that they would be in perfect sync with each other was to have my two devices (turntable and CD player) go through a splitter then to the Connect and THEN to my receiver. The only downside of that was a 2 second delay so on the CD player having music start or stop 2 seconds later wasn't a big deal but it was weird putting the needle down on a record and not hearing anything for two seconds. But today I went to put a record on and…. NO delay?!?! Was something updated without my noticing it??

1
Sotiris C.
1 day ago
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pollyparkinContributor I
asked in Ask a question

Setting up One SL in a household with S1 speakers

I have moved into a houseshare which has an existing system of Sonos speakers (using the S1 app) and am trying to set up my own speaker for my room (Sonos One SL) on the S2 app, however everytime I sign in - it just prompts me to join the existing network and won’t allow me to set up my product. The top three options in settings (Account, System, Services) are all greyed out. I have tried to downgrade my product but it can’t find it on the system even after restoring my sonos to factory settings.Is there a way that I can set up my speaker on the same wifi network as the S1 speakers as the app is currently preventing this!

5
Schlumpf
1 day ago
J
JazzNerdContributor I
asked in Ask a question

Wired speakers cutting out

Our wired “dumb” speakers keep cutting out.  They are not wireless, they don’t have an IP address.  They are old fashioned speakers hard wired into the Connect Amp.  And they cut in and out repeatedly.I have read the forum answers relating to this issue with Sonos speakers but haven’t seen anything with dumb speakers.  I wouldn’t expect to get assistance from Sonos as they are not Sonos items.  But it’s incredibly annoying.

10
J
2 days ago
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neilmceContributor I
asked in Ask a question

Lost all connectivity

Hi community,I have a home speaker set up (Beam + Sub + 2 Ones), a stereo pair of Ones and two other Ones. Connectivity to all of them has been lost. I tried the recommended procedures on the app of turning all of them off/on, and rebooting the router (an Asus model). All speakers are (were) connected via wifi, i.e. none wired. Nothing in my configuration has changed. All other devices in my home are using the wifi and wider internet successfully, with no interruptions. All help gratefully received!

2
N
2 days ago
G
GTSeattleAvid Contributor I
asked in Ask a question

Playlists and Sonos Queue

Is there any way with Sonos to “lock” two or more songs to play in specific within a playlist or queue?  In other words, if “shuffle” is selected, can two songs be chosen to always play together despite shuffle?  (I know I can always play the same queue in the same order without shuffle - just wondering if there is any way to “lock” songs together.)

2
Airgetlam
2 days ago
G
GoldenCometContributor I
asked in Ask a question

System issues

i have 14 devices, only 3 are playing and 3 are not visible on the system 

4
buzz
2 days ago
M
masstexContributor I
asked in Ask a question

Napster My Music by artist no longer displays library albums

Previously selecting Napster/my music/my artists/some artist used to show a list of albums that I had added to the Napster library.  After recent updates (not sure when) it now goes directly to the artist page without showing the album library information.  If I go on Napster directly it still shows albums I have added in the Music in Library section correctly.Is this functionality that is gone forever?  It was one of the main reasons I have stuck with Napster on Sonos because I like to listen to full albums and finding them sorted by artist makes sense.thanks in advance for any responses

1
Sotiris C.
2 days ago
R
Richie65Contributor I
asked in Ask a question

Sonos Arc connection issues

Hi, I have just upgraded my Sonos soundbar from a Beam 2 to a Sonos Arc it seems fine however I cannot for the life of me get the Arc to connect to my Era 300,s I have reset the 300,s and turned the router off/on but the Arc won’t recognise the Era,s can anybody offer any advise as my patience has a hair trigger.Thanks in advanceRichard.

3
R
2 days ago
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LumesynContributor I
asked in Ask a question

Play5: Gen2 Stereo Pair, does it require SonosNet?

Afternoon!  I’ve got a Play5 Gen2 with a bunk Wi-Fi chip. Works great over ethernet or if I have a WiFi mesh node within 1ft of it. Currently, it’s running over Wi-Fi with a mesh node next to it. As far as the Sonos ecosystem is concerned it’s on Wi-Fi and working fine.  I was considering adding a second as a stereo pair, but my concern is that the pairing will require Sonos Net which means it likely won’t work with the bad Wi-Fi card. Will the stereo pair work strictly over my home Wi-Fi? Or does a stereo pair of Play5 Gen2 do the stereo pairing via Sonos Net?

2
buzz
3 days ago
J
JuankContributor I
asked in Ask a question

Extend connection with Bose speakers/bar

I would like to know how can I aligned the Bose’s bar with the sonos speakears to control d severas spaces in the house this connection could affect the high fidelity quality?

3
Airgetlam
3 days ago
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