General feedback and conversation

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Corry P
Corry P
started this topic

Your feedback on the new Sonos App

Hi EveryoneWe moderators of the community - @Corry P, @Jamie A & @Sotiris C. - wanted to take an opportunity to explain some of what is...
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Mr. T
Mr. T
solved this question

What formats can I play on Sonos?

Sonos can play upto 24/48See Supported audio formats
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AjTrek1
AjTrek1
started this topic

Sonos Pro Tip: Upgrading/Changing iPhones

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to m...
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1186 Topics

Corry P
Corry PSonos Staff
published in General feedback and conversation

Your feedback on the new Sonos App

Hi EveryoneWe moderators of the community - @Corry P, @Jamie A & @Sotiris C. - wanted to take an opportunity to explain some of what is currently happening on the community.First of all, we value all the feedback you are providing about the new Sonos App. We hear you. Feedback is coming in fast and thick, however - for understandable reasons - and to be frank, we are having trouble just keeping up with it all. For this reason, some topics that have not yet been replied to will go unanswered. We will, however, do our best to amalgamate some of these separate threads into bigger, related threads (such as one big thread for Alarm complaints and another for Queue Management) to be answered en-mass. The threads that are feedback on other aspects of the new app will be merged with this post.Threads that describe issues such as missing rooms and app crashes (those that are not just feedback, in other words) will be answered, as will threads not relating to the new app in anyway, but these

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25 minutes ago
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BullSmakkkContributor I
asked in General feedback and conversation

new app 🤡🤣🤷🏻‍♂️ 28 Sonos speakers for sale

I don’t even know where to begin. The new app is so frustrating so clunky so difficult to use. I have to sit down for 15 minutes to play anything and then my groups are all screwed up. Everything is screwed up and now it’s skipping songs like I’m playing by Bluetooth. It’s like I’m not even streaming anymore. 

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1 hour ago
AjTrek1
AjTrek1
posted in General feedback and conversation

Sonos S2 ReFresh (80.00.08) Perceived Issues_Don't Signal the End of Your Sonos Enjoyment

HelloOK…call me a Sonos Fanboy or whatever you like. I’ve got thick skin and I’m not worried about someone showing up on my doorstep to press a point. 😂That said I have one word of advice regarding the recent S2 refresh (80.00.08) and your valid concerns regarding missing features and that is to CHILL.I say that as I’m confident that the majority of your concerns will be addressed and/or resolved. You’ll notice that I said “the majority” which by statement means that some concerns will not. It would be nice if the final roll-out is 100% positive to everyone’s liking; but in reality that’s most likely not going to be the final outcome.With any software and/or OS change some attributes/features will improve, change or be removed. The ones that are removed are hopefully replaced by something better.It goes without saying that everyone in the Sonos-sphere has a cell phone or tablet…otherwise you wouldn’t be able to use Sonos. Take a moment to think/recall if the OS on those devices are th

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1 hour ago
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LoffeNZContributor I
asked in General feedback and conversation

newest app update

When will you replace this beta application full of bugs you have send out? it is slow, no logic at all in the interface, looks like something made by a preschool kid.it can’t be on purpose you have released it? /Lars

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1 hour ago
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Drew-TPAContributor I
posted in General feedback and conversation

Sonos iOS App

I have been 100% behind Sonos for ~20 years with major investments in Sonos products and some significant Sonos stock shares.However, the latest Sonos iOS App is a disaster and is at best represents a beta test version for select beta test users. No doubt this well eventually result in an improved UI experience. The beta version forced on everyone is a total disaster. This marks the 2nd major Sr. Management screwup in recent years that I am aware of. However, the 1st screwup management was wise enough to take shift action to correct the situation. This 1st screwup was there initial promotion of providing a 30% discount in exchange for allow Sonos to disable your older noncompliant HW that would not work with S2 App. The public quickly altered them that this was an insane unacceptable solution and they quickly changed their policy to not disabling the S1 older equipment and provided the 30% discount.Here we find ourselves again, in what is even a much worse situation as a result of forc

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1 hour ago
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MattyJakeEnthusiast I
posted in General feedback and conversation

**Class Action Lawsuit** We all deserve to recoup all hardware investment

If ever a situation called for a class action lawsuit, this is it:Company sells customers expensive, multi-unit hardware systems Tethers customers to a software ecosystem to use them effectively Dramatically changes software into an auto-update environment Unsuspecting customers lose access to extensive, core media sources and features that significantly diminish the value of their expensive hardware and/or make it untenable for usage they had every reason to believe they would continue to have Customers wishing to continue meeting these essential needs forced to sell Company hardware that they had no intention of doing at a loss and buy competitor hardware. Pattern of behavior by Company indicates that choices made to remove said functionality were part of an intentional, plan to damage the product experience of many users in favor of others.Seriously. This would be like selling someone a car and then updating the operating system so that the steering wheels was controlled by AI inste

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2 hours ago
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KingofturksContributor I
asked in General feedback and conversation

app defaults to wrong speakers when changing music selection

So the latest update is terrible. I have a Sonos beam and 2 satellites in the living room and a Sonos move 2 in my garage. The system in the living room is for movies and tv and I hardly ever use it for music. I listen to music in the garage as that’s where I work. In the new app , when I go to play music it defaults to the living room. So I have to change it to the garage. No biggie. Problem is that while listening to music in the garage, if I decide to change channels or genres it automatically defaults back to the living room instead of staying with the move 2 that was already playing music. Is there a way to change the default speakers to the move 2 and not the living room system? 

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2 hours ago
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Westaway23Contributor I
asked in General feedback and conversation

re tune true play

Hi last week I updated to the new app and now done the update on the new app. do u have to re tune true play since the new version of the app has been installed. Well if true play isn’t still broken. Which i see people having issues with it. thanks 

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2 hours ago
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TombaF16Contributor I
asked in General feedback and conversation

New Sonos App Volume Contols

Hello….I see lot’s of inputs regarding the new Sonos app and how bad it is.  I concur 100%.  Now that I have the new app on my Android, the lag in my ability to make changes is horrendous.  If I want to turn the volume up or down, it does not work...or I have to try it 15 times and then it finally works.  If I want to add or subtract speakers, it takes 2 or 3 attempts… Then entire experience is clunky and lags significantly...almost like I am on dial up internet...yet I am in my house on a 1Ghz network with super strong Wifi signal everywhere using Google wifi… What  total bummer.

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2 hours ago
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Trad99Renowned Enthusiast II
asked in General feedback and conversation

New App - how to add a track to an existing queue?

On the new app, when I click on an individual track, the only option I get is to replace the queue. How do I leave an existing queue in place and just add one additional track to the queue? I was easily able to do this on the prior app, but can’t find any way to do this on the new app.

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2 hours ago
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Boydie70Contributor I
asked in General feedback and conversation

My sub won’t assign to the room after registration?

My son accidentally pressed the infinity button and factory reset my new sub and now after finally re registering it, it won’t assign back to the room it is in? Have tried all sorts of things as advised on here. I can assign to another room, just not to my Arc?Can anyone help me please? Have been on it for two and a half hours now and near broken!Thank you in advance. 

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2 hours ago
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BMorrisContributor I
posted in General feedback and conversation

New App - Final Complaint

As I see it there are two options concerning the latest of many subpar Sonos App updates since my investment in this company. 1.  Sonos management has grown tired of existing customers who have already spent enough money to put management’s children through college. It seems their exit plan is to discontinue support of existing hardware so they can sell new hardware with new app controllers to new investors (college funders) and screw those of us who trusted the company to support what we’ve already paid for. 2. Sonos management is stupid and they make horrible business decisions.    Sonos lost US$0.56, which was 21% more than what   analysts had included in their models. This is an   important time for investors…I consider myself prudent and responsible with money; money I spend on products for my home, and money I use to put my kids through college. My money will no longer go to Sonos in either form due to their utter incompetence. 

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3 hours ago
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MikeDave06Contributor I
posted in General feedback and conversation

😱 Nouvelle version Sonos - Catastrophe

Cette mise à jour de l’application Sonos est une véritable catastrophe.Le réglage du son ne répond plus, les alarmes ont disparue, j’en passe et des meilleures.D’une manière générale, plus le temps passe, plus la qualité du service diminue et dysfonctionne.Autrefois, l’application pouvait être utilisée intuitivement par n’importe qui. C’est terminé. Tout est devenu incompréhensible.J’espère que Sonos va réagir rapidement.Je pense qu’on va voir énormément de matériel d’occasion à vendre sur Leboncoin et sur eBay… 

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3 hours ago
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62yunzContributor I
posted in General feedback and conversation

new app update

Why in the F*** would you remove the sleep timer and alarm functions on the latest app ? Are you frigging morons, yes that's a serious question. My app updated itself and now those 2 functions that I used ALL THE TIME are gone. Who is the idiot that made that decision, are you trying loose business or just had a lobotomy.

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4 hours ago
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RKPContributor I
asked in General feedback and conversation

New Sonos application update is unstable and I am unable to use it.

I’ve owned Sonus product since they first came out and I updated to the new versions when the updates are offered. I’m familiar with most of the idiosyncrasies the systems and how to resolve various problems. With the new application I started experiencing speaker dropouts random issues with playback and general instability. =—->My Sonos configuration is as follows. Two Sonos play 1s, Two Sonos ERA 300s with a Sonos subwoofer, Two Sonos play 5s, Two Sonos ports one to a Yamaha sound bar and one to a Yamaha receiver, and One Sonos sound bar. —— I’ve been operating all of these with the previous version of the Sonos application without any problems. When I updated the new application today and I had the following problems.———> Random changes to the volume sliders without my touching them. Random selections of speakers or ports sets without my touching them. Random switching of selected speakers or ports; I would select the sound bar and it would go to the ERA 300s. I would set the

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5 hours ago
SoundCur
SoundCurContributor I
posted in General feedback and conversation

Warning about New App - Do Not Update if you use alarm & other features

SONOS has seen fit to release an update on its app with some features absent.If you want to use the alarm or sleep timer then (caps lock alert): DO NOT EVEN THINK ABOUT UPDATING. Other features, which I don’t use so am unaware of their absence, may not be available too.The “Customer Experience” team has told me: “features such as playlist creation and queue editing within the Sonos app, sleep timers, and local library support will not be available at launch, but will be added to the app on a rolling basis over the coming months”. Months??!! I used to use the alarm feature every day -  not now thanks to this “upgrade”. Why SONOS has launched an app update that’s clearly not ready for general release beyond beta is beyond me.The whole thing is an utter shambles and spoils the SONOS brand.This customer is not happy with his experience. 

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5 hours ago
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mgflyerContributor I
posted in General feedback and conversation

new app

Why oh why do companies install a completely new app when clearly it’s not been tested it’s not fit for purpose. That same old adage comes up again if it’s not broke don’t try and fix it.in other words the app is crap

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6 hours ago
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Paco_777Contributor I
asked in General feedback and conversation

Since Monday my Sonos system no longer works

Since Monday my Sonos system no longer works.I had chat support about that (06231849) but the assistant left the conversation!Not only my home automation system can no longer use them, but even your app no longer works correclty.Spotify can't use them either reliably.In your Sonos app (the one on my iPhone, and the one on my Mac), all my connect:Amps (Sonos ZonePlayer ZP120) keep connecting and disconnecting. They keep appearing and disappearing in the list of devices in the app. So I most of the time cannot launch a playback.If I manage to launch a playback, then it will stop after one minute or two.This problem seems to be linked to your last update.Everything worked fine until this week.My sonos devices are connect to my router (D-Link (web smart switch) DGS-1210-24P) through RJ45 cables which is connected (RJ45) to my internet box.I've already tried unplugging the devices (and the router) and plugging them back in : the problem is the same.My router configuration hasn't changed for

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6 hours ago
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lloydarmContributor I
posted in General feedback and conversation

new app unable to find system

I open the new app , it says can’t find your system. So I do all the good things, roboot router, reboot speakers , reboot iPad . Works! Bravo. 3 hours later, no music, open app,it  can’t find system. Repeat. Happens at least twice a day with this staggeringly poorly written new app! Hopefully Sonos will decide they goofed and do something positive, but unlikely. FYI Alexa has no trouble finding the Sonos speaker system, and can play from my Amazon music account, radio stations etc. and my router always says the speakers are online and working. It is only the Sonos app that cannot find the Sonos speakers! Maybe I can train Alexa to do everything I wanted the app to do??

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6 hours ago
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jimbob123Avid Contributor I
asked in General feedback and conversation

16.2 Update killed my local music library (I'm NOT using SMB1)

HiI installed 16.2, and now my local music library has disappeared. The music is held on a Windows Server 2022 file share which is NOT SMB1, it’s SMB2 or SMB3. I can see Windows Event Log errors showing: An account failed to log on.Subject:    Security ID:        NULL SID    Account Name:        -    Account Domain:        -    Logon ID:        0x0Logon Type:            3Account For Which Logon Failed:    Security ID:        NULL SID    Account Name:        HOME\Sonos    Account Domain:        -Failure Information:    Failure Reason:        Unknown user name or bad password.    Status:            0xC000006D    Sub Status:        0xC0000064Process Information:    Caller Process ID:    0x0    Caller Process Name:    -Network Information:    Workstation Name:    -    Source Network Address:    10.10.10.124    Source Port:        59138Detailed Authentication Information:    Logon Process:        NtLmSsp     Authentication Package:    NTLM    Transited Services:    -    Package Name (NTLM o

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7 hours ago
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D09Contributor I
asked in General feedback and conversation

Adding tracks to Spotify playlists

How can add track to my Spotify playlists while listening on my Sonos player. This feature was in the previous app under ‘More’ but seems to have removed. Very inconvenient. Not a good experience.

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7 hours ago
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R4NDOMZContributor I
posted in General feedback and conversation

New Sonos Update (APPALLING, TERRIBLE, DISASTROUS)

SONOS WHY!! How have they released a long awaited update, and somehow managed to downgrade the whole system?? I will name a few of the features that were available on the previous app, that have now been taken away: Alarm, add a song to the que, add a song to the end of the que, rearrange the tracks that are currently playing, remove a track from the que, SLEEP TIMERThese are some of the major notices that I have experiences. Why why why??? These features were the pinnacle for me using the whole Sonos system. My whole routine has to be changed now, I can't even sleep whilst my sound system is on, because I have to turn the music off manually, which is SO inconvenient, I don't mean to sound like your typical Karen, but cmon I can't be the only experiencing these issues :(Whilst typing this message I checked for an update on the app, and there was one available, and now miraculously the alarm feature has popped up, and I definitely know it wasn't there before, so this update must've adde

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8 hours ago
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AmorFatiTrending Lyricist I
posted in General feedback and conversation

Class Action Lawsuit re New USELESS App Class Action Lawsuit

Whomever is interested in joining a class action lawsuit Moderator Note: Modified in accordance with the Community Code of Conduct.

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8 hours ago
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tsdsContributor I
asked in General feedback and conversation

horrible update to app

sonos what have you done ? the app was working fine - now a nightmare no group volume can’t shut music off in one room no sleep timer very very disappointed  

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8 hours ago
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osm
posted in General feedback and conversation

Please consider switching to a different community platform (this one is poor)

I have three main complaints about this community...1. Search: When you search for something there is no option to sort the results and no option to restrict the search to specific fields (e.g. restrict search to thread titles). Such features are commonly available on other forums.2. Notifications: You can elect to receive notifications if someone posts a comment in a thread you have subscribed to. But this is too broad. I don't want a notification for every single comment posted in a thread. I only want notifications if someone replies specifically to a comment I have made. This is a common option on other forums. 3. Linking of posts within threads: In other forums its common for a reply to a post within a thread to be linked to that post. For example you can commonly click a link in the reply to be taken back to the original comment. This makes it much easier to follow conversations within long threads, but is not a feature on this community.I’m assuming these issues are related to t

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8 hours ago
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