Portable speakers

Get help with your Sonos Roam, and Sonos Move

  • 1,249 Topics
  • 6,992 Replies
ratty
ratty
solved this question

ROAM Compatible with 1st Generation Sonos

If you mean can Roam join an S1 system then the answer’s no. Roam requires S2.  
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Ken_Griffiths
Ken_Griffiths
solved this question

Sonos Move 2 compatibility with video projector

If you want to use Bluetooth, as mentioned in your post, you would need to attach a Bluetooth TX to the Optical-out port and pair that with...
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melvimbe
melvimbe
solved this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1249 Topics

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mickrideContributor I
asked in Portable speakers

Compatibility

As long as I downgrade the Sonos Move in the S2 app can I use a Sonos Move on the same system with a Sonos Play 3?

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Stanley_4
5 months ago
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adolloffContributor I
asked in Portable speakers

Move 2 wifi and lack of assistance

Very disappointed. In 2024, one should be able to purchase an item from a technology company that connects to wifi and then bluetooth with about 90 seconds worth of effort. One should also be able to reach support services. None of that is happening with my Sonos experience. I’ve rebooted - please don’t tell me to do that. I cannot get past the screen that tells me to go to settings and turn the local network on for Sonos - did that 17 times. Please don’t tell me to try an Android phone. I have an iphone 14 Pro with updated software - like the majority of people on the planet. If your technology can’t work with Apple products, good luck to you. Your help system is poor. First I was tenth in line, then I somehow got moved to 14th - I guess people can jump the line in your virtual system? Then - when asked to confirm if my software was up to date on my phone, in order to do that I had to go to settings - which closed out the chat. Conveniently for your tech person, who was thoroughly con

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7 minutes ago
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jnx827Contributor I
asked in Portable speakers

Adding a Move 2 to my sonos system and it says "not registered"

I am trying to add this brand new Move 2 to my existing system. The setup fails saying to try again later. The speaker appears in my system but says “Move 2 is not registered”.I’ve been at this for hours. 

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12 minutes ago
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ColneyAlContributor I
posted in Portable speakers

When I get sound on my Roam the Beam cuts out and vice versa

HiI have an issue which I can’t seem to rectify despite all the solutions I’ve tried.Basically, My devices are using wifi and I would like to have both the Beam and Roam playing at the same time so that I can take the Roam to another room or even outside and still listen to anything being played.However, when the Roam is powered on, it picks up what is being played on the Beam but then the Beam cuts out. Similarly when I power off the Roam, the Beam comes back into play.I can’t get the two to play simultaneously.I have changed my network recently, and all the devices are attached to the same network.I’m not yet too familiar with my fairly new Sonos setup and am guessing that the solution might be quite simple, but I am having problems trying to get these working together.Has anyone had a similar issue please ?

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45 minutes ago
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Mr RufusContributor I
asked in Portable speakers

Roam can’t add to system.

Just bought a new Sonos Roam. When trying to connect it, the App finds it and starts the connection process. It plays sounds an I reply by pressing the buttons. Then it’s saying adding Roam to your system. After a while it fails and says “something went wrong try again later “In the app it shows “not registered “ but when trying to fix it, the same happens. Tried resetting the Roam to factory settings.My system is A beam - wired connection,2 one SL, a one and a play1 all in WiFi and have been running in this house a year now. it kind of frustrating now. Does anyone have any good ideas. 

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48 minutes ago
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Timbo114caContributor I
asked in Portable speakers

Move hotel set up

Hello all, I brought my move on vacation with me but not able to connect it to wifi. I tried with my account at  first and then tried making a new Sonos account but no good, since it will not connect to wifi the Bluetooth does not work either, any way to make it work? The hotel has open wifi so no password required.

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1 hour ago
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ExSqueezeboxerContributor I
asked in Portable speakers

Sonos Move Stereo Pair Versus Move 2 Stereo Pair

Hi allI have two Sonos Moves. I have them in a stereo pair. They sound good to me 😍 but I have battery anxiety at times. I'd be tempted to upgrade to a pair of Move 2s if they sounded noticeably better in a stereo pair and they have the better battery.I know a single Move 2 sounds better than a single Move 1 because it is stereo by itself, but when in a pair does that improvement still apply? I.e., do two single stereo speakers in a stereo pair sound better than two mono speakers in stereo pair?My wallet needs to know! Thanks

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1 hour ago
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bintryin2Contributor I
asked in Portable speakers

Device Selection Broken with new app

Next up on the list of things badly broken by the new app  - device selection. I have 5 Sonos devices and the system now wants to always select the first one alphabetically. In this case, the one named Bedroom. When I powered that off it picked Kitchen. But I want to play on Living Room, so I select that, but the app wants to play on Kitchen+1. So I uncheck Kitchen a second time and then it plays on Living Room. But it continues to show that only Kitchen is the device selected. However it shows that music is playing (the bouncing equalizer) on Living Room even though that is not selected!  So I uncheck Kitchen a third time and select Living Room again, which is still playing music, and that made it stop playing altogether. And Kitchen is the selected device!Anyone else seeing this weirdness?How in the world could Sonos have released this piece of garbage. Each day I use the new app brings out another glaring defect. Sonos needs to fix this piece of junk. In the meantime they should rol

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2 hours ago
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MarshallFContributor I
asked in Portable speakers

Roam Sl won’t connect after upgrade

Just loaded the new app.  Speakers and Port work but Roam SL cannot connect. “Unable to connect.  Try again later”. The roam shows up and I connect and Apply, but that’s all folks. No connection.

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3 hours ago
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Ashley ShawnContributor I
asked in Portable speakers

cannot add devices to my account

I did the Necessary updates. And will not sync to my speaker list. Comes up with error to register

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O
7 hours ago
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cooperd5908Trending Lyricist I
asked in Portable speakers

ROAM

I am SO frustrated with this thing.   But I now think it’s an APP issue.  I have an original ROAM with a charging base.  I use it mainly out on our deck and grouped with speakers in the same area, ie: kitchen and family room.  Lately every time I use it then place it on the charger for the night the next time I go to use the Roam, it isnt in the app.  I have to do the main reset (12 Sec) then the roam will start playing whatever music the “group” that its not a part of is playing,  App says that its there, but powered off or asleep,  No amount of button pushing on Roam changes the app status but the music plays and volume is controllable from Roam.  All the SONOS products are great,,,,, this thing has been a head ache from day one!!!!  About to just relegate to a very expensive BT speaker.  Any one have a fix?   Again,, this time I think the issue is the app. 

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10 hours ago
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BradcarmanContributor I
asked in Portable speakers

Sonos Setup Not Working

Here‘s what happening:I choose setup new speaker I choose the Roam SL It says „There was a problem setting your Sonos Roam SL…Let‘s try something else“ Click Continue To continue, let‘s connect your movable device to the temporary network… I click Join Next your Sonos will play a chime… I click continue   It plays a sound Says finalizing connection… “We‘re having trouble finalizing the connection to your Sonos Roam SL I click Try Again it fails again „We couldn‘t verify the audio passcode“6 I try then the PIN number This also fails „There was a problem during setup“ I‘ve tried restarting my device, I‘ve tried on both my iPad and my iPhone. Is this speaker just broken?  What else can I try?

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S
14 hours ago
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JoiecoContributor I
asked in Portable speakers

move wont register. “fix it” wont take me anywhere

Can someone help me? I have a new MOVE and it took be half a day to even get it to be recognized but the SONOS app. Not it says it isn’t registered and has “fix it” underneath but when I try to tap it, “fix it” greys out but doesnt do anything. Yes. My WiFi is connected. No it isn’t a new network. YES I have rebooted several times. Turned off my phone. Turned on my phone. Turned off the Sonos. Turned on the Sonos.   SONOS TEAM…. Do better. My husband and I have had our products for over 7 years without issue. WHAT CHANGED? Please undo it. 

1
J
17 hours ago
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julian.niner.eightContributor I
asked in Portable speakers

unable to connect or set up move

I just got my first Sonos device a move 1. Installed the app, created an account and tried to set it up. I got to the point where it says the move is connected by may not appear in the system settings and to turn it off and on by a 5 second press.On my first attempt I used an iPhone 12m and a normal WiFi, the app then told me to log out and have the system owner log in. (I just bought that bloody thing!) This was a total dead end. Tried the same thing again, still no way around the pop up. On my second attempt I set up the iPhone as a WiFi and used my iPad to set it up. Reset the Move and got to the same point. Skipped the pop up telling me to get the system owner by restarting the app :) But the Move still does not show in the settings and I am back to listening to AirPods :PAm air doing something wrong? Or is it for Sonos to fix? Is there an easy work around? To Sonos: As you might tell this is really frustrating first user experience and I am clearly annoyed. You charge extra bucks

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J
17 hours ago
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alphonse55Contributor I
asked in Portable speakers

Yet another solid orange light defective Roam that won't turn on

Has anyone figured out a way to get these things working or am I just screwed for being a loyal customer and early adopter with a first gen roam thats out of warranty?

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M
19 hours ago
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JorEl67Contributor I
asked in Portable speakers

Sonos Roam Wireless Charger

My Sonos Roam wireless charger recently stopped charging my Roam. Curious if this would still be under warrenty?

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J
19 hours ago
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EerholdenContributor I
asked in Portable speakers

Can’t connect new Sonos Roam to app

Hi friends.I’ve got a new sonos roam and want to set up a new system.The app can find the Roam initially, it’s flashing green, but it can’t connect.It tries to connect with the chimes, doesn’t work.  Put the PIN in, that didn’t work either.I’ve reset my phone and also deleted and reinstalled the app a few times, still the same story.I even tried it with the old S1 app, it says it isn’t compatible.Also tried connecting with my iPad, same story there!I would love to get this working!  But I don’t know what else to try.Thanks all :)

9
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20 hours ago
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Llawson1Contributor I
asked in Portable speakers

traveling with a roam

Is there a way to connect a Roam with a wifi network in a place I am visiting rather than using Bluetooth? It’s difficult to use the phone and play music at the same time if using Bluetooth. 

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21 hours ago
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Loully
asked in Portable speakers

can’t connect my device

I try to connect my Sonos device but keep telling me to tap the local network and I do but it doesn't connect the device 

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Jamie A
1 day ago
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NorsContributor I
asked in Portable speakers

ipod pairing

How do I pair iPods to system

1
N
1 day ago
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Chadg6Contributor I
asked in Portable speakers

Need help troubleshooting Sonos Move downgrade to S1

I have tried to downgrade my Sonos Move to s1 multiple times.  I follow the instructions on S2 to downgrade a product. The S2 app initially finds the Sonos moves and connects to it and then asks for permission to connect to Sonos moves temporary Wi-Fi network. I provide permission and then I get a notification that the app is unable to find Sonos move and suggest that I connected directly to my router via internet cable and try again (and the Sonos move does not have an Ethernet port). Very frustrating. 

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1 day ago
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BubsyContributor I
asked in Portable speakers

connecting Roam sl

I follow the connection instructions and I keep getting an error message saying the connection failed and to try again later. Any tips?

2
N
1 day ago
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BillsworthContributor I
asked in Portable speakers

adding roam to a group.

All was fine with 16.1 but since 16.2 update, I  can't add my roam to any groups. Keep getting the standard  ‘unable to connect, try again later.' I can play music directly to the roam, just can't group it. Any thoughts?

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1 day ago
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feriwa90Contributor I
asked in Portable speakers

Sonos Roam SL failed to pair/connect with the SONOS apps for the first time

Hi, I am a new SONOS user. I recently have a new Sonos Roam SL, but I am unable to setup the pairing/connection for the first time using the Sonos Apps. The apps failed to connect using bluetooth and it asked to connect over a private WiFi, but the apps again it cannot detect the audio PIN nor the 8-digit PIN I manually inputed. I tried several times with different devices: iPhone, iPad, and Android phone. Is anyone ever experienced the same issues? Thanks!

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X
1 day ago
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Douglasa20106Contributor I
posted in Portable speakers

Sonos Roam SL/New app issues.....SUCK

I purchased a Roam Sl and had it sent one day air to take on vacation with me leaving tomorrow and have not been able to get it connected to my other Sonos products so I can get the Bluetooth working. I just spent 45 minutes on the phone with Support and was told they will let their engineering team know. Somehow the PIN does not match the product. I have tried reboots, signing out and in, unistalling and reinstalling the app. I am and IT guy and this has to be the worst rollout and lack of QA testing that I have ever seen! Has anyone else been let down like me?? I do believe I will request a refund and my one day air shipping fee for nothing!  

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2 days ago
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