Portable speakers

Get help with your Sonos Roam, and Sonos Move

  • 1,246 Topics
  • 6,986 Replies
ratty
ratty
solved this question

ROAM Compatible with 1st Generation Sonos

If you mean can Roam join an S1 system then the answer’s no. Roam requires S2.  
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Ken_Griffiths
Ken_Griffiths
solved this question

Sonos Move 2 compatibility with video projector

If you want to use Bluetooth, as mentioned in your post, you would need to attach a Bluetooth TX to the Optical-out port and pair that with...
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melvimbe
melvimbe
solved this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1246 Topics

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mickrideContributor I
asked in Portable speakers

Compatibility

As long as I downgrade the Sonos Move in the S2 app can I use a Sonos Move on the same system with a Sonos Play 3?

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Stanley_4
5 months ago
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Timbo114caContributor I
asked in Portable speakers

Move hotel set up

Hello all, I brought my move on vacation with me but not able to connect it to wifi. I tried with my account at  first and then tried making a new Sonos account but no good, since it will not connect to wifi the Bluetooth does not work either, any way to make it work? The hotel has open wifi so no password required.

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just now
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bintryin2Contributor I
asked in Portable speakers

Device Selection Broken with new app

Next up on the list of things badly broken by the new app  - device selection. I have 5 Sonos devices and the system now wants to always select the first one alphabetically. In this case, the one named Bedroom. When I powered that off it picked Kitchen. But I want to play on Living Room, so I select that, but the app wants to play on Kitchen+1. So I uncheck Kitchen a second time and then it plays on Living Room. But it continues to show that only Kitchen is the device selected. However it shows that music is playing (the bouncing equalizer) on Living Room even though that is not selected!  So I uncheck Kitchen a third time and select Living Room again, which is still playing music, and that made it stop playing altogether. And Kitchen is the selected device!Anyone else seeing this weirdness?How in the world could Sonos have released this piece of garbage. Each day I use the new app brings out another glaring defect. Sonos needs to fix this piece of junk. In the meantime they should rol

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10 minutes ago
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MarshallFContributor I
asked in Portable speakers

Roam Sl won’t connect after upgrade

Just loaded the new app.  Speakers and Port work but Roam SL cannot connect. “Unable to connect.  Try again later”. The roam shows up and I connect and Apply, but that’s all folks. No connection.

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1 hour ago
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Ashley ShawnContributor I
asked in Portable speakers

cannot add devices to my account

I did the Necessary updates. And will not sync to my speaker list. Comes up with error to register

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5 hours ago
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cooperd5908Trending Lyricist I
asked in Portable speakers

ROAM

I am SO frustrated with this thing.   But I now think it’s an APP issue.  I have an original ROAM with a charging base.  I use it mainly out on our deck and grouped with speakers in the same area, ie: kitchen and family room.  Lately every time I use it then place it on the charger for the night the next time I go to use the Roam, it isnt in the app.  I have to do the main reset (12 Sec) then the roam will start playing whatever music the “group” that its not a part of is playing,  App says that its there, but powered off or asleep,  No amount of button pushing on Roam changes the app status but the music plays and volume is controllable from Roam.  All the SONOS products are great,,,,, this thing has been a head ache from day one!!!!  About to just relegate to a very expensive BT speaker.  Any one have a fix?   Again,, this time I think the issue is the app. 

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2
8 hours ago
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BradcarmanContributor I
asked in Portable speakers

Sonos Setup Not Working

Here‘s what happening:I choose setup new speaker I choose the Roam SL It says „There was a problem setting your Sonos Roam SL…Let‘s try something else“ Click Continue To continue, let‘s connect your movable device to the temporary network… I click Join Next your Sonos will play a chime… I click continue   It plays a sound Says finalizing connection… “We‘re having trouble finalizing the connection to your Sonos Roam SL I click Try Again it fails again „We couldn‘t verify the audio passcode“6 I try then the PIN number This also fails „There was a problem during setup“ I‘ve tried restarting my device, I‘ve tried on both my iPad and my iPhone. Is this speaker just broken?  What else can I try?

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12 hours ago
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jnx827Contributor I
asked in Portable speakers

Adding a Move 2 to my sonos system and it says "not registered"

I am trying to add this brand new Move 2 to my existing system. The setup fails saying to try again later. The speaker appears in my system but says “Move 2 is not registered”.I’ve been at this for hours. 

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14 hours ago
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JoiecoContributor I
asked in Portable speakers

move wont register. “fix it” wont take me anywhere

Can someone help me? I have a new MOVE and it took be half a day to even get it to be recognized but the SONOS app. Not it says it isn’t registered and has “fix it” underneath but when I try to tap it, “fix it” greys out but doesnt do anything. Yes. My WiFi is connected. No it isn’t a new network. YES I have rebooted several times. Turned off my phone. Turned on my phone. Turned off the Sonos. Turned on the Sonos.   SONOS TEAM…. Do better. My husband and I have had our products for over 7 years without issue. WHAT CHANGED? Please undo it. 

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14 hours ago
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julian.niner.eightContributor I
asked in Portable speakers

unable to connect or set up move

I just got my first Sonos device a move 1. Installed the app, created an account and tried to set it up. I got to the point where it says the move is connected by may not appear in the system settings and to turn it off and on by a 5 second press.On my first attempt I used an iPhone 12m and a normal WiFi, the app then told me to log out and have the system owner log in. (I just bought that bloody thing!) This was a total dead end. Tried the same thing again, still no way around the pop up. On my second attempt I set up the iPhone as a WiFi and used my iPad to set it up. Reset the Move and got to the same point. Skipped the pop up telling me to get the system owner by restarting the app :) But the Move still does not show in the settings and I am back to listening to AirPods :PAm air doing something wrong? Or is it for Sonos to fix? Is there an easy work around? To Sonos: As you might tell this is really frustrating first user experience and I am clearly annoyed. You charge extra bucks

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15 hours ago
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alphonse55Contributor I
asked in Portable speakers

Yet another solid orange light defective Roam that won't turn on

Has anyone figured out a way to get these things working or am I just screwed for being a loyal customer and early adopter with a first gen roam thats out of warranty?

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17 hours ago
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JorEl67Contributor I
asked in Portable speakers

Sonos Roam Wireless Charger

My Sonos Roam wireless charger recently stopped charging my Roam. Curious if this would still be under warrenty?

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17 hours ago
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EerholdenContributor I
asked in Portable speakers

Can’t connect new Sonos Roam to app

Hi friends.I’ve got a new sonos roam and want to set up a new system.The app can find the Roam initially, it’s flashing green, but it can’t connect.It tries to connect with the chimes, doesn’t work.  Put the PIN in, that didn’t work either.I’ve reset my phone and also deleted and reinstalled the app a few times, still the same story.I even tried it with the old S1 app, it says it isn’t compatible.Also tried connecting with my iPad, same story there!I would love to get this working!  But I don’t know what else to try.Thanks all :)

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18 hours ago
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Llawson1Contributor I
asked in Portable speakers

traveling with a roam

Is there a way to connect a Roam with a wifi network in a place I am visiting rather than using Bluetooth? It’s difficult to use the phone and play music at the same time if using Bluetooth. 

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19 hours ago
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Loully
asked in Portable speakers

can’t connect my device

I try to connect my Sonos device but keep telling me to tap the local network and I do but it doesn't connect the device 

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Jamie A
22 hours ago
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NorsContributor I
asked in Portable speakers

ipod pairing

How do I pair iPods to system

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1 day ago
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Chadg6Contributor I
asked in Portable speakers

Need help troubleshooting Sonos Move downgrade to S1

I have tried to downgrade my Sonos Move to s1 multiple times.  I follow the instructions on S2 to downgrade a product. The S2 app initially finds the Sonos moves and connects to it and then asks for permission to connect to Sonos moves temporary Wi-Fi network. I provide permission and then I get a notification that the app is unable to find Sonos move and suggest that I connected directly to my router via internet cable and try again (and the Sonos move does not have an Ethernet port). Very frustrating. 

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1 day ago
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BubsyContributor I
asked in Portable speakers

connecting Roam sl

I follow the connection instructions and I keep getting an error message saying the connection failed and to try again later. Any tips?

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1 day ago
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BillsworthContributor I
asked in Portable speakers

adding roam to a group.

All was fine with 16.1 but since 16.2 update, I  can't add my roam to any groups. Keep getting the standard  ‘unable to connect, try again later.' I can play music directly to the roam, just can't group it. Any thoughts?

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1 day ago
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feriwa90Contributor I
asked in Portable speakers

Sonos Roam SL failed to pair/connect with the SONOS apps for the first time

Hi, I am a new SONOS user. I recently have a new Sonos Roam SL, but I am unable to setup the pairing/connection for the first time using the Sonos Apps. The apps failed to connect using bluetooth and it asked to connect over a private WiFi, but the apps again it cannot detect the audio PIN nor the 8-digit PIN I manually inputed. I tried several times with different devices: iPhone, iPad, and Android phone. Is anyone ever experienced the same issues? Thanks!

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1 day ago
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Douglasa20106Contributor I
posted in Portable speakers

Sonos Roam SL/New app issues.....SUCK

I purchased a Roam Sl and had it sent one day air to take on vacation with me leaving tomorrow and have not been able to get it connected to my other Sonos products so I can get the Bluetooth working. I just spent 45 minutes on the phone with Support and was told they will let their engineering team know. Somehow the PIN does not match the product. I have tried reboots, signing out and in, unistalling and reinstalling the app. I am and IT guy and this has to be the worst rollout and lack of QA testing that I have ever seen! Has anyone else been let down like me?? I do believe I will request a refund and my one day air shipping fee for nothing!  

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1 day ago
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seakiwisContributor I
posted in Portable speakers

MY SONOS ROAM IS BLARING WHITE NOISE RIGHT NOW!!!!!

It wont turn off! It wont stop playing the loudest noise ever out of it. I’m going to throw it in the pool and get a refund this is insane. HOW AM I SUPPOSED TO STOP THIS???

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2 days ago
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Christian LabauneContributor I
asked in Portable speakers

ajout Sonos roama mon reseau impossible

J’ai un message indiquant qu’un problème est survenu  lors de l’ajout de mon sonos roam à mon système alors que j’ai déjà des enceintes Mobe connectées. Impossible de résoudre le problème malgré la reconfiguration de la sonos roam. Que faire ? Moderator edit:Google Translate-I have a message indicating that there was a problem adding my sonos roam to my system even though I already have Mobe speakers connected. Unable to resolve the problem despite reconfiguring the Sonos Roam. What to do ?

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2 days ago
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bostonmarkContributor I
asked in Portable speakers

Move will not Register to my account - please help

I have reset the MOVE over 10 times.  I am 2 plus hours trying to reconnect this thing. I have reset my phone, my network, and all my other SONOS products work.   It says the app is updated.   get through the setup process, and the app FAILS activating your sonos move to your system.   NOTE - when I log into SONOS website, I see my move listed.  I see all 7 products.  I am officially lost for options.    The error in the app is “move is not registered” - FIX IT.  I go through the FIX IT process, I hear the chimes, I follow directions, I push the button, more chimes, and then it says “Linking your Sonos Move to you account...”  and then it just spins for a while...and then it says “There was a problem adding your Sonos Move to your system.     Can someone reset my app or delete it from my purchase history??? So I can add new???   No clue.  This sucks.  

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2 days ago
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Miguel 78Contributor I
asked in Portable speakers

mi bocina ya no carga,

necesito una pila nueva para que mi bocina sonos no muera!. :(dónde la puedo conseguir en Monterrey Mx?. 😔AYUDA!!!..  Moderator edit:Google Translate- I need a new battery so my Sonos speaker doesn't die! :(Where can I get it in Monterrey Mx? 😔AID!!!.. 

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M
2 days ago
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