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Ditte
Ditte
started this topic

Tips for common Sonos problems

Running into challenges with your Sonos system?Here you'll find solutions to some of the most common problems. While this is a good place to...
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Kenneth R
Kenneth R
started this topic

How the 'ask a question' forum works

If you have a question and are not sure where to start, ask it here. We'll keep an eye on everything that gets posted here, and once someth...
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583 Topics

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ArboriaSoundContributor I
asked in Ask a question

New SONOS iOS app (May 2024) is TOTAL RUBBISH!!

The New Sonos iOS app is absolutely terrible. If you haven’t upgraded yet please please don’t. There are so many missing features and bugs to boot. It looks like an pre-Alpha version of software rushed to market without being properly tested or checked.PLEASE PLEASE  PLEASE Sonos bring back the S2 app for download on the App Store. If I could downgrade I would do it in a heartbeat. I’m a long time user and fan of Sonos products but frankly this is a big miss a disaster. This new app is almost unusable. This is Sonos’s Windows Vista moment. Please listen to your users Sonos, negative feedback is everywhere now. Please give us back the S2 app whilst this one goes back to the drawing board or perhaps the trash can.  

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15 hours ago
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mkaticaContributor I
asked in Ask a question

Accessing "Sonos Playlists" on new iPhone app

Hi -  WIth the new iPhone app, I can only find “Sonos Favorites”, and not the “Sonos Playlists” that were available in the old iPhone app, or are still available on the desktop MacOS app. How can I access them on the new iPhone app? Thanks.

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15 hours ago
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DhiltabidleContributor I
asked in Ask a question

battery percentage, numerical value

Since the update, the quick glance battery numerical value is gone.  I liked the quick view, now need to dive into submenu.  Like the iPhone, is there a setting to bring back the numerical value on the quick glance view when you initially open the APP.   

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C
16 hours ago
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sid2323Contributor I
posted in Ask a question

New Sonos App KO

Since Sonos App have been updated v80, I can’t use it to manage my Playbar from my Android phone, Oppo Reno2 with Android 11 (colorOS v11.1).The app start, 2 min on the Sonos App. Then an update is required but it can’t be done without information.From an iPhone and the same wifi network the Sonos Playbar is perfectly managed.How can I find a solution please ? 

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16 hours ago
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Pop_OgraphyContributor I
posted in Ask a question

queues

Want to queue albums or tracks, play next or add to end of queue or just play top tracks for an artist... JUST CANT DO ANY OF ITAlso with volume please bring back digits as well as slider, lots of us have a sweet spot depending on what we're doing while listening. Did none of this come up with beta testing. Major fail SonoS!

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Ken_Griffiths
16 hours ago
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IplaynerContributor I
asked in Ask a question

playlist editing

Is there a way to edit my current playlist? More specifically, I am trying to change the order of songs, or delete individual songs. That used to be possible on the prior App version but has disappeared in the new one. 

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I
17 hours ago
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Iv22Contributor I
asked in Ask a question

Shuffle All Songs

What happened to Shuffle All Songs in Apple Music?  Why are the most basic features of being able to play music on my system being taken away?  The user experience for this platform is becoming worse and worse.

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I
17 hours ago
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AffinityContributor I
asked in Ask a question

new app update keeps loosing system connection and access to my services

After the update the app require reauthorisation of my services almost every day. It also can't remember my login and I have to relogin all the time. Whatever you did with the app, please fix it quickly - I'm starting to consider other options as sonos is almost unusable now. Takes me 10-15 min every day to log in and reauthorise my services everyday before the system works. Do any of you have a work around that will keep me from the hassle of all these logins and reauthorisations?

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17 hours ago
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CecceContributor I
asked in Ask a question

New Sonos App

Non mi riconosce più i miei dispositivi che precedentemente utilizzavo dall'app senza problemi.The new app do not reconize my devices. With the previous version of the app everything was working well.I cannot use the app functionality

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C
18 hours ago
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Sandra38Contributor I
posted in Ask a question

connexion wifi

Bonjourmon tableau ne trouve pas la wifi je ne peux l utiliser qu avec le câble ethernet 

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S
18 hours ago
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MusicaleriousContributor I
asked in Ask a question

SONOS WHEN ARE YOU ROLLING BACK THE APP???

It’s been a week since you pushed out one of the worst app updates in history. You flat out broke a lot of peoples systems and even if you are among the lucky ones who got it working you got performance problems and a massive loss of features. Roll it back, NOW.

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G
18 hours ago
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ttmatt15790Contributor I
asked in Ask a question

New Sonos App

Does anyone know when this terrible new app will be fixed or updated?

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C
18 hours ago
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OlegOsnaContributor I
asked in Ask a question

Delay w/ Play 1 using the app

Hi all,I am having trouble w/ my Play 1 speakers since some months. The problem existed before the major GUI Update which was released just recently and is still existing.I have a simple configuration w/ Playbase and 2x Play 1 in 3 different rooms. The Playbase is connected via Cable to the router and the Play 1 are connected to the Sonos Network (separate WiFi) as far as I remember. I attached the current Network Matrix. This configuration is quite old and worked well for years.Current Problem:At some point esp. the Play 1 “Küche” started to have big delays when using the Sonos App via Iphone and apparently also via the Android phone of my wife. So basic stuff like changing volume or Play / Pause often needs several seconds after hitting the button and sometimes does not work at all. The other Play 1 “Kinderzimmer” apparently works better, also has some delays aswell. The Playbase works w/o problems.Any idea on the origin of the problem? As mentioned I have this configuration for year

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O
18 hours ago
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DaniusContributor I
asked in Ask a question

Adding device and forced to update device (Sonos One). This update never finish. Please help

Adding device and forced to update device (Sonos One).  This update never finish and thus unable to add the device.  I Need help please.

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D
18 hours ago
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LeefcTrending Lyricist I
asked in Ask a question

How to Rollback to S2?

Please provide a rollback option to S2. The new app was advertised as a feature upgrade.  No mention of feature losses.  We got feature losses and no warning.  No informed choice to delay the “upgrade.” I cannot add a single song to the queue.  Basic queue management a critical feature that somehow didn’t make it into your MVP. Now you expect your user base to wait months to return to feature parity.  Months.   Do you realize how ridiculous this is from a user perspective? 

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Barmee
18 hours ago
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Thechamp100Contributor I
asked in Ask a question

Sonos App iOS can't add songs to playlists - Tidal

Hi,I am using the new Sonos app on iOS and there seems to be no way to add songs to Sonos or Tidal playlists from the app. Is this really true or am I missing something? Is it up to the music services to do something?  If true, this is HIGHLY disappointing as it was the primary way to build playlists between using the Sonos app and Tidal playlists - which I also use the latter outside the home. Please fix!

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A
18 hours ago
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Jamey_HContributor I
asked in Ask a question

Volume control needs numbers in new app

How can I add numbers to the volume control in the new Sonos app?  The old app had them and they were very useful.

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18 hours ago
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Dean SContributor II
asked in Ask a question

Win10 Sonos App Won't Connect After Force Upgrade of Sonos (5/2024)

Win10 Sonos App Won't Connect After Force Upgrade of Sonos (5/2024) Hello. I came home after being away for a week and the Win10 Sonos Controller ‘sees the system’ but won’t connect. Happily, I can still control the speakers w/ my phone (IOS). The help desk (after being in queue starting at #52! had be install a new version of the controller (done) and it has the same issue. BTW there was no prompt for updating. Just an unfriendly surprise. Now, the (L1) support is guessing, etc. Any help/ideas appreciate. Music and network are fine. But Win10 app doesn’t see the system. BTW, the system apparently had new firmware pushed to it (to the speakers) while I was away. From: is 78.1-51030 to: 79.0-52294  VPN off. Avast and McAfee (and everything else) had no updates during the last week. 

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D
18 hours ago
D
Dean SContributor II
asked in Ask a question

Win10 Won't Connect After Force Upgrade of Win (5/2024)

Win10 Sonos App Won't Connect After Force Upgrade of Sonos (5/2024) Hello. I came home after being away for a week and the Win10 Sonos Controller ‘sees the system’ but won’t connect. Happily, I can still control the speakers w/ my phone (IOS). The help desk (after being in queue starting at #52! had be install a new version of the controller (done) and it has the same issue. BTW there was no prompt for updating. Just an unfriendly surprise. Now, the (L1) support is guessing, etc. Any help/ideas appreciate. Music and network are fine. But Win10 app doesn’t see the system. BTW, the system apparently had new firmware pushed to it (to the speakers) while I was away. From: is 78.1-51030 to: 79.0-52294  VPN off. Avast and McAfee (and everything else) had no updates during the last week.   

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D
18 hours ago
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vataykContributor I
asked in Ask a question

Group Rooms/Speakers

Since the new update installed i cant group all Rooms and speakers like before. My Sonos Roam cant be connected with other Speakers. Always the note that a Connection is not possible and should try later. But i can Play music on the Roam without Problems (alone). the Rest of the system/speakers is possible to group but not with the Roam.  

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V
19 hours ago
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OCCProfContributor I
asked in Ask a question

Need HELP with New Sonos App on Android Phones

I could use your help!Until a couple of weeks ago, my wife’s and my Android phones worked well with Sonos. Then Sonos “upgraded” to the new app and our phone can’t connect with our system. For 2 weeks, I’ve tried everything to get it working: uninstalled/reinstalled app, restarted phones, signed out/signed in again on Sonos, and individually added each speaker to the app on each phone through the app. I thought I solved my problem with the last attempt until I closed the app. Next day, the app found no components and I was back to nothing! I even has several contacts with Sonos customer support and got to a “Level 2” Customer Experience person who replied to my email, “...there is nothing else that can be done to use the S2 app on mobile devices.” Can you please help?Thanks in advance.

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O
19 hours ago
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Psychedelic 81Contributor I
asked in Ask a question

cant remove/unpair era 300's

Since the new app has been out i haven't been able to unpair my era 300's from the arc and sub 🙄Anyone else having this issue? The new app has been a absolute headache for me, cant unpair anything, im actually worried if they did unpair, they wouldnt reconnect to the arc and sub, cant add songs to my sonos playlists anymore, they can only be added to your sonos favourites, my app constantly crashes and on the odd occasion i lose some of my speakers, they just stop playing and vanish from the app for 3-5 mins then reappear!I hope these issues get sorted pretty quickly, its already been a few weeks since the new app launched and its been a huge disappointment in my opinion, i so wish there was a way of going back to the previous app like ive seen hundreds of others asking to do, surely its possible to do this for the ppl experiencing great difficultys with the new 1 sonos?

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P
19 hours ago
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SaraCGTrending Lyricist I
asked in Ask a question

CBC Radio & Music no longer working after Sonos app after update

 I have CBC Radio & Music in my connected services on the Sonos app. After the app update yesterday it stopped working.I’ve uninstalled this in my connected services and re-installed it, but that did nothing. I checked another radio station (NRK) and that seems to be working fine.   This is what the app shows when I select my CBC station to play. After selecting “Play” it just spins.  

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J
19 hours ago
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Nigel_14Contributor II
asked in Ask a question

Access to Music Library Listings by A-Z

Who else has noticed the loss of the A-Z column on the right when browsing music library songs, albums, etc? I have thousands of songs stored on a Synology NAS and now the new app simply shows them alphabetically with no easy way to jump to any beginning with “N” for example? Finally where have our Playlists gone! All I can see are my Apple Music ones but not the ones I created from my music library   I am very disappointed with the new app and have complained to Patrick their CEO twice now      

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F
19 hours ago
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TheMusicContributor II
asked in Ask a question

Sonos Leadership Response to app 80?

When will Sonos leadership address users, investors and media concerns about the new 80 app? How long does the world have to wait to hear what happened and what you all plan to do and when?

3
R
21 hours ago
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