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Ditte
Ditte
started this topic

Tips for common Sonos problems

Running into challenges with your Sonos system?Here you'll find solutions to some of the most common problems. While this is a good place to...
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Kenneth R
Kenneth R
started this topic

How the 'ask a question' forum works

If you have a question and are not sure where to start, ask it here. We'll keep an eye on everything that gets posted here, and once someth...
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569 Topics

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heavywaterContributor I
asked in Ask a question

Whole system disconnected after app update, can't reconnect

Hi all, my Android app updated to a new version yesterday and I’ve had a bit of an ordeal… System is Arc/Sub/2xOne SL.After updating I lost the ability to stream music to the speakers. In the new version of the app it showed my Arc as the only product in the system, but I couldn’t do anything with it. It knew the sub and rear speakers were there because there was an option to remove them from the system, but they weren’t visible and pressing to remove them just crashed the app every time with a single tap.I assumed it was something gone slightly wrong during the app update, so I uninstalled and reinstalled the app. This was a mistake.Now I’m stuck on the app welcome screen, unable to even get into any settings or details because I apparently have no existing system, and there are no speakers or components available. Power cycling does nothing, pressing join button does nothing.I’m stuck on the welcome screen watching a guy make a matcha latte over and over like a fever dream. I decide

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1 day ago
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Angy72Contributor I
asked in Ask a question

playlist sonos

La nuova versione dell app fa schifo, funziona tutto peggio sia con Android che con iOS. Non si trovano più le playlist, , e’ tutto più difficile se non risolvete in tempi brevi vendo il sistema

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1 day ago
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Redsocks187Contributor I
asked in Ask a question

Update, für mich ein großes Drama

Ich kann mich nach dem Update nicht mal mehr in der App anmelden... JA, Sonos app schon mehrfach  neu installiert.. Handy Betriebssystem aktuell, da muss man auch nichts auf andere schieben denn Sonos hat hier großen Mist gemacht, ich werde definitiv  auf einen anderen Anbieter umstellen. Das hier tue ich mir nicht mehr an. Um Sonos nutzen zu können   muss man wohl eher IT Spezialist sein so um die 20, dann sucht euch erst selbst mal fähige Mitarbeiter.  Ehrlich ....? ich bereue den Kauf

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kamranwalikhanContributor I
asked in Ask a question

Integrating Tribal Teachings into Sonos: A Cultural Exploration

Hello Sonos Community! 🌟Recently, I stumbled upon Tribal Teachings, a captivating platform that celebrates the music and cultural heritage of various tribes. As a Sonos enthusiast, I’m eager to explore how we can incorporate this rich content into our Sonos experience.here is my some questions:How can we seamlessly integrate tribal music from platforms like Tribal Teachings into our Sonos playlists? Are there specific Sonos products designed for diverse cultural music appreciation? Share your tips and tricks for enhancing global music discovery through Sonos. Let’s celebrate the intersection of music, culture, and community! 🌎🎶

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1 day ago
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bluesmanAvid Contributor I
asked in Ask a question

Era 100 voice control

Have just set up our pair of Era 100 in stereo, absolutely love them, only issue is the mic. They are at other side of the lounge and giving voice commands while they are playing music involves SHOUTING commands. We had this issue with the previous pair of One and One SL and in the end we used an echo dot next to were we sit. We have a spare echo dot but for the life of me I can't remember how to set it up, any help or advice would be appreciated.

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SmileJRContributor I
asked in Ask a question

new app has caused far to many problems

To Sonos, if this is how you treat loyalty and honesty ?you should be ashamed, people have been honest about the new app and it’s many failures, the replies i have received are quite frankly nothing short of pathetic.you do know about all the problems, you tried to deviate from the truth.simply you have let us down, but let yourself down even more, think again about what you do and say ( please )

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BMS01Contributor I
asked in Ask a question

grouping

Having issues grouping speakers since the upgrade.  Get a “unable to connect please try later” message.just wondering if this is part of new update and a bug as this is happening on an old playbar?   (But it is sometimes happening on a couple of moves too)

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1 day ago
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ForrestChromatic Producer I
posted in Ask a question

Heads-up: New Sono iOS app is missing URLs feature from "TuneIn" (on MacOS)

Just a heads-up to those who may be upgrading to the new iOS app, there is an issue where the URLs we have put in via “TuneIn” on the older MacOS controller are not being propagated to the iOS app.   I talked with support, they are aware of it and will be fixing it in the near future.I presume they will make sure that is not an issue prior to releasing the update to MacOS.In the new iOS app, “TuneIn” appears to be a paid service now.  So I’m not sure how they’re going to mix all of this up.    In my case, I subscribe to another service (for years) that uses URLs to play their mixes and I really use a lot of their stuff, so I am anxious to have this fixed up. 

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Nathan75Contributor I
asked in Ask a question

Trueplay error with era 300 since app update

Hi All,The new app from release, through to version 80.00.08 hasn’t been able to run Trueplay completely.  If I disconnect my Era surround and run Trueplay against my Arc and Sub it works fine.  Add the era’s and it fails each time.Arc is wired, sub and era’s are wireless.  Everything worked fine before updating to the latest app.Error msg: Run Trueplay; rotate phone listen to noises; move to next stage, walking around the room; at the end of this stage the yellow circle spins, reaches the top and does nothing.  Only option is to cancel.Has anyone experienced something similar?To add: Phone is iOS 14 Pro max, running iOS 17.5.I reached out to Technical support team on 8th May who were brilliant at diagnosing the problem but did not have a resolution.  

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User813872Contributor I
asked in Ask a question

New update on Android

App randomly tells me no products are connected, makes it's own decisions when to increase or decrease volume, and at the moment tells me Abba is playing although I know 100% it's Black Sabbath!How can I go back to the previous version.?Not running a large or confusing system - 4x1's, 1x3, 1xconnect. 

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1 day ago
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NaekyrEnthusiast II
asked in Ask a question

Balance not working with stereo audio on Arc

I've got my system up to date and using the newest iPhone app and I have an Arc soundbar.The problem I have is that the balance slider on the app doesn't do anything; when I'm listening to stereo audio it doesn't matter which way I move the slide it doesn't change the audio output at all i I need the balance to work because the left side of my Arc is very close to a wall and the right is far; even after Trueplay tuning, the audio sounds about 30% to 40% louder on the left than right and I can't fix it because the balance feature in the app doesn't work please help 

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1 day ago
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råffeContributor I
asked in Ask a question

sonossystemet

Elendig navigering etter oppdatering i mai. Faller ut, stopper opp, må resette ev resette slette app sette opp på nytt

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1 day ago
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Davey8272Contributor I
asked in Ask a question

new sleep timer location in app

Following the recent update to the app, I can't find the sleep timer.Any help would be much appreciated.Thanks

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1 day ago
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ChandersContributor I
asked in Ask a question

Can no longer “add sub”

Just documenting a (to me) new problem with the Sonos app (the old one) that I haven’t seen mentioned yet on this forum. I’d blocked app updates and had been using the old app for as long as I could and today I lost the ability to move my sub from one “room” (my TV / beam / surrounds) to another (my play 5 / turntable). The sub is on and plays - you just can’t move it to a new location. (I have one sub which I use to play vinyl with a play 5 and then when I watch tv / stream [in the same physical room] I move it to the new Sonos room]I’ve tried searching this forum and I’ve a seen a bunch of different variations in this question but I can’t tell which one is actually my problem but more importantly what the answer might be.  I’m wondering if any folks have this problem as well, and if anyone has it who is using the new app. I’m trying to figure out if I need to bite the bullet and just update the app to make the problem go away, or if it is another issue. 

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BoredTrevorContributor I
asked in Ask a question

Sonos Beam Optical output no longer working

I’ve had a Sonos Beam for several years, hooked up to a system to allow me to play output from my computer. This required a bit of tinkering to get right! I had to:Buy a device that converts USB → SPDIF Get a SPDIF → HDMI converter Connect all that up so that I had USB → SPDIF → HDMI → HDMI into the BeamSince getting that sorted it has worked great! Until yesterday, when suddenly I could no longer get any audio through this setup :(. In all other respects the Beam works fine - I can connect to it through the app and play audio that way, and it correctly makes noises when I press the buttons.Things I’ve tried to fix the problem:Unplug and replug all of the various connections Reboot computer Reboot Beam Fiddle around with the audio output settings from my computer (as far as I can tell they are all fine) Rotate the HDMI-HDMI cableI’m pretty sure that everything is fine as far as the USB->SPDIF converter, because you don’t have an optical cable plugged in you can see the red light tha

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FleabagsContributor I
asked in Ask a question

Logging in to the app

Hi,Everytime I try to log in to the app I get the message “Sign in as the system owner” The system owner must be logged in. Please log out and have the owner log in.!! First off it says a update is required.I am the system owner……Have tried logging in/out on the web site but still the same. Have deleted and reinstalled the app

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johnnweissContributor I
asked in Ask a question

Android phone app

The new Android app was uploaded to my Pixel Pro 7 phone last night. While I can see the Sonos playlists I had previously created they are all faded out, I no longer see a list of the songs on the playlist.  If I click the three lines, I’m given a page that has nothing on it but “Replace Queue”.  When I click that, music starts playing from top of list. What does Replace Queue do? Can I control daily updates from phone app or just the PC (Dell PC). The music I listen to is on two separate drives on my PC.  The phone app lets me see the music under artist, album, or song choices but can’t scroll through 9K songs using a scroll bar on the right side as that no longer exists.  Can use finger to scroll.  Has anyone at Sonos tried doing that - it is unacceptable. Can’t add songs to Sonos playlists from phone app. Is there a problem with the phone app having a new icon but the PC hasn’t changed - does that mean something has not been updated. Diagnostic ************Moderator Note: Recorded a

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MechST95
1 day ago
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SchlagdogContributor I
posted in Ask a question

Sob wont connect.

I know this garbage app has ruined everyone’s system. Anyone know how to get a sub to reconnect to their system.  I’ve spent 3 ½ hours on it. This app needs to be in the trash and the old app put back on the App Store. Knowing Sonos it will be years till it’s fixed. 

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BittAvid Contributor I
asked in Ask a question

Apple Time Capsule and Sonos

Will  Apple Time Capsule Still work with Sonos as a Network Attached Storage for music?

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1 day ago
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konagalContributor I
asked in Ask a question

Change volume of all speakers at once with one slider.

Since the change in the Sonos app I have to use one volume slider for EACH speaker. How do I change it so I can use ONE volume slider for all speakers at once. I use the app on an iPhone for this.

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1 day ago
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RobbertMContributor I
asked in Ask a question

I can not connect to my music library on Mac. Access is denied

Hello, Today may 14, the systeem checked for updates, so I did.And my music library disappeared. All settings are ok, file sharing is on, password is ok, but Sonos keeps saying acces is denied. Check the username and password. Yesterday I noticed the android app was updated too, and music library was not an option anymore.So what is going on and how can it be solved?

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Tall GuyContributor I
asked in Ask a question

New Sonos App - Timer vanished?

Hi, just installed the new Sonos App. I do not find the Timer (Counrdown to Zero) any more. Loved this function to play my favourite playlist for 15 or 30 minutes when going to bed.Does anybody have an idea where to find the timer? Or is it gone?

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Hendo0000Contributor I
asked in Ask a question

New App wont connect to my existing system. Old App works fine.

I have downloaded the new app to my iPhone and one iPad and these devices are no longer able to connect to my Sonos system. Whereas I’ve kept the old Sonos app on another iPad and am still able to connect fine. i have contacted Sonos who were unable to fix my issue. Is this unique to me or is anyone else experiencing the same?

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DArmstrongContributor I
asked in Ask a question

Where Are My Playlists?

How do I access my playlists? 

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1 day ago
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Larry SContributor I
asked in Ask a question

loss of song info from albums in music library since update

Since the Sonos update my songs on each of my albums in my music library are no longer listed. Also, in the previous version when an album started playing those songs were immediately put into the queue and at the end of the album you could delete the queue. This function no longer seems to exist. How do I get a list of all the songs on the album when I play that album and how do I automatically have the songs appear in the queue so I can delete them at the end of listening to that album . 

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1 day ago
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