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Ditte
Ditte
started this topic

Tips for common Sonos problems

Running into challenges with your Sonos system?Here you'll find solutions to some of the most common problems. While this is a good place to...
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Kenneth R
Kenneth R
started this topic

How the 'ask a question' forum works

If you have a question and are not sure where to start, ask it here. We'll keep an eye on everything that gets posted here, and once someth...
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568 Topics

Bazil
BazilContributor I
asked in Ask a question

please help…

How do I get the new Sonos app to play my iTunes songs on shuffle, I can only play 1 song at a time but I really want it to shuffle all my songs ?

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Bazil
2 days ago
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stefanksContributor II
posted in Ask a question

New Sonos app - a downgrade rather than upgrade

From 4 to 2 stars. The new version is just not complete. A lot of functions is no longer available, 50% of the times it won't turn up or down for a group volume, but just one room. Very slow to connect other rooms, and extremely slow to change songs. Slow to connect to other rooms, and I could go on with mistakes.  All in all it is a downgrade rather than a update. Why would sonos be this clumsy and release this app? 

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2 days ago
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AntoinedelilleContributor I
asked in Ask a question

alarm

C dommage… les détails ! Comme les alarmes même sur ma chaîne de 1993 j’ai un timer 

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A
2 days ago
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James TrueloveEnthusiast I
posted in Ask a question

Music Library: New App Issues

Over night my library dissapeared .  Was listening to music at 2 am, this morning its gone,  and thats with the old, desktop software. Cant help be feel we are being attacked by the russians….

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K
2 days ago
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jonny31415926Contributor I
asked in Ask a question

How can I play audio files that I "bounce" from Logic Pro on Sonos through Spotify?

I have some audio tracks that I made for a project I’m working on and I want to hear them on my Sonos system. I know that the tracks are fine because I can put them in “Local Files” on Spotify on my iPhone and then play them in my car. But no matter how I export the audio files, the Spotify speaker icon shows my Sonos speakers grayed out with the message “Can’t play this track”. It would be extremely helpful if it actually explained *why* it can’t play the track, but it doesn’t do that. So, what does this message mean and how can I bounce my tracks from Logic Pro so that they will play on my Sonos system? Thanks!Best,Jon

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J
2 days ago
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Volkswag63Contributor I
asked in Ask a question

App update

This app is complete trash. I can't play anything. When it finally decides to play a song, I can't change it, or turn down the volume or change rooms. GARBAGE. I have 5 unusable speakers now. WTF!? I bought my first speaker in 2014 and have been using it nearly everyday since. This app is UNUSABLE! I can ant listen to music. 

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V
2 days ago
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DaytonKiwiContributor II
posted in Ask a question

The New App, a couple of weeks, and great disappointment!!

I sure hope that Sonos reads these threads!!So yes, this looks to be another thread about the new app and how terrible it is!!!Where dose Sonos get their software department from? are the from a yet mostly unknown culture that doesn't think like the rest of us??Are the Aliens from another planet? or a group of Bonobo chimps from the local zoo moonlighting on the side.Whomever they are using, they need to have a sit-down discussion with them.I'm no power user of the app by any stretch of the imagination and yet even I suffer mild PTSD from trying to use it!No1 gripe, Why can I not just add 1 folder of music from my library to the music que and have Sonos just play that???? Sometimes you just want to fire up a Led Zeppelin session and blot the rest of the world out for a few hours, but no i have to mess around with an app for 20 mins making a “Playlist” before I can do that!!!Yes, Im old and a little crusty but I have money and have spent it on Sonos speakers throughout my house and I ju

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F
2 days ago
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TarHeelsTrending Lyricist I
asked in Ask a question

Android SONOS app

Whenever I close the SONOS app on my android phone, I cannot get the app to open properly the next time I want to use it.  I keep getting the message “you need to update the app to use it properly.”  This is a massive pain in the ass and I was told today by the SONOS technical rep that this is a system wide issue and it will be resolved “as quickly as possible.”Is anyone else having this issue.  And did anyone just hear me scream “SONOS SUCKS?” 

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2 days ago
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Sachi78Contributor I
asked in Ask a question

unable to use app

Please help,I have recently had new broadband fitted and I cannot use the Sonos app. It’s stating the owner needs to sign in however I am the owner.

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A
2 days ago
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cpalmer74Renowned Enthusiast II
posted in Ask a question

future direction for how we use sonos products

Found this today and it actually looks reasonable from Sonos’s perspective…and from the perspective of sonos needing long-term, sustainable, service revenue from us.  again, this is not my opinion  “After having played around with play.sonos.comTried it on , macos ubuntu iOS, on iPad, 17.4.1, 15.8.2 - via safari/firefox -  functional iPad 12.5.7 - via safari/firefox loads, not functional I am left with the impression that going forward; the new app has the same functionality as play.sonos.com  the app is effectively a wrapper, for the web service (API) the app is therefore limited by the lack of functionality currently available in the new web service (API) We as users are being separated from our Sonos devices currently we connect to the Sonos device directly on our local LAN - via the app, the player/device has it’s own operating system - you can also access it either via it’s own http server or as a DLNA/UPnP media device. You can access your device on port 1400 (

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J
2 days ago
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atchooooContributor I
asked in Ask a question

Should I throw my 15 Sonos speakers in the trash now?

I can’t believe this app “upgrade”. In fact, it’s a downgrade, and it’s full of bugs and renders speakers unusable multiple times. I was a huge Sonos fan, I bought the SONO stock and still own a lot. I have more than 15 speakers in 3 locations. I thought Apple did not have any chance with the Homepod, but now it seems Sonos shot itself in the foot. What is great hardware worth if you can’t use it?   Do the devs or managers at Sonos use their own speakers?   It’s a nightmare, it’s not just a question of adding songs to the queue. It’s the whole experience that is trash, full of bugs, errors saying it can’t connect to speakers and more. 😭 So sorry for SONOS, I used to love the company so much!

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A
2 days ago
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jwbakerContributor II
asked in Ask a question

Exactly how deep should my Sonos be buried in the yard after the new update?

I started my local public radio station, as I do every afternoon, and my Sonos played a Sonos advertisement for 30 seconds instead. That is an unacceptable behavior, so I threw the Sonos out of the kitchen window. It is now lying in the garden, and it will not be invited back in. My question (I searched and as far as I can tell it has gone unanswered on this forum) is what is the minimum safe depth at which I will never see it again?

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J
2 days ago
C
cpalmer74Renowned Enthusiast II
asked in Ask a question

Intereted in class action against sonos?

Insofar as ways to move forward, might we be able to get a little team of lawyers together to pressure the board to respond to our concerns?  

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F
2 days ago
M
MbirdContributor I
asked in Ask a question

turn off auto updates

I have turned off auto updates and reinstalled the old version of the sonos app, the one that actually functions. I have done this 3 days in a row now, but somehow sonos is still updating to that dysfunctional new update. Why is disabling auto update not working?

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M
2 days ago
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ingiesrContributor I
asked in Ask a question

Can no longer find an Equalizer for either of my Beams. Just get a Black screen with Sonos in the middle. Then nothing else.

How can I get back the Sonos App that allows me to Control the Beam attached to my 2 TCL TVs

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I
2 days ago
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srehsiaContributor I
asked in Ask a question

Sonos five and move won't register

I’ve been dealing with this most of the day.I made the mistake of updating my sonos app.Now it won’t recognize my speakers - I’m trying to install my move and five.I’ve factory reset them and added them back again to the app.Now it says they’re not registered. I click on register and the “fix it” button does nothing.I’ve reset the app, re-installed the app, logged out and logged back in - none of those have made a difference.This is extremely frustrating. Things were working just fine and with the new update, it’s all messed up.I’ve been on hold with support for 45 minutes so far.Is there a fix to this? EDIT: my other speakers (beam and amp) are working fine so it’s not a wifi issue.

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2 days ago
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Matt100000Contributor I
asked in Ask a question

music service

Sonos is terrible.  After 5 years it couldn't find my speaker, now I can't connect youtube music.  It just says no content.  Cust setv hold time has been over an hour all day.  

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M
2 days ago
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wlm50Trending Lyricist I
asked in Ask a question

Lost TV and Music Library as Sources

With the new app update, I can no longer access my TV or Music Library. A few days ago, when the new app was made live, it was terrible, but at least I could get sound on my TV and access my exiting music library (although I couldn't add to it or search content). But today, my TV and my Music Library sources are no longer available. If I can't connect to my TV surround system, I have no volume on my TV. What is going on? This is getting worse and worse. I tried the chat, and it said no one was available and I should call. I called, and I was told there is an estimated 80 minute wait. What is going on? How do I get my functionality back?

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2 days ago
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MartinPercivalContributor I
posted in Ask a question

S1 support for NAS connections

Does anyone know if S1 has also dropped the use of SMBv1 in the latest up(down)grade?Obviously we were all told that old devices couldn’t go up to SMBv2 in the old switch to the S2 system and so my Music Library dropped to SMBv1 to match. If the new upgrade has removed SMBv1 from everything, what else do the old S1 systems support that could find shared music? Not really interested in handing my details (and money) to Plex just for this functionality.

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M
2 days ago
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AudiophoneTrending Lyricist I
asked in Ask a question

revert to previous app

Hi, new sonos app was just installed on my android. It is a mess, half of the services won't work, can't find the other half. Design is chaotic. Had my favourite radio stations on top, now they are mixed and hidden somewhere. How do i revert to the old version?

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R
2 days ago
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Popeye1234Contributor II
asked in Ask a question

new update

Hi everyone i have updated to the latest version 80.0 I'm android user but the app remained the same after updated and I'm still on 16.1? How can i get the new redesigned app. Thank you

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2 days ago
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Francis KimContributor I
asked in Ask a question

New-to-me Sub Gen3 will not finish first update post-factory reset

I have a sub I got second hand. I'm able to start the process of adding it to my system, but before I can add it, the app insists on updating the device. Every single attempt at updating the device has failed. I get no error codes to work with, and the device is just flashing red.So far I've tried: Updating my system as a whole Reinstalling the app Restarting the device and my router. Plugging in the sub with an ethernet cable (both before the update and mid update) Splitting my network into separate SSIDs for 2.4Ghz and 5Ghz Assigning a static IP to the sub I've been on the phone multiple times now with Sonos support and still have not found a solution. They've transferred me up to level 2 support but they have no openings in the next few months for a call.Has any one on here run into a similar issue?Does anyone have any other ideas for things I could try?

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2 days ago
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slipcueContributor II
asked in Ask a question

Era 100 speaker -Mind of its own?

Veteran Sonos owner who just received an Era 100 as a gift - this is my 5th speaker.  Set it up at my office (replacing the Roam I was using) - all good.  But twice today, the speaker has acted on its own, nothing to do with my app (and the voice control/mic is off) - a random beep or two and music stops and starts or, just now, started on its own after I had stopped listening (and stopped the stream on my Sonos app).I’m sure this is something obvious, but…..help? 

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2 days ago
D
DMath16Contributor I
asked in Ask a question

New app update / Amazon muisc issues

I ran the new app update on my iPhone and now my favorite Amazon playlist will only load in 100 songs. I still have the old app on my iPad and all my songs play with no issue. How can I make all my Amazon songs play in the new app? 

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D
2 days ago
D
DraziwContributor I
asked in Ask a question

I am having trouble setting up my new sonos ray sound bar

I am having trouble setting up my new sonos sound bar

1
jgatie
2 days ago
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