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Ditte
Ditte
started this topic

Tips for common Sonos problems

Running into challenges with your Sonos system?Here you'll find solutions to some of the most common problems. While this is a good place to...
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Kenneth R
Kenneth R
started this topic

How the 'ask a question' forum works

If you have a question and are not sure where to start, ask it here. We'll keep an eye on everything that gets posted here, and once someth...
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570 Topics

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MansoContributor I
asked in Ask a question

Add products…argh

Dear Sonos,I’ve been a customer for 13 years with multiple devices…Sonos Play 5 Gen 1, Play 3, One, Symfonisk etcGot annoyed a few years ago when you dropped support for some of my devices with the new app forcing me to upgrade. But, being a tech guy myself I could kind of understand that you needed to move on. Supporting 10 year old HW is hard. A few years have passed and I decided to refresh and use the upgrade discount. I bought two Era-300 to replace the devices from 2011. Trying to set this up has been an utter nightmare. It is absolutely unacceptable for products in this price range. I’ve spent a total of 7 hours and I’m still stuck. I have one Sonos One and one Symfonisk and two new Era-300. My wifi network is in mint condition, 250 mbit internet. I’ve never experienced a blip in connectivity on any device, ever. Beautiful unboxing experience and devices 👌👍 I created a new system for the first Era-300. Experience was shakey as hell. I got errors, try again, resets, try again. 

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2 days ago
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LDM75Contributor I
asked in Ask a question

New Somos App Bugs Galore

I updated the Sonos App last week and even after the update they made I can’t get any of my speakers recognised or setup. the App seems to be absolutely useless.i have a Sonos Playbar, three Sonos 3, five Sonos 1 and a Sonos Boost. i have factory reset them all and tried to setup the network again starting with the Boost and although the Boost and Playbar seem to setup, they are not visible on the network at all and haven’t been able to get may of the other speakers set up.it was all working perfectly fine before the new updated app. Is anyone else having similar issues. It looks to me as if the App has so many bugs in it that it is not fit for purpose and now my speakers are useless!any advice is appreciated  

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2 days ago
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ggodecContributor I
asked in Ask a question

How to Roll Back from 80 to 16.1

Please provide a way to go back to the old version ASAP. I use Sonos almost exclusively for my local library as it seems many people do and you have again (think bricking...) completely misunderstood your owners and people that have supported and invested in your products for decades. Congratulations on creating another media disaster for the company. I am sure the new app is trending on all platforms with angry users and people looking for alternate products. PLEASE LET US GO BACK to the old version until you sort this out.   

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2 days ago
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ballweinContributor I
asked in Ask a question

products disppeared from app

Our Sonos products are connected and work through the tv, but we can’t see them in the app. 

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2 days ago
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Dj4896Contributor I
asked in Ask a question

new sonos app perfomance

Omg sonos what have you done.???? The best product set in my house ( I have a lot of Sonos devices) is now ruined. I won’t add to the list of features missing that has been raised elsewhere.my issue is with performance. There is now huge lag when grouping rooms and changing volume. Multi room no longer seems to group on the app. So I have to keep selecting the same rooms if I want to skip track and change volume across rooms.how can you not have a release testing process?  sonos equipment is NOT CHEAP. If you do have a software testing process how can you release something that makes and existing app MUCH WORSE.please role back to the previous app

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2 days ago
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LucbriContributor I
posted in Ask a question

radio france

Impossible d'écouter radio france avec la nouvelle application Sonos sur un Sonos one, me redemande sans cesse de me déconnecter et de me connecter,  quelqu'un(e) sait il(elle) faire?Merci

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2 days ago
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Fiorentino18Contributor I
asked in Ask a question

impossible d'écouter la première (RTBF)

J'ai un sonos Era 300.Impossible d'écouter " la première" radio de la RTBF. Message me disant qu'une erreur s'est produite. Moderator Note: Added translation by Google Translate- I have a Sonos Era 300.Impossible to listen to “the first” RTBF radio station.Message telling me an error has occurred.

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2 days ago
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PaulchefbaileyContributor I
posted in Ask a question

Roam sl

Since I updated the app at the weekend my Sonos roam SL will not connect to my account. Switched off and on WiFi, factory reset have been tried. It gets discovered, links but when it gets to adding I getThere was a problem linking your Sonos Roam SL to your account.!Try again can anyone help? 

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2 days ago
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Anonymous Coward
asked in Ask a question

Feature Request: Enable 2FA for authenticator app when using any public facing Sonos website

With the introduction of the unwanted play.sonos.com which allows Public-facing access to your Sonos system, an attack vector has been introduced towards IoT Sonos products.As a minimum, 2 Factor authentication should be introduced to allow users greater security over access to any Sonos websites, but in particular to play.sonos.com.Another enhancement would be the option to turn off access via play.sonos.com to your Sonos system by implementing a switch in your Sonos profile (not in the app, because I am not upgrading to version 80 just to turn play.sonos.com off!)

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2 days ago
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Montone13Contributor I
posted in Ask a question

May 2024 Update

Dear Sonos, Please revert back to the previous OS. This update is shocking and not an improvement at all! The functionality of the app has gone and my favourite function, the alarms, are gone! This is extremely frustrating as I have alarms set for every day and currently they are still coming on and I can’t change them without unplugging my speakers! What a joke. You have not only made the app difficult to use, when there was nothing wrong with the previous version, but you’ve also managed to not allow your customers to decide whether or not they want to switch to the new OS or keep the classic OS. This should be an option, without question!  Please bring back the option to revert back to the original OS immediately! Thanks

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2 days ago
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NYTO49Contributor I
asked in Ask a question

Pourquoi ma one SL ne parvient pas à joindre le reseau local temporaire ?

J’essai en vain d’ajouter mon one SL à mon système existant. Mon système est déjà composé d’un sonos arc, un sub et une one SL. J’essai d’ajouter la 2 ème one SL. L’application sonos la détecte bien et me propose de l’ajout mais le processus d’ajout échoue. Apparement il n’arrive pas à la connecter au réseau. Avec le nouvelle version de l’appli sonos le processus affiche “Pour continuer, connections votre appareil mobile au réseau temporaire de votre Sonos One SL : “””. Est ce normal que le réseau temporaire n’ai pas de nom ?  

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2 days ago
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AmiteContributor I
asked in Ask a question

Biblioteca musical & permisos acceso macbookpro

He actualizado aplicacion Sonos en Macbookpro y no accedo a la biblioteca musical, cuando intentas acceder a una canción dice que no hay permisos. He eliminado la biblioteca, como indica la pagina de soporte de Sonos pero ahora es imposible volver a crear una, da el mismo mensaje no tiene acceso a la carpeta del ordenador que se estaba utilizando hasta ahora para la biblioteca musical de Sonos.¿pueden ayudarme a solucionar este problema y así poder escuchar las canciones del ordenador a través de mi sistema Sonos? 

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2 days ago
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phildieuzContributor I
asked in Ask a question

new Sonos version and ERA300

HI? with new Sonos version , unable to use ERA300 AND I try to resinstall ERA300 AND  not possible to resinstall it thanks for your help

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2 days ago
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Joe 57Contributor I
asked in Ask a question

new sonos

Bonjour, la nouvelle application Sonos  ne marche pas du tout .  Ne prend pas Google Assistant, se trompe sur les radios demandées ,répond à  côté de la question.Que faire ?? Merci de votre réponse. 

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2 days ago
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S-birdContributor I
asked in Ask a question

whats happened to Ibiza Global Radio, Ibiza Sonica etc?

Hello 👋🏼 since the new app upgrade I’ve lost all of my radio stations they’ve disappeared! Very disappointed with Sonos as my speakers are now redundant ☹️. Does anyone know how I can get the stations back please? Mainly all stations within Ibiza Sonica, Ibiza Global radio, Blue Marlin Ibiza and Deep House Radio. Seems like Sonos gets more difficult to use every time it’s updated, seriously considering getting rid and going elsewhere. TIA

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2 days ago
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RolCinContributor I
asked in Ask a question

New Sonos S2 app & Adding iTunes

Can somebody tell me please how to add iTunes to the new Sonos S2 app? It is amazing how much time I wasted to figure things out, and even called customer service. Was on hold for 72minutes. Thank you for the help.

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2 days ago
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Phil1111111111111111Contributor I
asked in Ask a question

sonos app

Votre présentation dela nouvelle version est pleine de mensonges. C'est malhonnête. Ainsi on visualise une fonction play next qui n'existe plus !!!!!!!! C'est malhonnête. Merci de nous donner un lien pour revenir à la version précédente 

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2 days ago
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Hove1Contributor I
asked in Ask a question

Problems setting up on new sonos app

Since the latest (May 2024) upgrade to the Sonos App my system has stopped working.System consists of:Sonos BoostSonos 1 x 1Sonos 3 x 2The app has so far spotted the Boost but then failed to add it, stating only:We couldn’t find any Sonos products on your mobile device’s network so we can’t set up you [Boost].I’ve had the same result trying to set up the two Play 3’s.Bizarrely, the Play 1 has been set up with no problem. But without the boost or the play 3’s I don’t have a network worth a light.All products have been factory reset and were each individually connected to the router via ethernet during attempts to set up. Mobile device was on the same Wi-Fi network (2.4Ghz) as the boost (am assuming still that Sonos does not support 5 or 6 ghz). Any ideas? ThanksFrank

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2 days ago
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SCChar123Contributor I
asked in Ask a question

recent app upgrade - now cannot find speakers

Since downloading the updated app, it doesn’t find any of the four speakers I have around the house so I can’t use the app.i can play through Spotify sometimes. does anyone else have this problem? I’m so annoyed as these speakers aren’t cheap and the sonos connection to wifi has always been patchy anyway. They need to do better! 

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2 days ago
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DgeeContributor I
asked in Ask a question

Latest upgrade

I have owned Sonos products for many years and this latest upgrade has robbed me of the use of my Arc and 2 subwoofers. They won’t connect to the system giving an error message. My 5’s and SL’s work as single elements but this is not good enough. The other problem areas mentioned by the very many disgruntled members also apply to me. I ask that you revert back to the previous iOS version while you go back and fix the many issues. I paid a lot of money for your products and insist you give me an app that enables me to use all the functions. 

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2 days ago
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YvesVRContributor I
asked in Ask a question

mise a jour macbook air

  Hello everyonegiven the problems encountered after updating SONOS on my iphone (13 pro max), I hesitate to apply the update which arrived the day before yesterday on my macbook air (macOS big on 11.7.10)What do you think ?=================bonjour à tousvus les soucis rencontrés après la mise à jour de SONOS sur mon iphone (13 pro max)  , j’hésite à appliquer la mise à jour qui est arrivée avant hier sur mon macbook air( macOS big sur 11.7.10)qu’en dites vous ?

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2 days ago
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W.v.Opp.Contributor I
asked in Ask a question

new update

Seit dem Update auf die neue Version verliert die App am Mobile Phone immer die Connection zu meinem System. Wenn ich dann neu installiere wird das System gefunden und verbunden. Nach dem einloggen sind die Musikdienste da und auch die Library aber das System wird nicht mehr erkannt, also wenn ich die Musikdienste dazu füge, verliere ich wieder das System. Wie kann ich das beheben mit der alten App am iPad funktioniert alles problemlos. 

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2 days ago
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amclandersContributor I
asked in Ask a question

Something went wrong

I have just updated Sonos and it won’t play on my mobile or Mac - with the app or the online web page.I get a message saying ‘Something went wrong’.I have a party tomorrow!!!what can I do?

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2 days ago
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BaehrmmiContributor I
asked in Ask a question

Album list limited to 50 items

The new Sonos app shows no more than 50 items in the album list. This means that it is no longer possible to browse typically older albums of artists who have many, For example David Bowie and Frank Zappa. But there are many many more of course.Will this be solved soon? Is this a known issue?

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2 days ago
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Catching_pixelsContributor I
asked in Ask a question

system disappearing after app 80.04 update

After updating my system with the latest app (80.04) my system has vanished, including arc and surrounds, every room that had a speaker isn’t showing up. Even when I try and add an existing speaker I get an error.  after using the previous app for years it has been very stable and these issues popped up right after update, not sure if anyone else is seeing these issues. 

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2 days ago
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