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Ditte
Ditte
started this topic

Tips for common Sonos problems

Running into challenges with your Sonos system?Here you'll find solutions to some of the most common problems. While this is a good place to...
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Kenneth R
Kenneth R
started this topic

How the 'ask a question' forum works

If you have a question and are not sure where to start, ask it here. We'll keep an eye on everything that gets posted here, and once someth...
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566 Topics

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George ParrTrending Lyricist I
asked in Ask a question

New app

Let's see if I can explain to management: I just want to play music on two speakers.All I need is a Toyota Corolla to go to the cleaners and pick up my laundry, and you are trying to give me an F35 vertical-takeoff fighter jet (armed with tactical nuclear weapons) to do that. So sure, if I learn to fly the darned thing I can use it to go get my laundry, but all I really need is a Toyota Corolla. Besides, you cannot actually give me the fighter jet, because that is an incredibly complex piece of machinery and you just can not get it right.I suspect that 90% of Sonos users are like me.So, what would a sensible company do?They would issue two apps: "Sonos Basic" and "Sonos Advanced". The first app (the Toyota Corolla) would be a simple, solid, bug-free workhorse for users like me. The second app (the F35) would have all the bells and whistle (and bugs) of the world, and would be designed for users with far more complex Sonos systems than the average Joe.And then users would chose which ap

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1 day ago
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martex68Contributor I
asked in Ask a question

Sub is connected, not available or assigned to room

I have a playbar, boost and sub in my living room. They have always worked, but Ever since the app update my sub won't assign to the living room so I can use it. The playbar is working with music that I play and tv that I watch. When I go to sonos system info, it shows playbay is assigned to living room, boost and sub are unavailable. When I click on living room, then connect sub, it says let's assign your sub to the living room. When I click on the speaker icon below the picture of the sub, my sub will play. But will not add it to the living room. I have a diagnostic test 1756842295.

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1 day ago
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LelutindecouvesTrending Lyricist I
asked in Ask a question

nouvelle application

Comment revenir à l’ancienne application sur smartphone ? La nouvelle ne fonctionne pas correctement. Moderator Edit: Adding translation by Google Translate- How to return to the old application on smartphone? The news is not working properly.

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1 day ago
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AnniebeeContributor I
posted in Ask a question

music library

I am no longer able to point Sonos to my music library - when will this get resolved or has Sonos decided it’s products will only support streamers?  No point in sending me information about new hardware if I can’t listen to music I liked enough to purchase - I have thousands of songs I can’t access with Sonos and numerous playlists derived from my music library that I can no longer play with the Sonos system .  Is anyone working to resolve this?

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1 day ago
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ElbiefContributor I
asked in Ask a question

para que me sirve ahora mi sistema Sonos

Nos han prohibido poner nuestra musica almacenada en nuestros discos duros y ordenador, con la excusa de seguridad, la seguridad es mia, no de ellos.para que sirve entonces el sistema Sonos?, para poner la radio??,dictadura de tener que subscribirnos a u Spotify, apple, youtube…. NO QUIERO PAGAR POR ESCUCHAR MI MUSICA!!!Que alguien me diga para que me sirven?, poner Itunes, vlc,… por bluetooth?? para que me sirven mis dos Move y  mis dos Ones???un dineral para poner la radio??? O ponerlos en bluetooth??increible 

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1 day ago
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AkiinContributor I
asked in Ask a question

New Sonos App play from share

Anyone know who to play all sound files from share ? not just click on one to play ? from the older app you could choose shuffle all. really crap this update………………………………..

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1 day ago
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razwirkoContributor I
asked in Ask a question

problem

My iTunes music library is not available with updated app, why?

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1 day ago
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MusicaleriousContributor I
asked in Ask a question

App got updated - system died. How to I get the app working again?

Unfortunately the app got updated to the bugged version. My system is dead now. The app takes a long time to load and even after it loads I can’t do anything in it. I select a song, press play and nothing happens. How do I get back to the old app?

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1 day ago
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Aidan10Contributor I
asked in Ask a question

prob with new app

I have been having connection problem with my system so waited for new app. Now when it says I need a software update, I’m asked to log out and owner to login. I press start update and I see a flash of the login page then screen returns to ask for sign in: system owner. How do I break this cycle? Despite deleting app and reloading it continues to loop. If I log in thru  web page I see my devices. Any assistance would be appreciated. 

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1 day ago
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mavis_chelsContributor I
asked in Ask a question

Where's the MUTE button on the new Android app?

How do I mute on the new Android app? Help!!

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1 day ago
Manisboy
ManisboyContributor II
asked in Ask a question

Setting / changing alarms in new app

I have updated to the new app. Like the new layout, but how do I access, set and remove alarms on my system, now? 

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Ken_Griffiths
1 day ago
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Markireland111Contributor I
asked in Ask a question

my music folder

Guys on the new s2 app I can’t gain access to my Music folder. Doesn’t even seem to have an option to add. Can anyone advise. 

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1 day ago
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beynymLocal Superstar
asked in Ask a question

Where is the Mute button - New Sonos App?

I can't seem to find the Mute button, in either the new app or in the web app. Can anyone guide me in the right direction?

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1 day ago
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CMurryContributor I
asked in Ask a question

After the update this week, my Sonos can no longer access my iTunes Music Library.

  I am running Windows 10 and the music is all digital on both my C drive and the Cloud.  After the update, now Sonos can no longer see/read my Apple Music Library.  My whole system is now basically useless.  I can bluetooth to my Move but … really?  if that’s all i want to do I don’t need Sonos.This worked fine until the update.  No warnings.  Nothing.  Just no longer works.

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1 day ago
Kokobey
KokobeyContributor II
asked in Ask a question

new update adding tracks

with new update I cant adding tracks while playing music on spotify..

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Kokobey
1 day ago
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GilbrotherContributor I
asked in Ask a question

After this last awesome/outstanding/marvelous upgrade, the audio stops after some minutes (either music or TV)

Are you currently doing anything to resolve the mess caused by this last app upgrade? At least rollback the upgrade?I can’t use the system anymore since it just suddenly stops playing the audio after some minutes, it can be either using Amazon Music or Samsung TV via ARC, it does not matter . It keeps “disconnecting”. I hope that Patrick Spence is now enjoying his weekend and very soon he will deserve his annual bonus payout for making customers very happy. 

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1 day ago
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TonotContributor I
asked in Ask a question

Music Library

All of the sudden my library and the ability to handle music libraries vanished.  

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1 day ago
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markdaggerContributor I
asked in Ask a question

New Sonos App Speed issues Android

Hi Folks,Long time Sonos advocate here and, have to say, generally over the years I have found performance of the old S2 App to be flawless.  However, I installed the recent App update on Android about 3 weeks ago and since then, the performance has dipped.  Adding songs to playlists or, even making volume changes appear to take about 15-20 seconds to be actioned by the speakers.  I’ve uninstalled the App, reset my router and made changes to the 2.4 Ghz networks that Sonos recommend - all to no avail.  I am running 3 separate Room setups (but have done so for years) and in each case, performance is the same.  Last evening (as an example) I was adding music via the Sonos app from Spotify to my 2 x Play 3 Stereo pair and had to wait at least 20 seconds for the tracks to start playing.  In the end, I resorted to using the Spotify app directly and pushing the music to my Sonos speakers which seemed to be much better (but not perfect).I have a TP-LINK AX6000 router with Truespeed Internet (

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1 day ago
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Ratty99Contributor I
asked in Ask a question

New app, shocking response times

Hi all, I know there are many feature specific issues with the new app, but is anyone else simply finding the response time making it basically unusable?  All I want do to use stop it start some music, change the volume or change the source and the lag is ridiculous. I can wait easily 5 seconds for any response, or I just don't get one.  Is there a fix for this,  Cheers

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1 day ago
Bod63
Bod63Contributor I
asked in Ask a question

New app V80 and pinning music library to home screen

I have noticed that if I pin my Amazon Music Unlimited albums library it doesn’t show up on the Home Screen as it does in Apple Music.i have also noticed that if you tag any libraries in Apple Music only the first 100 items appear in the list accessed from the Home Screen whereas I have over 200 albums for instance in my library.Has anyone else noticed the above on their system and has any body for any ideas on how to fix these gremlins?

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Bod63
1 day ago
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PoseyHipsterContributor I
asked in Ask a question

Would like some clarity on Sonos' position on Plex integration

I don’t want to pile on, as the negativity in many of the posts I’m seeing here doesn’t seem to be helping the situation.  I’m very disappointed that the new app seems to have broken everything that I use Sonos for and that my investment in your products is on the verge of obsolescence.I have nine Sonos/Symfonisk speakers around my house.  I have a very large music library (345 GB, ~60,000 tracks) which I host on a Plex instance running on a Synology NAS.  I don’t use streaming services at all.  Other members of my family do, but I’m interested in listening to the music in my own library.  I am a dinosaur.I saw the note that says that support for local libraries will be restored in mid-June.  It’s not clear to me whether that is the Sonos “Music Library” or if that applies to Plex.  The Sonos “Music Library” generally doesn’t work well for me, because my library is too big.  If Plex support isn’t going to be restored, then my Sonos speakers will become paperweights as far as I’m concer

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1 day ago
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heavywaterContributor I
asked in Ask a question

Whole system disconnected after app update, can't reconnect

Hi all, my Android app updated to a new version yesterday and I’ve had a bit of an ordeal… System is Arc/Sub/2xOne SL.After updating I lost the ability to stream music to the speakers. In the new version of the app it showed my Arc as the only product in the system, but I couldn’t do anything with it. It knew the sub and rear speakers were there because there was an option to remove them from the system, but they weren’t visible and pressing to remove them just crashed the app every time with a single tap.I assumed it was something gone slightly wrong during the app update, so I uninstalled and reinstalled the app. This was a mistake.Now I’m stuck on the app welcome screen, unable to even get into any settings or details because I apparently have no existing system, and there are no speakers or components available. Power cycling does nothing, pressing join button does nothing.I’m stuck on the welcome screen watching a guy make a matcha latte over and over like a fever dream. I decide

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1 day ago
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Angy72Contributor I
asked in Ask a question

playlist sonos

La nuova versione dell app fa schifo, funziona tutto peggio sia con Android che con iOS. Non si trovano più le playlist, , e’ tutto più difficile se non risolvete in tempi brevi vendo il sistema

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1 day ago
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Redsocks187Contributor I
asked in Ask a question

Update, für mich ein großes Drama

Ich kann mich nach dem Update nicht mal mehr in der App anmelden... JA, Sonos app schon mehrfach  neu installiert.. Handy Betriebssystem aktuell, da muss man auch nichts auf andere schieben denn Sonos hat hier großen Mist gemacht, ich werde definitiv  auf einen anderen Anbieter umstellen. Das hier tue ich mir nicht mehr an. Um Sonos nutzen zu können   muss man wohl eher IT Spezialist sein so um die 20, dann sucht euch erst selbst mal fähige Mitarbeiter.  Ehrlich ....? ich bereue den Kauf

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1 day ago
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kamranwalikhanContributor I
asked in Ask a question

Integrating Tribal Teachings into Sonos: A Cultural Exploration

Hello Sonos Community! 🌟Recently, I stumbled upon Tribal Teachings, a captivating platform that celebrates the music and cultural heritage of various tribes. As a Sonos enthusiast, I’m eager to explore how we can incorporate this rich content into our Sonos experience.here is my some questions:How can we seamlessly integrate tribal music from platforms like Tribal Teachings into our Sonos playlists? Are there specific Sonos products designed for diverse cultural music appreciation? Share your tips and tricks for enhancing global music discovery through Sonos. Let’s celebrate the intersection of music, culture, and community! 🌎🎶

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1 day ago
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