Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

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Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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4521 Topics

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salami slicesContributor I
asked in Controllers and Music services

How to solve the Error 913 (Music Library) on a Mac

There is a reported bug fix coming mid-June 2024. If you can’t wait until then…(I did this running Sonoma 14.4.1) And thanks to folks in a separate thread on the details - just tried to put them all in one place.I made a video of the process if you prefer that way: https://youtu.be/kjhKhDuvgDYPart 1 - Set up the share (System Settings/Preferences)Open System Settings (in earlier MacOS it’s called System Preferences). Click on the apple in top left of your screen to find that option. Choose General Select **Sharing**. Enable **File Sharing** Click the "i" symbol Click the "+" symbol. Add a shared folder by choosing the folder where your music is stored and selecting Open The name of the folder here will be the ShareName that you’ll use in Part 3. Under ‘users’, confirm that the list includes an ‘everyone’ option, and that you set ‘everyone’ to *Read Only* at a minimum (or “Read & Write”) Ensure the customer's account is set to **Read & Write** I’m not 100% sure ‘customer’s acc

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6 hours ago
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Adabs77Contributor I
asked in Controllers and Music services

new sonos app released 7th May 2024 issues

 Apart from the listed problems with music libraries, sleep,alarm, wifi channel options missing and Rova issues, I’ve noticed another, forgetting Sonos systems.This is when i leave my home system and go to work which we have Sonos, when i opened my app with the old app, this would seamlessly connect to the work system, then when i get home seamlessly connect to my home system and so on. Now the new app requires me to ‘join new system’ every time i go to work and come home. It doesn’t remember or seamlessly change between the 2 systems. I also tried this when going to my parents home and brothers who have Sonos. I am on their local networks and the same issue. I have to join their system, then i get home and have to join my system. Too many bugs on the new app, and Sonos should allow us to download the old app until they sort out all the problems. Im sure once the bugs are ironed out, this new app will be a better experience. I have noticed when it is working, it is quicker on connectio

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6 hours ago
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ChrisJCTrending Lyricist I
posted in Controllers and Music services

I've rolled back to version 16.1

The new app is an unmitigated disaster. I think on that everyone seems to be agreeing.I’ve now rolled back to the previous version on my Android phone. Its a bit of a fiddle but can be done. Its definitely worth doing. It suggest others who are frustrated with the new version do the same.

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7 hours ago
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Skip500Contributor I
posted in Controllers and Music services

App Total Failure

Taking away my ability to play my music library is a total failure when it come to you knowing your customers. I have two full surround set ups and play 1 in every room. I have always been a huge fan off SONOS. Ready to sell it all and move on. App sucks and the person responsible for the change should be fired 

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7 hours ago
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whydidipayforthisContributor I
posted in Controllers and Music services

Sonos Incompetence

I have spent a lot of money on sonos products. The last update has made my investment almost worthless. My question is do I have any legal recourse? Any advice would be appreciated.

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7 hours ago
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wresslContributor I
asked in Controllers and Music services

Unable to add Music Library after Controller app upgrade (MacOS High Sierra)

Just upgraded the controller on MacOS today (now version 16.2, S2, 79052294, 135275309)Music Library disappeared and trying to re-add it gives“Unable to add the shared folder “//MACBOOKPROB277/Music” to your Music Library (1002).This is after turning on File Sharing and giving read/write to Everyone, otherwise it would be stuck on “permissions”.   My setup was working perfectly before today without file sharing turned on.

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7 hours ago
Stanley_4
Stanley_4Lead Maestro
asked in Controllers and Music services

Web App Minimum supported screen size?

So all I can get with the new Web App is a nice note “Unsupported Screen Size” So very helpful.Why has Sonos decided not to share the minimum supported screen size with us users?Is there a better solution than trying to open the Web App on every device I own and seeing which ones are “good enough” and which aren’t?

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Bumper
8 hours ago
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ZoedContributor I
asked in Controllers and Music services

latest version

The latest version xxxxxx.08 lacks the polish and seamless performance I’ve expected from Sonos.Finally spoke to Support after 2 hours and 5 minutes on hold.Firstly ALL previous Sonos Playlists have disappeared and told ‘they will come later’. What? Who in their right mind would provide an upgrade and remove previous features without comment.Performed a remote reset and before it was complete, the Support person said, ‘ all good, have a nice day’ and hung up. Problems still remain but will I put up with another 2 hour wait? Certainly not!Still slow and unresponsive and previous version quickly recognized when the TV was connected and the sound dutifully came through speakers immediately.Now it reverts to TV Audio by itself even with the TV off and of course the music stops.This is a shamble, no less.  

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8 hours ago
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prAscoContributor I
posted in Controllers and Music services

Disaster App Update 80.xx.xx - May 2024

I just want to put my review (app store) from the latest update here in as already so many of us feel the same way: first of all - i m a customer and fan since 2011 and i ve several setups in my home: 1x arc - 2x era 300 - 1x sub (3rd gen) - 1x beam (2nd gen) - 2x era 100 - 1x one (2nd gen). also i m a software dev and system admin for about 25y (large international corporation). yesterday I downloaded the new update and it s a total failure and complete disaster! it s so bad that i m willed to sell all my speakers if it s not corrected or will be rollbacked. the new design is neither intuitive nor performant (iPhone 14 pro) and also key features missing like editing an actual playlist/cue, sleep timer, alarm, etc. also my favorites don’t work anymore, can’t mute, can’t switch between tv and music, nas settings gone and are not available, some services had to been removed and new connected, etc.how is it possible that a big company like this „burn it down to the ground“ when the app be

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9 hours ago
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Dan FreeneContributor I
posted in Controllers and Music services

Latest Update FAIL..!!!!!

Dear Sonos. We are proud Sonos users and have 8 Sonos products installed throughout our townhouse in Sydney. Everything working in harmony with the amazing Sonos Functionality until 4 days ago we updated to your latest app firmware update, and have had 4 days of utter “hell” with everything from incredibly slow reaction times to linking with Music through Spotify and SoundCloud. To randomTracks being dropped into and on top an already playing song. Separating speaker systems that have been melded with calculated intent. AND, have left a very lovely Sonos One that cannot be reconnected to the system. Your update is a FAIL. Be better SONOS! Get to work Fast, iron out the bugs, or else risking a long serving customer moving to a better and way more reliable product with an interface that actually works. Please respond promptly.As you tell from tone - Not Happy. Dan Freene Moderator Note - Removed personal information

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9 hours ago
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EdgeContributor II
asked in Controllers and Music services

Latest Controller

Hi from down under in New Zealand. I have now joined the chorus on the multiple issues with the latest controller. I am lucky if my controller (on my android phone) connects and when it does it loads up & moves as fast as a slug. Secondly, every 2nd or 3rd day it fails to connect and the only way i can gain access again is to to turn off/on my Sonos system and do a a reboot, and just to make it more challenging on some days after doing this i have to reboot my phone as well.Can we not just have the option to have the previous controller (which ran smoothly) as an option & when will these issues be sorted?Its driving me mad :)

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9 hours ago
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Stone151970Contributor I
asked in Controllers and Music services

after update 80.00.20 all devices not available

After Update 80.00.20 all devices are Not available.With the old 16er Version everything was Fine.S2 with sub,Playbar,play3 and move.the devices are available in my Spotify App.In Sonos s1app are the devices viewable ….   IOS iPhone 15max pro

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10 hours ago
Majo133
Majo133Enthusiast II
posted in Controllers and Music services

TruePlay simply does not work in the new App

I tried to TruePlay Arc / Sub / Ones but the tuning is simply stuck on “Continue” step.I’ve updated to the latest version 80.00.04.  @Corry P do u guys are aware of this? 

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10 hours ago
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jorwinContributor I
asked in Controllers and Music services

Alternative to Sonos

I sent this to the Sonos CEO email, as this seems to be the only support option available. My main point is to find a solution on the bad situation I find myself in, with the non-functioning new app.Anyone else, if not the CEO, is welcome to give their suggestions and comments, that may help me on the way. Thanks. “Dear Sonos,You have done something completely absurd, as you are aware of, by killing off a functioning app and replacing it with one that has close to no functions - a work in progress, at best, or a disaster of an app, when speaking realistically.After some years without Sonos for my part, since you decided to kill off all older devices, threatening that if I didn't replace them with new ones I would be at risk of you sending out software updates at any time that would render my system useless, I decided to give you a chance again, ordering a Port.The day after receiving this new device, before I had even managed to connect it and start using it, came this infamous app upd

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10 hours ago
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DaffyBandmitContributor I
posted in Controllers and Music services

The new Sonos app sucks so bad I may throw my gear in the river and buy a Brennan

This app sucks. All I want to do is play my music. I dont care about services. This new app buries my own files. Crap!

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10 hours ago
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Venky554Contributor I
asked in Controllers and Music services

Now I cannot add sonos devices-says login as a system owner

I have upgraded to a new router now I can’t connect to the new WI-FI. I tried all the settings still can’t connect. I tried deleting my account and created a new account now the products are not showing to pair. I tried deleting the app and reinstalled but still no luck. asking to sign in as an owner. Is anyone have solution for this? Thanks in advance.

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10 hours ago
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chuffie2112Contributor I
asked in Controllers and Music services

can no longer use my pair of Moves at work since update

i can no longer use my pair of moves at work. I only ever use these at work as i have a pair of Play 5s at home.have done factory reset, re installed app: everything i can think of. The app will not even connect to them separately anymore.Earlier tonight managed to connect one, tried to add stereo pair, said complete ( along with announcement sound) but only one speaker worked. Tried resetting everything, now i cannot connect at all.

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11 hours ago
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Eking708Contributor I
asked in Controllers and Music services

New Sonos App broke my entire system. It is unstable

Dear Sonos,The new app uploaded itself on apple devices and now my system is completely bricked/useless. I have ZERO components in my system. I have tried to factory reset it, doesn’t work. Tried resetting the app, doesn’t work. Tried to get hold of support to no surprise ZERO chat reps available at 10:30 eastern time, and 50 minute wait for support.Do you people sit in a room and make up ways to piss your consumers off, because you are AMAZING at it? This entire system is about 24 hours outside of going in the garbage can since i can’t use them anymore.

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11 hours ago
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Boyse6748Contributor I
asked in Controllers and Music services

The latest Sonos Upgrade

What on earth have sonos done. Five years of trouble free operation, and then today’s upgrade destroys the entire setup. Phoned the support line, only to be told 95 minutes wait time.its a joke…. I assume.????I wish there was an undo button. This truly is extremely irritating. Did nobody check this mess prior to release.No doubt there will be no apologies or an offer to resolve this bloody fiasco.GUTTED. 😡😡🤬🤬🤬 AN ENTIRE DAY WASTED !!!!!!!!

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11 hours ago
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EdrobjrContributor I
asked in Controllers and Music services

sonos tidal issue with new sonos app update

Since the new Sonos app update ( May’24) I can longer play all “top tracks” from an artist search on tidal. It will only play one song.  The same goes for artist radio on tidal it will only play the first song you pick.  Previos Sonos app would automatically play each song one after the other.  This is something I use all the time.

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12 hours ago
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Ian w.Trending Lyricist I
asked in Controllers and Music services

unable to load amazon music playlists, stations etc

I have downloaded the new app and now all of my pinned amazon music now states ‘unable to load content’. For instance, playlists, stations, my music etcIf I click on the Amazon music service icon, there is nothing there eitherI have deleted the app and tried again, deleted Amazon music and then re authorised, but no joysee pictureDoes anyone have any ideas on how to get it back?thanks, Ian 

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12 hours ago
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FredskiSoundsContributor I
asked in Controllers and Music services

Where is the Music Index stored, on a Sonos device or in the App Controllers?

Just curious,When we Index our externally attached Music Library, where does Sonos store the Index?  Does each App controller have it’s own Index, or is there one master Index stored somewhere and shared with all other App controllers?  Is the index stored on a Sonos device that requires the use of memory? Also, does the Album Artwork come directly from the Library or is it also stored somewhere in a Sonos device or controller?The reason I ask; wondering if a large Music Library Index could eat up memory on older Sonos devices that have limited memory and perhaps cause playback issues?

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Stanley_4
12 hours ago
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Rip TornContributor I
posted in Controllers and Music services

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?

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12 hours ago
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MarcovangennipContributor I
asked in Controllers and Music services

music library after latest app update

Just installed the new app. But I can’t find where the music library went. Also no option to add a folder to the library 

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12 hours ago
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JonhortonContributor I
asked in Controllers and Music services

why did you completely screw up the Ui with the new design?

Your new design has removed basic functionality that is incredibly frustrating.Where is the add to queue button on songs or albums?Where is the ability to quick view an album from a song?Why can't I easily browse the artist from a song I like?It takes at least five more steps to do anything in the new design! Android design is also an afterthought.  I didn't pay thousands of dollars for your system for it to be neutered by a half thought through redesign!Please fix this asap.

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13 hours ago
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