General feedback and conversation

Want to talk about something that doesn't fit any of the other categories? This is the place.

  • 1,131 Topics
  • 7,408 Replies
Corry P
Corry P
started this topic

Your feedback on the new Sonos App

Hi EveryoneWe moderators of the community - @Corry P, @Jamie A & @Sotiris C. - wanted to take an opportunity to explain some of what is...
  • 23
  • 462
Mr. T
Mr. T
solved this question

What formats can I play on Sonos?

Sonos can play upto 24/48See Supported audio formats
  • 0
  • 1
AjTrek1
AjTrek1
started this topic

Sonos Pro Tip: Upgrading/Changing iPhones

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to m...
  • 1
  • 1

1131 Topics

Corry P
Corry PSonos Staff
published in General feedback and conversation

Your feedback on the new Sonos App

Hi EveryoneWe moderators of the community - @Corry P, @Jamie A & @Sotiris C. - wanted to take an opportunity to explain some of what is currently happening on the community.First of all, we value all the feedback you are providing about the new Sonos App. We hear you. Feedback is coming in fast and thick, however - for understandable reasons - and to be frank, we are having trouble just keeping up with it all. For this reason, some topics that have not yet been replied to will go unanswered. We will, however, do our best to amalgamate some of these separate threads into bigger, related threads (such as one big thread for Alarm complaints and another for Queue Management) to be answered en-mass. The threads that are feedback on other aspects of the new app will be merged with this post.Threads that describe issues such as missing rooms and app crashes (those that are not just feedback, in other words) will be answered, as will threads not relating to the new app in anyway, but these

9680462
Ken_Griffiths
13 minutes ago
G
GuitarSuperstarMaestro
posted in General feedback and conversation

Can Sonos Recover From This?

So it has been about two days since the launch of the new Sonos app. Judging by the number of negative posts on this community forum and on the Sonos subreddit, I think it is pretty safe to say that the app launch has been a pretty massive failure.This is a very critical moment for Sonos. The Sonos app is the core of their ecosystem. I can imagine tensions are running high at the Sonos headquarters as they try to figure out what went wrong and how they need to respond. A moment like this can sometimes be the beginning of the end for a company and Sonos knows this.Consumer trust is the most important thing a company needs to remain successful and to grow. Sonos dropped the ball with the new app and has lost the trust of many new and loyal customers. And the timing cannot be any worse with the upcoming release of their new headphones.So what does Sonos need to do next? What kind of response would ease your anger and frustrations? How much time are you willing to give Sonos to bring back

39
B
9 minutes ago
S
sajidazmiContributor I
asked in General feedback and conversation

New Sonos App - Media Server

The new Sonos app does not have ‘means’ to connect  to Media Server, the old one was connected and I had favorites Audio from my Media Server, but now with the new one it lost that ability and all my favourites are NOT connected.  Please bring back the Media Server connection. 

0
S
12 minutes ago
M
MikeDave06Contributor I
posted in General feedback and conversation

😱 Nouvelle version Sonos - Catastrophe

Cette mise à jour de l’application Sonos est une véritable catastrophe.Le réglage du son ne répond plus, les alarmes ont disparue, j’en passe et des meilleures.D’une manière générale, plus le temps passe, plus la qualité du service diminue et dysfonctionne.Autrefois, l’application pouvait être utilisée intuitivement par n’importe qui. C’est terminé. Tout est devenu incompréhensible.J’espère que Sonos va réagir rapidement.Je pense qu’on va voir énormément de matériel d’occasion à vendre sur Leboncoin et sur eBay… 

15
C
19 minutes ago
T
tsdsContributor I
asked in General feedback and conversation

horrible update to app

sonos what have you done ? the app was working fine - now a nightmare no group volume can’t shut music off in one room no sleep timer very very disappointed  

40
S
24 minutes ago
A
AmorFatiContributor I
posted in General feedback and conversation

Class Action Lawsuit re New USELESS App Class Action Lawsuit

Whomever is interested in joining a class action lawsuit, kindly leave your name and email address.

1
A
33 minutes ago
B
barkinglobsterTrending Lyricist I
asked in General feedback and conversation

Cannot connect to wifi network with new app

I just downloaded the new app on my iPad. When I go to the ‘’System Settings’->’Your System Manage’->’Network’ screen, there are NO networks. The network used by my previous app is functioning, but does not show up. There appears to be no way to initiate a network discovery, so i’m screwed… i can no longer access my NAS, which ios my main music source. Does anyone know how to fix this, or how to revert to the previous IOS app? This release is evidently a total travesty, in looking at all of the recent threads

1
A
48 minutes ago
D
DavethetapeContributor I
posted in General feedback and conversation

New app

Sonos have really messed up with this new app. No standard funcionality,can’t access local library to update caché ,loads of new library additions not showing up. Zero queue function.Total waste of time.Also I have a multi speaker/port system that has to be reset every time it is rebooted.I have to regroup everthing because the data for the grouping is held in the cloud. Easy answer,hold it in the app installed on the iOS / devices.

0
D
53 minutes ago
G
gforlenzaContributor I
posted in General feedback and conversation

New App is Royal Headache

I unfortunately fell for the hype on this app and dowloaded it.  What a disappointment!  The UI redesign succeeds chiefly in extending response time.  Bugginess with streaming services (particularly apple) is a severe disappointment.  Much that I try to do yields a perplexingly vague “something went wrong” message (was no effort expended on error handling?).  I have been a big fan of the products (own about 20); the last app upgrade was a step forward; the bugginess of this app redesign, as many have pointed out, is an extreme step backwards and has me disappointed both in myself for downloading it and in Sonos for releasing a product so prematurely,

0
G
1 hour ago
HobokenJim
HobokenJimContributor II
asked in General feedback and conversation

the latest SONOS app update

I must comment. A. I’ve been a religious Sonos customer for over 10 years. I give them to friends & family for holidays & special events. I believe in Sonos. I trust my need to have music in my life all the time to Sonos.  I do not like the latest app update. For several reasons, navigation is now overly complicated. It takes way too long to load. It drops my station while I’m listening. When I change stations I have to change 2 & 3 times before my target station replaces my last station. also, of the 4-5 stations I’m devoted to WBCD in Chicago has never been able to play, citing the signal isn’t correct. I actually called WBCD to inform them of this. My other stations don’t have this incompatibility issue.Last comment, when you changed your app, I wish you gave us the option to continue using the legacy app, at least until you guys work out the bugs.  im still listening. I still love SONOS. Fix this please! 

0
HobokenJim
1 hour ago
BOL74
BOL74Avid Contributor I
posted in General feedback and conversation

Can't add new product in The New App

Hi folksAnyone have problem add a new speaker to the app? I just upgrade from the Playbase to a Ray…and the app crashes and i’m stuck. Anyone have the same issue….and yes…i try add the Playbase again but the app crash here as well. I have been in contact with Sonos support,but they could not help me…they say i might just wait a few days utill they have fix the problem.Have a Good Day👍

17
K
1 hour ago
G
Gee 2024Contributor I
posted in General feedback and conversation

Sonos Corporation's True Agenda

With the disastrous roll out of latest Sonos controller app, I began to wonder why would they force an upgrade that was so dysfunctional and lacking so many features that customers liked. Also it seemed strange that users were no longer able to see and modify music folders, or playlists, or update the music library. At first, I thought, wow they really screwed this up. How could they leave all this out? Why are they so reluctant to offer a roll back to a working version? When I read Sonos executive’s Maxime Bouvat-Merlin’s phoney response and explanation, that’s when I realized, it was on purpose. Then I thought, what is the long term agenda of Sonos? What is the long term agenda of any greedy corporation? To maximize revenue and profits, of course. I then realized that Sonos is about to follow the plan of Apple management, which was to slowly and not so subtly force people off of iTunes and onto their Apple Music subscription service. That’s where the long term money is. I mean, why s

5
A
1 hour ago
P
PearlfectheelsContributor I
asked in General feedback and conversation

How do I Modify playlists?

In the old version of the App I could modify/delete songs I didn't want to hear from curated playlists. This function was available, a long with many others that seem to no longer exist.  Did Sonos do any regression testing?!?!? Are they hiring any because I could certainly help out - I don't think I could make it worse. This embarrassing meltdown makes this loyal customer and shareholder rethink the purchase of the Sonos headphones. 

0
P
1 hour ago
A
Angus 123Contributor I
asked in General feedback and conversation

New App does not work

Hi,When is the new App being updated / can it be removed? I have the new App downloaded and now my App will not link to my Speakers until ‘software updates’ are carried out - which it is unable to do?? So i’m now stuck in a situation where i can’t use my system as a result of the new App?? The old App worked perfectly well and so this is extremely frustrating.

2
G
1 hour ago
A
AWD-901Contributor I
posted in General feedback and conversation

New app is terrible

Don’t upgrade to the new app! The UI is not intuitive and functions that I used, like the sleep function are gone. It’s difficult to play from a streaming service. Couldn’t believe that things could get worse, but they have. The first few years of using Sonos were great, but the last couple of years have been plagued with problems. Don’t understand how they expect to sell products when the app is so flaky and you need to use it to play anything. They should have done more user testing before going live.

8
D
2 hours ago
N
nsd3Contributor I
posted in General feedback and conversation

Sonos, your fall from grace.

Dear Sonos, it beggars belief that you have such arrogance to treat your customers the way you do.  First, you unleash a new app that lacks any coherent and useful functionality, and second, to add further insult, you arbitrarily decide to remove features your customers rely on.Let’s start with the first point.  The new app has already received so much negative feedback, if it were a car, your update has effectively, removed the brakes, stopped the windshield wipers working, and the car can no longer go in reverse.  Not that it matters as you wouldn’t be able to open the car doors to get in and drive anyway.On point 2, removing functionality that customers rely on, not because it is faulty, but because Sonos have decided that we customers need protecting from ourselves.  I’m talking about the removal of SMBv1 from those of us who use  NAS devices to play our own music.  Again, if Sonos produced a coffee maker, after the update,  it would only brew coffee grown from ethically sourced su

0
N
2 hours ago
B
Big DogAvid Contributor I
posted in General feedback and conversation

New Android App interface is very frustrating, a step backwards

I’m a long time user of Sonos products with over 20 devices installed in my home.  I also have quite a few streaming services.  Since the upgrade on my phone there are 2 sources that I can NOT find or navigate to, and I’m getting really pissed.   The first is the basic “TuneIn” service.  under my channels I have 40+ items to choose from.  You can not currently find it.  If you try and add “TuneIn” they are pushing their Premium Service that requires an account and I’m sure will not contain my added channels.  Where did the base service go?Second is the Sonos Playlists music source.  It use to be easy to navigate to and pick a playlist.  Now it is nowhere to be found.  I have 50+ playlists that a great amount of time was spent creating and again, the new interface does not provide a way to see them. Sonos, this upgrade is a huge step backwards in my opinion. Not sure who approved the UI but they obviously have not used the old interface enough to know it.  Also half of the info blocks i

2
C
2 hours ago
K
Kumar
posted in General feedback and conversation

The last time Sonos ate humble pie

Back in 2020, some of us here were up in arms - verbally -  about Sonos remotely shutting down products that had been replaced by a new one purchased at a discount. This remote bricking of working products was part of the S1/S2 forking thing.I remember on this forum the usual fervent Sonos fanboys and public defenders joining issue with us, putting forth arguments as to why the Sonos approach was the morally righteous one, and why it was the right thing to do in other ways as well, avoidable pressure on landfills be damned.They did this defending of Sonos right till the time Sonos, damned by public opinion here and in many other places for this policy, did a 180 degree about turn on this completely misconceived action.When Sonos did the about turn after giving in to pressure via public opinion here and elsewhere, the said fanboys and defenders were left with embarassing egg on their faces. One even complained about being cheated out of not being able to use his old units as others woul

0
K
2 hours ago
A
AdelEssaContributor I
posted in General feedback and conversation

The clutter of thr new App

Is it me or the new Sonos App is too busy and cluttered?  It’s so daunting to search for my playlists with all those other Sonos created playlists are shoved to the front.   They ought to de-cutler the app and make it easier to navigate! 

0
A
2 hours ago
J
jtullochContributor I
posted in General feedback and conversation

It's probably me

I remodeled my home in 2010ish.  I took my first leap into Sonos with a couple Play 5’s.  I was so impressed with the ease of installation and use that I quickly expanded.  I dare say I was a brand ambassador for years, convincing people to join the experience.  I have purchased north of 20 speakers, playbars, subs, move, ERA, etc.  I don’t know when it happened, but the magic is gone.  Connectivity issues, app issues, obsolete products, soon to be obsolete mac controller.Everything I have loved about this brand has turned on itself.  My ERA300s drop daily, my Roam drops daily, my speakers don’t respond to app, I understand soon I cannot control from my Mac.I recognize the need to advance software, hardware, firmware…..but it has come at a cost...at least for me.  Sonos is just another connected device with challenges.  I used to marvel at how idiot proof the product was.  I don’t know, perhaps it’s me.  Just choosing this forum to vent as I unplug my speakers to reset and reconnect. 

0
J
2 hours ago
M
Mg14Contributor I
asked in General feedback and conversation

new app unable to access free sonos radio

App automatically upgraded and I now cannot access free Sonos radio content .i have repeatedly tried to re authorise my account but to no avail what a shambles for a premium product you would expect a well tested and premium app and yet again we have not got that whilst I like the speakers the updates to the app are second rate to say the least any ideas as to how I resolve radio issue 

1
H
2 hours ago
R
Ron les pageContributor I
asked in General feedback and conversation

New IOS App totally unstable

When starting the app the system not always found, says it can’t find devices would I like to search for them and still can’t find them, even when they are playing, some times only one of the stereo pair work and I have to power off the one that’s not working,  won’t play radio stations from sonos voice control but will play them from the app!!!!!!!! as I have them registered to my account. Bought mine pair just over a year ago and they were fine till this update, totally disappointed, did you test this update before you released it!

0
R
3 hours ago
T
Trad99Renowned Enthusiast I
asked in General feedback and conversation

Please can we go back to the old app

I’ve been struggling with this new app for two hours now. So many things are missing or difficult to use compared to the old app. Please, can you continue to make the old app available for people who still prefer to use that one. I was fine with that app, and would like to revert to using it. Please give us a way to do that.

39
DJ BRS
3 hours ago
R
Ryan_55Contributor I
asked in General feedback and conversation

new app

Why can't I edit the queue any more? When I try to add one podcast, it adds all un-listened to episodes instead of just the one episode I want. Then if I pick another podcast, it replace the whole queue instead of allowing me to add one episode to my queue.

0
R
4 hours ago
R
Rainbows End 2Contributor I
asked in General feedback and conversation

Why can’t the ‘old’ app just be added back to the app stores ?

I won’t go over all the issues caused by the new version of the app. But a simple way out of this mess - for now - would be to add back the old version of the app. This would allow work to continue on the new app. 

0
R
5 hours ago
Terms & ConditionsCookie settings