General feedback and conversation

Want to talk about something that doesn't fit any of the other categories? This is the place.

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Corry P
Corry P
started this topic

Your feedback on the new Sonos App

Hi EveryoneWe moderators of the community - @Corry P, @Jamie A & @Sotiris C. - wanted to take an opportunity to explain some of what is...
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Mr. T
Mr. T
solved this question

What formats can I play on Sonos?

Sonos can play upto 24/48See Supported audio formats
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AjTrek1
AjTrek1
started this topic

Sonos Pro Tip: Upgrading/Changing iPhones

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to m...
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1141 Topics

Corry P
Corry PSonos Staff
published in General feedback and conversation

Your feedback on the new Sonos App

Hi EveryoneWe moderators of the community - @Corry P, @Jamie A & @Sotiris C. - wanted to take an opportunity to explain some of what is currently happening on the community.First of all, we value all the feedback you are providing about the new Sonos App. We hear you. Feedback is coming in fast and thick, however - for understandable reasons - and to be frank, we are having trouble just keeping up with it all. For this reason, some topics that have not yet been replied to will go unanswered. We will, however, do our best to amalgamate some of these separate threads into bigger, related threads (such as one big thread for Alarm complaints and another for Queue Management) to be answered en-mass. The threads that are feedback on other aspects of the new app will be merged with this post.Threads that describe issues such as missing rooms and app crashes (those that are not just feedback, in other words) will be answered, as will threads not relating to the new app in anyway, but these

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MikeDave06Contributor I
posted in General feedback and conversation

😱 Nouvelle version Sonos - Catastrophe

Cette mise à jour de l’application Sonos est une véritable catastrophe.Le réglage du son ne répond plus, les alarmes ont disparue, j’en passe et des meilleures.D’une manière générale, plus le temps passe, plus la qualité du service diminue et dysfonctionne.Autrefois, l’application pouvait être utilisée intuitivement par n’importe qui. C’est terminé. Tout est devenu incompréhensible.J’espère que Sonos va réagir rapidement.Je pense qu’on va voir énormément de matériel d’occasion à vendre sur Leboncoin et sur eBay… 

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MarcttContributor I
posted in General feedback and conversation

latest sonos app - very disappointing

Several issues:I think it’s now connected to the system via Apple Play because the sound is not as good as it was before (same quality as if it was streaming via Apple Play. Very disappointing. the app is not intuitive and very confusing to use.  I don’t know why changes were made.  The last one was much better. so many controls are lost, e.g. adding to queue, managing of queue, etc…i guess Sonos just lost the edge…

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17 minutes ago
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AWD-901Contributor I
posted in General feedback and conversation

New app is terrible

Don’t upgrade to the new app! The UI is not intuitive and functions that I used, like the sleep function are gone. It’s difficult to play from a streaming service. Couldn’t believe that things could get worse, but they have. The first few years of using Sonos were great, but the last couple of years have been plagued with problems. Don’t understand how they expect to sell products when the app is so flaky and you need to use it to play anything. They should have done more user testing before going live.

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18 minutes ago
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SandraEContributor I
posted in General feedback and conversation

Alarm on New App

I am aghast that the new Sonos App does not feature an alarm. The work around is to set the alarm using a laptop or computer. It is totally impractical in bed at night to set it up that way. I like waking up to music from my Sonos App, and I am going to miss it. I thought an upgrade was meant to be an improvement, but I wouldn’t have upgraded if I had known how bad it was going to be. I suggest you facilitate going back to previous App.

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39 minutes ago
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GuitarSuperstarMaestro
posted in General feedback and conversation

Can Sonos Recover From This?

So it has been about two days since the launch of the new Sonos app. Judging by the number of negative posts on this community forum and on the Sonos subreddit, I think it is pretty safe to say that the app launch has been a pretty massive failure.This is a very critical moment for Sonos. The Sonos app is the core of their ecosystem. I can imagine tensions are running high at the Sonos headquarters as they try to figure out what went wrong and how they need to respond. A moment like this can sometimes be the beginning of the end for a company and Sonos knows this.Consumer trust is the most important thing a company needs to remain successful and to grow. Sonos dropped the ball with the new app and has lost the trust of many new and loyal customers. And the timing cannot be any worse with the upcoming release of their new headphones.So what does Sonos need to do next? What kind of response would ease your anger and frustrations? How much time are you willing to give Sonos to bring back

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49 minutes ago
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eracodeEnthusiast I
asked in General feedback and conversation

How do I register for Tuesday's AMA?

Yesterday I saw an invitation (on the new app or somewhere - can’t remember where) but now I can’t see it.How can I register for this event? Maybe Sonos have locked it due to the furore. 

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1 hour ago
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ROBBOUKContributor I
posted in General feedback and conversation

New App May 2024.

New and improved app??????????I feel that it is too busy with too much swiping up and down which in my opinion is confusing to know where you are in relation to what you’re trying to do. Oh, and where is the option to add a song or album to the end of the current queue? If I have to just play an album or track then select another one after the first choice has played I may as well get my cd’s out of the box and go back in time. Come on Sonos get this problem fixed pronto.

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2 hours ago
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verivaliContributor I
asked in General feedback and conversation

Sonos unable to play podcasts imported from Google podcasts to You Tube Music library

Google is closing Google Podcasts April, 2024. Google suggests moving your podcast subscriptions to You Tube Music. So I did.Now, my podcasts are in my You Tube Music library, and I can play them from there. The podcasts also show up in YTM library on the Sonos app. But the Sonos app can not play them. When I try to play one, the Sonos app balks, and a slide-up message says “Unable to play [name of podcast episode] -the connection to You Tube Music was lost.” Other YTM  items - songs, playlists, etc., play through fine. And Sonos plays podcasts which were added to my YTM library from within YTM. Only the podcasts imported from Google Podcasts to my YTM library are affected. I suspect this is a Google problem, although it is unclear why the podcasts play in YTM but not in Sonos. Any insights?

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2 hours ago
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bsweeneyContributor I
posted in General feedback and conversation

update

This update is HORRIBLE.  Totally destroyed it.  Did the people that designed this write in crayon?  WTF!  MORONS!

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4 hours ago
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Barney5252Contributor I
posted in General feedback and conversation

lastest app update

Why !!! No alarm or timer function on the lastest app update. Also no option to add tracks to queue . What is going on Sonos ??? !!!

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4 hours ago
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AmorFatiContributor I
posted in General feedback and conversation

Class Action Lawsuit re New USELESS App Class Action Lawsuit

Whomever is interested in joining a class action lawsuit Moderator Note: Modified in accordance with the Community Code of Conduct.

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5 hours ago
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CSM817Contributor I
posted in General feedback and conversation

The new app is complete garbage and rendered my Sonos system inoperable

This new app is complete garbage. Not only did the ease of use completely get removed from the user experience, but also I am unable to update my Wi-Fi router settings. Therefore, rendering my entire Sonos system inoperable simply because I changed Internet providers and have new equipment that needs to be updated in the app. Why on earth would you roll out an app that is not fully functional and does not allow basic updates to the system to be performed in a fashion similar to the previous version of the app?! Absolutely appalling.When I bought a Sonos system I paid for quality and I paid for ease of use . Apparently, that’s not what I purchased. These issues had better be fixed immediately, or I will no longer be purchasing your products. Whomever pushed this version of the app out without testing the integrity of it should be fired.

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6 hours ago
HobokenJim
HobokenJimContributor II
asked in General feedback and conversation

the latest SONOS app update

I must comment. A. I’ve been a religious Sonos customer for over 10 years. I give them to friends & family for holidays & special events. I believe in Sonos. I trust my need to have music in my life all the time to Sonos.  I do not like the latest app update. For several reasons, navigation is now overly complicated. It takes way too long to load. It drops my station while I’m listening. When I change stations I have to change 2 & 3 times before my target station replaces my last station. also, of the 4-5 stations I’m devoted to WBCD in Chicago has never been able to play, citing the signal isn’t correct. I actually called WBCD to inform them of this. My other stations don’t have this incompatibility issue.Last comment, when you changed your app, I wish you gave us the option to continue using the legacy app, at least until you guys work out the bugs.  im still listening. I still love SONOS. Fix this please! 

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6 hours ago
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Gee 2024Contributor I
posted in General feedback and conversation

Sonos Corporation's True Agenda

With the disastrous roll out of latest Sonos controller app, I began to wonder why would they force an upgrade that was so dysfunctional and lacking so many features that customers liked. Also it seemed strange that users were no longer able to see and modify music folders, or playlists, or update the music library. At first, I thought, wow they really screwed this up. How could they leave all this out? Why are they so reluctant to offer a roll back to a working version? When I read Sonos executive’s Maxime Bouvat-Merlin’s phoney response and explanation, that’s when I realized, it was on purpose. Then I thought, what is the long term agenda of Sonos? What is the long term agenda of any greedy corporation? To maximize revenue and profits, of course. I then realized that Sonos is about to follow the plan of Apple management, which was to slowly and not so subtly force people off of iTunes and onto their Apple Music subscription service. That’s where the long term money is. I mean, why s

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7 hours ago
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KingofturksContributor I
asked in General feedback and conversation

app defaults to wrong speakers when changing music selection

So the latest update is terrible. I have a Sonos beam and 2 satellites in the living room and a Sonos move 2 in my garage. The system in the living room is for movies and tv and I hardly ever use it for music. I listen to music in the garage as that’s where I work. In the new app , when I go to play music it defaults to the living room. So I have to change it to the garage. No biggie. Problem is that while listening to music in the garage, if I decide to change channels or genres it automatically defaults back to the living room instead of staying with the move 2 that was already playing music. Is there a way to change the default speakers to the move 2 and not the living room system? 

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7 hours ago
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TrapolinoContributor I
asked in General feedback and conversation

Sonos recent iPad app uograde….gold icon replaced by black icon

Hello all. User of Sonos products for over 10 years. Big fan. Is anyone having problems with unreliability of new app? My experience is that it is unreliable, does not show all content, music being played is not shown? Sometimes it all works…sometimes it does not. I am grateful I did not upgrade on my iPhone. Or Mac….hiwever I did hear Mac support is going away….another topic. Thanks everyone.

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9 hours ago
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TrautyContributor I
asked in General feedback and conversation

rollback from S2 update to original S1 app

Need help getting rid of new S2 update

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9 hours ago
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JSATLContributor I
asked in General feedback and conversation

May 2024 update.

Did Sonos even test the new update (May 2024)?   it’s awful. Be warned:  don’t install until Sonos fixes the serious bug issues.    

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11 hours ago
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LummaContributor I
asked in General feedback and conversation

Queue Function

New to the community (so apologies if asked already), however, with the introduction of the new Sonos app, where is the option to ‘Play next’, Crossfade, etc. am I going mad here, I just can’t find it! Also Sonos, you’ve brought this shiny new app version and still you don’t group artists into Albums, EPs, Live albums, instead just give us a long list to scroll through and finally, why don’t you show what content is in Dolby Atmos BEFORE I play it. Instead you need to play something to see if it’s been produced in Dolby Atmos, which is ridiculous. I thought all this would have been sorted Sonos, come on. 

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13 hours ago
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Jimbo1955Contributor I
posted in General feedback and conversation

New iPhone app update

The new app is not updating songs playing. Also, the new app is not playing in the correct rooms. It keeps showing a room I don’t use a lot. Always seems to defer to this room, not the intended rooms with my Play 1 speakers.

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14 hours ago
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Peg moneyContributor II
asked in General feedback and conversation

any idea when you think you're going to unbreak your product?

It's fun not being able to change the volume of specific speakers. I also really like how it's a struggle to get them even to play at the wrong volume in the first place. 

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15 hours ago
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sajidazmiContributor I
asked in General feedback and conversation

New Sonos App - Media Server

The new Sonos app does not have ‘means’ to connect  to Media Server, the old one was connected and I had favorites Audio from my Media Server, but now with the new one it lost that ability and all my favourites are NOT connected.  Please bring back the Media Server connection. 

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15 hours ago
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tsdsContributor I
asked in General feedback and conversation

horrible update to app

sonos what have you done ? the app was working fine - now a nightmare no group volume can’t shut music off in one room no sleep timer very very disappointed  

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16 hours ago
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barkinglobsterTrending Lyricist I
asked in General feedback and conversation

Cannot connect to wifi network with new app

I just downloaded the new app on my iPad. When I go to the ‘’System Settings’->’Your System Manage’->’Network’ screen, there are NO networks. The network used by my previous app is functioning, but does not show up. There appears to be no way to initiate a network discovery, so i’m screwed… i can no longer access my NAS, which ios my main music source. Does anyone know how to fix this, or how to revert to the previous IOS app? This release is evidently a total travesty, in looking at all of the recent threads

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16 hours ago
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