Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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2979 Topics

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dpizzutaContributor I
posted in Speakers

Bluetooth connected but no sound

I have a bluetooth turntable (Sony PS-LX310BT) connected to an Era 100. Everything was working fine and easily until yesterday when there was no sound coming out of the speaker while connected. The speaker still connects as soon as the turntable is on. I’ve reset the speaker. The turntable connects and plays audio with a different speaker connected and my Era 100 plays when connected through my phone and computer, just not sure what’s happening now when the turntable and speaker are connected. They were working together as recently as two days ago. 

289
Airgetlam
10 days ago
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CraddManContributor I
asked in Speakers

eARC from TV to ERA 300

In reviewing the input to the ERA 300, it uses a USB-c connection then guides you to use their line-in adaptor or combo adapter. Problem is, the eARC out on my TV is HDMI. Am I supposed to try to find a super high speed HDMI cable with USB-c on other end? IMHO using all of the adaptors is asking for issues and compromises the potential quality of the signal. How is someone supposed to connect the ERA 300 to the eARC out on a newer HDTV? I believe wired connections are superior and much more consistent than wireless/bluetooth. Any assistance is appreciated, 

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Stanley_4
4 months ago
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DavidJSAvid Contributor I
posted in Speakers

grouping 5hz and 2.4 hz

Hi allI’ve had the current set for a while now but recently I’ve experienced more connection issues than ever, despite no changes to my set up.  These are especially bad when grouping pairs of speakers with other ones.I’m on BT smart Hub 2 and I have to use the BT disks to get wifi around the house.Although I know these are not recommended , as above, it seems to have got worse recently.I’ve been digging through my wifi app and can see that some of my products connect using the 5hz band and others on the 2.4hz.Will that make a difference with the grouping and is it possible to make them all use the same?; I’ve read on here that 2.4 is better at reducing interference.Many thanks in advanceDavid

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D
5 months ago
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TriGolfContributor I
asked in Speakers

Alarms didn't work on the new sonos app

Hello, I am an Iphone user of the new sonos app but I can’t modify my alarms settings (desactivate, activate, delete or even create an alarm) while I am connected to my Sonos.Is someone have a solution ?

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14 minutes ago
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SteveFL2023Contributor I
asked in Speakers

sonos arc skipping

I have read the supposed fixes for the incredibly annoying issue with the Sonos Arc sounding going in and out.  It seems the only so-called fix is unplugging everything?!!!? Since I did that and it keeps happening again a few weeks or months later am I to just keep unplugging EVERYTHING each time?  Is this company serious? There must be a better fix or a class action lawsuit to get them to replace and or fix the issue completely?

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38 minutes ago
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Shanua1856Contributor I
asked in Speakers

Arc Dropping Spotify

My Arc keeps intermittently dropping Spotify signal, it works fine with TV signal. Google wifi pucks nearby with great speed and connection.I had two Ones as surrounds with the Arc and when they were configured together all three would drop out. I disconnected them from the Arc and the Ones work fine, no dropping.The Arc continues to drop Spotify audio.Grabbed a diagnostic code 429854836  Halp please

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44 minutes ago
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LJO
asked in Speakers

Turn Alarms OFF now that sonos gives you no control over previously set alarms??

Turn previous ALARMS OFF now that you have no control over WHEN SONOS alarms go off?? This is completely ridiculous!also, PLEASE stop asking me if I want “free shipping” every time I open support site! Definitely don’t want to order any new sonos products after this experience with Sonos.   

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1 hour ago
Majo133
Majo133Enthusiast I
posted in Speakers

Bought new ERA 300s and i can't even add them to my system, because the New app crashes

Seriously. Like freaking seriously.  From yesterday, since i’ve updated, i am having ton of issues.  1.) I was unable to remove surrounds and still cannot remove them, even after factory resetting them. I even uninstalled the app, reinstalled it, and still nothing. 2.) TruePlay did not work, but thankfully, the reboot of my phone fixed it. 3.) I bought 2 ERA 300s today, but i am NOT ABLE TO EVEN ADD THEM TO MY SYSTEM. App just simply crashes and thats it. FOR REAL like how can u even release the new app in this state? Did someone even test if basic featurs still work? What the hell am i supposed to do now? I love SONOS, but this is getting under my skin.@Corry P    

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Airgetlam
1 hour ago
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PageB80Contributor I
asked in Speakers

Era 300 case vibrating

Hey everybody, I purchased the Era 300 a few days ago and I absolutely love it, except for one thing that is driving me nuts: I listen to bass heavy music and it seems the case is vibrating quite often when I’m playing music. This is one of my most hated things as it just ruins the sound, even though I found the sound from the Era 300 to be excellent. This one thing is ruining the speaker for me and I want to know if this is common with this speaker, or if something in the build quality might be off and I need a replacement. I have it sitting on a turntable stand if that helps at all. If I put my hand on top of the speaker, the vibrating stops so I know the speakers themselves are fine. Anybody have any solutions? I appreciate the help!

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Stanley_4
1 hour ago
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cjdaleyContributor I
asked in Speakers

Cannot register Sonos One SL since firmware update on 06/02/2024

I have owned 2 x Sonos One SL since 2020.I return from holiday to discover one of them has disappeared from my system therefore disabling their role as surrounds in my setup.I factory reset to re-add them to my system only to discover that simply will not register with the SONOS server.I factory reset all of my devices and reset the app to discover I have issues with most of my devices.I have managed to get 3 out of 5 devices back up and running.I cannot re-add Alexa voice assistant because I now get an error: 414 Request-URI Too Large I then discover this correlates with the latest update rolled out on 06/02/2024.I now have two Sonos One SL speakers that are paperweights.It took me 2 hours on the phone with technical support to establish this fact, blaming everything from my router, my WIFi signal, my WiFi extender, my neighbours WiFi interference.I am now basically instructed to wait until the developers can workout a fix.Sonos.  What an earth are you doing ? 

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I
1 hour ago
poindexter5221
poindexter5221Contributor I
asked in Speakers

2019 Play:1 software update

I have two Play:1 speakers that I haven’t used since 2019. Is there a way to update the software/firmware for these speakers?

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A
2 hours ago
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marlyoContributor I
asked in Speakers

Why do my Sonos speakers keep disappearing from my app?

In my iOS Sonos app, my speakers come and go on the system. Sometimes they are all there then one hour later only one is showing on the system. Why is that? I am tired of rebooting my modem and router, which is what i have to do to fix the problem.  It is very frustrating.

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2 hours ago
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AirstirContributor I
asked in Speakers

Balance Control lost with update

I just updated the Sonos app and lost balance control on my Sonos Roam stereo pair.  Apparently  the balance control was not included with the update.  Has anyone else noticed this issue or am I just missing something?

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3 hours ago
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SealockContributor I
asked in Speakers

sound sound

Why is my TV sound so much lower than the music. I have Apple TV connected via HDMI to the arc. I also lose the connection when I first open. Doesn’t seem consistent in surroundsound. Any suggestions are greatly appreciated.

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3 hours ago
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tolberttContributor II
asked in Speakers

Internal Cable for Sub

I had a rat take up residence in my Sub and chew the 6 wire ribbon cable from the power supply to the main board.    Does anyone know how I can this part?  I have reached out to Sonos to no avail.  I also talked to some audio folks and nothing either.  Bricked my $700 sub for a $1.50 cable. 

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Stanley_4
3 hours ago
K
KleinsmithContributor I
posted in Speakers

“just use your computer” isn’t an option

This morning I went to change my alarm and realized my app had updated and the alarms are gone, along with other features I really liked using. I logged online to find out everything’s been revoked but I should just use my computer! There’s one problem—I don’t own a computer! So now I’m stuck with a super early alarm (had an appointment this morning) for weeks or months until Sonos fixes the issue 

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webmink
5 hours ago
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Sb77Contributor I
asked in Speakers

speakers

My amazon music won’t connect since new update

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I
5 hours ago
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WillCalladineContributor I
asked in Speakers

Era 100 is not registered

Hi all, I bought a second Era 100 today and tried to register it. Sadly no joy.The speaker appears in the app and connects to the internet. My Sonos app is up to date, have turned router and phone off/ on etc following advice on previous posts here. I have another Era 100 bought a few weeks ago. It registered first time and I’ve had no issues with it.One possible issue is our network: TP-Link Deco 9 mesh. I haven’t tried connecting the second speaker by Ethernet  but could try that. All suggestions appreciated, thank you      

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webmink
6 hours ago
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TThomasContributor I
asked in Speakers

play 3 wont register to my network

Play 3 won’t register to my network. It is connected by Ethernet cable

1
webmink
6 hours ago
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IlluminatorContributor I
asked in Speakers

New controller broke my system

After the new controller update my Beam went offline and reverted back to factory default which sucked so I had to reinstall it, but here started the real headache.The initial setup went smooth but the final step where the speaker connects to my account failed and the Beam is now stuck waiting to connect but here’s the kicker…The controller says that the Beam needs to be updated before I can connect but I cannot update before it’s connected, so that’s kind of a pickle…Anyone experiencing the same issue?

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8 hours ago
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Sb77Contributor I
asked in Speakers

update

My Amazon won’t connect since new update

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8 hours ago
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owensmithContributor I
asked in Speakers

unable to play to Play:1 after Sonos App update

I have updated my Sonos App, now play 1 not working, tried everything to know avail . Sonos Amp and play ones fine

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M
8 hours ago
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Tony a55Contributor I
asked in Speakers

new app update ios

Hi updated the app today and it has lost both my devices Play 3 and Boost.can you help Tony

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8 hours ago
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rounder09Contributor I
asked in Speakers

Trying to add new play 1's to an S1 setup

I’m hitting so many issues it’s tough to identify which path was the closest to success.I have spent several hours with chat agents, who gave up and told me to call in. I’ve been on hold for 45 minutes… and then the call dropped. I’m back on hold again. Super unhappy with how complex Sonos has made this setup….For example, case 1On a fresh install, SOMETIMEs I can get the speaker connected to my Wi-Fi, but the Sonos app (not the S1 app) gets stuck adding the Speaker to a room. The app just hangs on this screen. If I hard close the app, despite the speaker having a solid White LED… I can’t see it being connected anywhere in the app… so I have to start the install againCase 2often on installs the Wi-Fi won’t connect propoerly. If I hard wire, I then see a message “Software update required”. When I try and do that it says I need top Sign in as the System owner I bought these speakers used… is it possible they are still associated with a past user? Any other ideas as to why I’m seeing this

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9 hours ago
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AmyhunterContributor I
asked in Speakers

Connect: amp wont connect to wifi wirelessly

I have recently moved into a house with Sonos system so I did a reset successfully but now it won’t pic up on the wifi, I have successfully connected via Ethernet cable but this isn’t practical.  

3
Airgetlam
10 hours ago
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