Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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2999 Topics

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dpizzutaContributor I
posted in Speakers

Bluetooth connected but no sound

I have a bluetooth turntable (Sony PS-LX310BT) connected to an Era 100. Everything was working fine and easily until yesterday when there was no sound coming out of the speaker while connected. The speaker still connects as soon as the turntable is on. I’ve reset the speaker. The turntable connects and plays audio with a different speaker connected and my Era 100 plays when connected through my phone and computer, just not sure what’s happening now when the turntable and speaker are connected. They were working together as recently as two days ago. 

289
Airgetlam
10 days ago
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CraddManContributor I
asked in Speakers

eARC from TV to ERA 300

In reviewing the input to the ERA 300, it uses a USB-c connection then guides you to use their line-in adaptor or combo adapter. Problem is, the eARC out on my TV is HDMI. Am I supposed to try to find a super high speed HDMI cable with USB-c on other end? IMHO using all of the adaptors is asking for issues and compromises the potential quality of the signal. How is someone supposed to connect the ERA 300 to the eARC out on a newer HDTV? I believe wired connections are superior and much more consistent than wireless/bluetooth. Any assistance is appreciated, 

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Stanley_4
4 months ago
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DavidJSAvid Contributor I
posted in Speakers

grouping 5hz and 2.4 hz

Hi allI’ve had the current set for a while now but recently I’ve experienced more connection issues than ever, despite no changes to my set up.  These are especially bad when grouping pairs of speakers with other ones.I’m on BT smart Hub 2 and I have to use the BT disks to get wifi around the house.Although I know these are not recommended , as above, it seems to have got worse recently.I’ve been digging through my wifi app and can see that some of my products connect using the 5hz band and others on the 2.4hz.Will that make a difference with the grouping and is it possible to make them all use the same?; I’ve read on here that 2.4 is better at reducing interference.Many thanks in advanceDavid

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D
5 months ago
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TriGolfContributor I
asked in Speakers

Alarms didn't work on the new sonos app

Hello, I am an Iphone user of the new sonos app but I can’t modify my alarms settings (desactivate, activate, delete or even create an alarm) while I am connected to my Sonos.Is someone have a solution ?

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1 minute ago
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Jeff SpratlenContributor I
asked in Speakers

Sonos One's Not Registered

I have two new Sonos One’s. I set them up last night using the tan colored app icon on my iPhone. It ran through the update on each of them. Afterwards, they were connected, but a wrench icon was next to them, and it said, “not registered”. Tapped on that and it said I needed to upgrade my app on my iPhone, so I downloaded it from the App Store, it installed, then once in the app, it prompted me for an update again, which I did. I go through the process of letting each speaker play a chime, press the button on the back of the speaker, and it goes through trying to add it. Then the app crashes. I’ve deleted the app numerous times on my iPhone, and it crashes each time I try to register the speaker. I’ve reset both speakers to factory defaults, and rebooted my wireless network. Still doesn’t work. Tried my iPad, upgraded its app, and it actually got me a bit further, then it too crashes when trying to register. Deleting and installing the app again, then trying to go through the registra

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11 minutes ago
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Iva206Contributor I
asked in Speakers

new update / cant connect devices

Hi, after the latest update I cant connect any of my 3 devices (One SL, Ray and Roam). I did a factory reset of all 3 devices, and after connecting i get the following message (see picture). after unpluging abd then plugging back in the device the system cant find any of three. what to do??? please help ♡  

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I
15 minutes ago
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neilmceContributor I
posted in Speakers

Lost all connectivity

Hi community,I have a home speaker set up (Beam + Sub + 2 Ones), a stereo pair of Ones and two other Ones. Connectivity to all of them has been lost. I tried the recommended procedures on the app of turning all of them off/on, and rebooting the router (an Asus model). All speakers are (were) connected via wifi, i.e. none wired. Nothing in my configuration has changed. All other devices in my home are using the wifi and wider internet successfully, with no interruptions. All help gratefully received!

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R
29 minutes ago
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WalmanContributor I
asked in Speakers

Play 3 speaker missing from my system after latest software update

Play 3 speaker missing from my system after latest software update and it wont allow me to add it.Is this a ploy by by SONOS to get me to upgrade to a more recent speaker?

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W
49 minutes ago
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sdfContributor II
asked in Speakers

New Sonos Android Client: how to increase volume on all sonos speakers from app

Before the Android app upgrade I received today, I used to be able to increase/decrease the volume on all my speakers at once with one slider. That feature is now gone, and it appears I need to adjust each speaker separately. I am hoping there is a solution to this nagging issue. Thanks

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1 hour ago
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ha1292Contributor I
posted in Speakers

New app nightmare

So after getting the app update yesterday my Sonos system is now destroyed. The new app does not work - could not play anything, would not connect to my music library. Tried resetting the app - this did not work. Have just reset the entire system, reset teh speakers and now it is even worse as I cannot re-connect the speakers! Waht the f*** is going on?Please can you revert to the app that was working perfectrly well on Tuesday? I now have 2 speakers that I may as well throw in the bin.Can anyone recommend another decent speaker system as I fear Sonos has just shot itself in the foot...

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1 hour ago
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ArcticMuseContributor I
posted in Speakers

Warning to local library users!

Do not allow App to update if you play music stored on PC or Nas.Playing music from these sources is now much more difficult. For example, you now cannot just simply select a folder in your library and play all the music files in that folder and sub folders. Nor can you add to or edit your music library from the app. ​​​Thanks very much Sonos for the 2 very expensive speaker shaped ornaments I have attached to my walls. I shall not be buying Sonos products again!

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1 hour ago
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WaldorContributor I
asked in Speakers

Sub mini not connecting since update

I haven't been able to connect to my sub mini since the latest app update and have tried factory resetting/reinstalling numerous times.The app recognises there's a sub but won't do the final part of connecting it to WiFi. I'm guessing I won't be the only one experiencing this problem.. 

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1 hour ago
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IlluminatorContributor I
asked in Speakers

New controller broke my system

After the new controller update my Beam went offline and reverted back to factory default which sucked so I had to reinstall it, but here started the real headache.The initial setup went smooth but the final step where the speaker connects to my account failed and the Beam is now stuck waiting to connect but here’s the kicker…The controller says that the Beam needs to be updated before I can connect but I cannot update before it’s connected, so that’s kind of a pickle…Anyone experiencing the same issue?

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1 hour ago
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HimmiContributor I
asked in Speakers

connection sonos play 1

speaker not registered, when I try ti register my play one sonos speaker the app turns off

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1 hour ago
Majo133
Majo133Enthusiast II
posted in Speakers

Bought new ERA 300s and i can't even add them to my system, because the New app crashes

Seriously. Like freaking seriously.  From yesterday, since i’ve updated, i am having ton of issues.  1.) I was unable to remove surrounds and still cannot remove them, even after factory resetting them. I even uninstalled the app, reinstalled it, and still nothing. 2.) TruePlay did not work, but thankfully, the reboot of my phone fixed it. 3.) I bought 2 ERA 300s today, but i am NOT ABLE TO EVEN ADD THEM TO MY SYSTEM. App just simply crashes and thats it. FOR REAL like how can u even release the new app in this state? Did someone even test if basic featurs still work? What the hell am i supposed to do now? I love SONOS, but this is getting under my skin.@Corry P    

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1 hour ago
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WillCalladineContributor I
asked in Speakers

Era 100 is not registered

Hi all, I bought a second Era 100 today and tried to register it. Sadly no joy.The speaker appears in the app and connects to the internet. My Sonos app is up to date, have turned router and phone off/ on etc following advice on previous posts here. I have another Era 100 bought a few weeks ago. It registered first time and I’ve had no issues with it.One possible issue is our network: TP-Link Deco 9 mesh. I haven’t tried connecting the second speaker by Ethernet  but could try that. All suggestions appreciated, thank you      

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1 hour ago
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PotemkinMcNastyEnthusiast I
asked in Speakers

App crashes when trying to add new speaker

I have a bunch of Sonos speakers already working merrily. I’m trying to add one more era 300. The app recognises the new speaker, connects it to my network, then the app crashes.I can see the speaker in my system but I can’t use it, and it is asking me to register it. When I do that the app crashes again. I have factory reset the speaker several times. I have removed the Sonos app and reinstalled it. I have tried this from three different iOS devices and the app crashes on all of them.Sonos support told me to post something on here as they didn’t have a clue.Can anyone help?   

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2 hours ago
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CloutimeContributor I
asked in Speakers

alarm

Alarm settings are not in new app. My alarm start every morning but there is no way to manage it anymore! What do you suggest?

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2 hours ago
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SSSousaContributor I
asked in Speakers

Speaker Control

I just updated my Sonos app on my iPhone and now I can’t control the volume individually on my two Move2 speakers. Anyone know how to fix this?

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4 hours ago
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Elly70Contributor I
asked in Speakers

sonos beam

Ik wil de Sonos beam als speaker gebruiken voor Google nest hub. Kan dat en hoe doe ik dat? Moderator Note -Translation by Google:I want to use the Sonos beam as a speaker for Google nest hub. Is that possible and how do I do that?

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4 hours ago
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Alex WalworthContributor I
asked in Speakers

Roam thinks no music is playing when asking to stop playing music

Interesting issue this morning.... I was about to leave the house and used the Sonos voice assistant to ask the Sonos roam to stop playing music. Got the error beep and it kept playing, asked again and got the voice response of no music is playing. Here's a video to the problem : https://photos.app.goo.gl/AL9RGy1TDbNiewjJ6 Also here's a screenshot of the Sonos app showing that music is playing in the kitchen: 

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4 hours ago
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sstefContributor I
asked in Speakers

new app

Got a new black spot app on my phone this morning and it doesn't find my play one! I've spent at least 7 hours on the phone to you guys over the past month then this! What do I do?

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5 hours ago
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PageB80Contributor I
asked in Speakers

Era 300 case vibrating

Hey everybody, I purchased the Era 300 a few days ago and I absolutely love it, except for one thing that is driving me nuts: I listen to bass heavy music and it seems the case is vibrating quite often when I’m playing music. This is one of my most hated things as it just ruins the sound, even though I found the sound from the Era 300 to be excellent. This one thing is ruining the speaker for me and I want to know if this is common with this speaker, or if something in the build quality might be off and I need a replacement. I have it sitting on a turntable stand if that helps at all. If I put my hand on top of the speaker, the vibrating stops so I know the speakers themselves are fine. Anybody have any solutions? I appreciate the help!

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6 hours ago
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Daz11Contributor I
asked in Speakers

final connection issues

Hi I have a beam 2 and was looking to add 2 Sonos ones to it but every time I try to add them it can’t finalise the last step called Sonos they changed router settings but can’t help anyone had this issue ? 

3
D
7 hours ago
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ReneeClaireContributor I
asked in Speakers

alarm clock

Can we please, please, please get the alarm clock and sleep timer back? I use the alarm every day. This whole new update is just causing issues in stead of being an improvement. Still no searching in play lists, it’s making it harder to select one speaker (I need to select both and then deselect the one I don’t want in stead of directly choosing one) and the no more alarm is really a huge issue for me. 

0
R
10 hours ago
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