Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 4,530 Topics
  • 31,034 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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4530 Topics

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Eking708Contributor I
asked in Controllers and Music services

New Sonos App broke my entire system. It is unstable

Dear Sonos,The new app uploaded itself on apple devices and now my system is completely bricked/useless. I have ZERO components in my system. I have tried to factory reset it, doesn’t work. Tried resetting the app, doesn’t work. Tried to get hold of support to no surprise ZERO chat reps available at 10:30 eastern time, and 50 minute wait for support.Do you people sit in a room and make up ways to piss your consumers off, because you are AMAZING at it? This entire system is about 24 hours outside of going in the garbage can since i can’t use them anymore.

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12 hours ago
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Boyse6748Contributor I
asked in Controllers and Music services

The latest Sonos Upgrade

What on earth have sonos done. Five years of trouble free operation, and then today’s upgrade destroys the entire setup. Phoned the support line, only to be told 95 minutes wait time.its a joke…. I assume.????I wish there was an undo button. This truly is extremely irritating. Did nobody check this mess prior to release.No doubt there will be no apologies or an offer to resolve this bloody fiasco.GUTTED. 😡😡🤬🤬🤬 AN ENTIRE DAY WASTED !!!!!!!!

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13 hours ago
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EdrobjrContributor I
asked in Controllers and Music services

sonos tidal issue with new sonos app update

Since the new Sonos app update ( May’24) I can longer play all “top tracks” from an artist search on tidal. It will only play one song.  The same goes for artist radio on tidal it will only play the first song you pick.  Previos Sonos app would automatically play each song one after the other.  This is something I use all the time.

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13 hours ago
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Ian w.Trending Lyricist I
asked in Controllers and Music services

unable to load amazon music playlists, stations etc

I have downloaded the new app and now all of my pinned amazon music now states ‘unable to load content’. For instance, playlists, stations, my music etcIf I click on the Amazon music service icon, there is nothing there eitherI have deleted the app and tried again, deleted Amazon music and then re authorised, but no joysee pictureDoes anyone have any ideas on how to get it back?thanks, Ian 

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13 hours ago
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FredskiSoundsContributor I
asked in Controllers and Music services

Where is the Music Index stored, on a Sonos device or in the App Controllers?

Just curious,When we Index our externally attached Music Library, where does Sonos store the Index?  Does each App controller have it’s own Index, or is there one master Index stored somewhere and shared with all other App controllers?  Is the index stored on a Sonos device that requires the use of memory? Also, does the Album Artwork come directly from the Library or is it also stored somewhere in a Sonos device or controller?The reason I ask; wondering if a large Music Library Index could eat up memory on older Sonos devices that have limited memory and perhaps cause playback issues?

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Stanley_4
13 hours ago
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Rip TornContributor I
posted in Controllers and Music services

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?

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13 hours ago
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MarcovangennipContributor I
asked in Controllers and Music services

music library after latest app update

Just installed the new app. But I can’t find where the music library went. Also no option to add a folder to the library 

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14 hours ago
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JonhortonContributor I
asked in Controllers and Music services

why did you completely screw up the Ui with the new design?

Your new design has removed basic functionality that is incredibly frustrating.Where is the add to queue button on songs or albums?Where is the ability to quick view an album from a song?Why can't I easily browse the artist from a song I like?It takes at least five more steps to do anything in the new design! Android design is also an afterthought.  I didn't pay thousands of dollars for your system for it to be neutered by a half thought through redesign!Please fix this asap.

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14 hours ago
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SimonBissonContributor I
asked in Controllers and Music services

No access to Subsonic with the new app?

I don’t seem to be able to see my currently configured Subsonic server from the new app.Will there be a way to connect to home libraries and media servers as normal? Plex is working at least.

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14 hours ago
Flattliner
FlattlinerEnthusiast II
posted in Controllers and Music services

New Sonos App

The new Sonos app is so bad that I will be spending the rest of today looking at 3rd party controller apps for iOS and iPadOS. Truly the worst update of their entire software history, there are so many bugs that I’m not wasting time detailing them (others have already done so).Any good bits?Er…I like the reversion to a black icon.Hmmmm…Album covers fill the available area more than they did on the iPad version.That’s it. I’ve never had a worse case of update remorse and feel like an idiot for updating all my software; at least the macOS app still works...

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14 hours ago
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Rickey RocketContributor II
posted in Controllers and Music services

For those of you who hate having to use the sonos app, here's a useful alternative

Of you're like me and despise the Sonos app and the inability to use apps like you tube (well technically any app since the Sonos app only works 1 out 20 times). I've found this app called Air Music, that allows you to cast audio to your Sonos speakers using any music service or app/player/webpage that produces audio for Android, it's basically the closest thing to Apple Airplay that if found. I can just launch you tube or spotify or my local file player and cast the audio without having the headaches of being forced to you use Sonos beyond terrible interface, highly recommend it, it's been total ges changer for me and actually makes Sonos products useable.  https://play.google.com/store/apps/details?id=app.airmusic.trial

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14 hours ago
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MatthewMarshF1Trending Lyricist I
asked in Controllers and Music services

new app (iOS) and local music library (NAS)

Just to make sure I am correct (because it is hard to believe): the new app does not allow connection to a local music library - only to streaming services. I had the confirmed in a chat with the customer service  people but it seems so whacky that I thought I should check here. 

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14 hours ago
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philradnorContributor I
asked in Controllers and Music services

NAS

I’ve invested thousands of pounds in my music collection I can no longer access it from my NAS. Why is this?

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Ken_Griffiths
15 hours ago
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MartinLooferContributor I
asked in Controllers and Music services

sign in as system owner issue for two sonos accounts

following the upgrade. Myself as the primary system owner can use the app fine with no issues. My partner who has her own sonos account and Spotify account has completed the upgrade but when logged in under her own user a display on the home page reads ; sign is as the system owner to see this content.The preferred services are set to her Spotify account and whan spotify is clicked from the home page access is as it should be.However sonos favourites is showing the system owners favourites. So i signed in as the system user [ myself] as advised by the sonos live chat agent, and made sure the settings for Spotify etc were set. The home page remains the same, with my recently played and my sonos favourites.If we try to use that way if conflicts if we use at same time so I returned to the log in of my partner and started again.Deleted app, reinstalled, cleared cache . no good. the live chat agent recognised the issue but did not seem to grasp how it worked previously before app upgrade an

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Ken_Griffiths
15 hours ago
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SterlyWhirlContributor I
asked in Controllers and Music services

Unable to download update, unable to login as “owner”

Unable to login as the system owner. I’ve had the same devices on the same internet, under the same profile, for four years.

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15 hours ago
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WilmaKeesContributor I
asked in Controllers and Music services

upgraded sonos app

Where can I find my personal Sonos playlists in the new Sonos App

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15 hours ago
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LandgroundContributor I
asked in Controllers and Music services

Stuck on ”allow access to local network” in new app. Help!

Deleted the old app (ios) and installed the new one, but now it won’t get past the ”allow access to local network” message. Even though I’ve allowed access on and off several times.So basically I can’t use the app at all. Can’t add or edit speakers, nothing. Spotify is now my main Sonos app……Have tried to reinstalled the app and restarted the phone several times. Anyone with the same issue?

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15 hours ago
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MUTVICHContributor I
posted in Controllers and Music services

Urgent Need for Download of Former Controller to Fix This Problem

I happen to have two separate configurations of Sonos -- one in my house, operated via my iphone, now under thrall to the disastrous new non-functional controller.  It has lost, literally, 80% of my Playlist links and doesn’t even access my Albums.  I have a separate Controller install in my Office, in the rebuilt former Garage on my property, with four smaller speakers.  It is completely functional, sees all the Playlist items in the main Collection and Albums both, and operates as if nothing has changed!Is it possible for Sonos to provide its longtime loyal customers like me an install file for the former FUNCTIONAL Controller that would allow us to install it over the current nightmare and access our existing lists of music playlists and albums without having to rebuild everything manually?Michael Utvich, Los Angeles.

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15 hours ago
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robokittyEnthusiast I
asked in Controllers and Music services

There's an article from Forbes about this update!

https://www.forbes.com/sites/jonathanreichental/2024/05/09/4-lessons-from-sonos-app-upgrade-fiasco/?sh=6ea6258056ad

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16 hours ago
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Beech LifeContributor I
asked in Controllers and Music services

No Access to my music library, Sonos playlists gone !

I suspect my problems are relating to the new app, but I am now unable to access my stored music on my networked hard drive. My Sonos playlists have completely disappeared. For someone who has spent hours compiling these playlists and with a vast amount of music available on my hard drive I am feeling totally let down by Sonos. I’ve built my whole music listening experience around the Sonos system and 90 % of it has been taken away for this “upgrade”! The app is not easy to navigate, there is no ability to create a playlist, you cannot add to queue or edit! No access to a local library. I cannot believe this has been rolled out with so many functions that were the mainstay of Sonos being removed. Basically all I am  able to do is stream music services only. Is there any way of going back to the old app or a “work around” to access my own music and restore my playlists? 

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16 hours ago
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MarshmanContributor I
asked in Controllers and Music services

New Sonos App

I downloaded the new Sonos App as my system said an up grade was available. I now cannot find any of my room setups, my music libraries, or any of my speakers. Help please?

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16 hours ago
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WattAJContributor I
asked in Controllers and Music services

Sonos S2 app is insisting that I update to 80.x

Hi. the Sonos S2 app 16.x is now insisting that I update to 80.x. I don't want to as I rolled back to the earlier version to get back my alarms and sleep timer.Is there any way to get past the update message as it's preventing me from managing my system?Thanks. -- Edit --The app seems to be working correctly with my Play 1s, but is refusing to manage my Roam SL without the shit update.

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16 hours ago
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LenMcGeeContributor I
asked in Controllers and Music services

2nd mobile in room takes over

If we have 2 mobiles in the room and 1 cell keeps taking over control of the app. How do I change that? Also we have difficulty moving back from music back to TV.help

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17 hours ago
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Martin E HansenContributor I
asked in Controllers and Music services

Search function doesn’t work in the new app

The search function doesn’t work in the new app, all services seems to be up and running. Tried everything, uninstall/install of app, reboot of network. The search function is working fine on my iPad with the old app (orange one). Anybody knows how to fix this?

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17 hours ago
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JarrattContributor I
asked in Controllers and Music services

getting rid of Line In

I inadvertently enabled Line In; I can't figure out how to disable it.  Assistance appreciated

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17 hours ago
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