Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 4,538 Topics
  • 31,097 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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4538 Topics

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eegg7777Contributor I
asked in Controllers and Music services

YouTube Music displays the first 100 albums only

Sonos Support,YouTube Music displays the first 100 albums only.Do we know when this will be fixed? There is a recommendation in another thread to remove and re-add the service, but that didn’t work.If I open YouTube Music in a browser, I can see all my albums. If my browser can do it, the Sonos app should also be able to.This is more critical after the latest update, as it is no longer possible to connect to a music library on a network drive.

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8 hours ago
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the ZiGContributor II
posted in Controllers and Music services

NO LINE-IN

since the app updated it is impossible to use my LINE-IN function … how can SONOS get it so wrong ?

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8 hours ago
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Tom.Contributor II
asked in Controllers and Music services

Titles are missing for Apple Music

I have a Sonos Connect and Play:3 with the S1 app. There are no updates available.But now the titles (from albums and playlists) are missing while browsing Apple Music, making it impossible to find music!How do I solve this? 

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8 hours ago
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greg_67Contributor I
asked in Controllers and Music services

Personal music library features removed in the new May 7 2024 app version

The new “improved” app version seemed to wreck all of the features that made a personal music library on Sonos usable. Two major problems:There is no way to search your own personal music library anymore Browsing your personal music library is extremely painful if you have thousands of albums. We used to be able to zoom in by first letter. Now if you want something beginning with a “T”, you have to scroll through hundreds of screens worth from “A”.Has anyone found a workaround for these?I know Sonos has been optimizing for streaming services these days. But completely abandoning support for your own hosted music library was not what I expected.

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8 hours ago
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ThomassTrending Lyricist I
asked in Controllers and Music services

New Sonos App - Utterly useless!

I’m sure it’s not just me, but it’s possibly the worst ‘update’ yet! Can’t find half of the things which were previously easy to access. It’s a big 👎from me!

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8 hours ago
johngrantmaclean
johngrantmacleanContributor I
asked in Controllers and Music services

Is there a way to rollback ios app to previous version ?

Is there a way I can rollback the new sonos ios app that I accidentally upgraded to on my iphone/ipad ?I would like to go back to the earlier version until all the bugs/glitches etc are fully resolved on the new app released in last few days.

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9 hours ago
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ChrDContributor I
asked in Controllers and Music services

New app - Radioplayer not working anymore

Hello,Is there a way to install back the “old” version of the Android app ? Since the “major” update, the Radioplayer in not working anymore. I’m lucky that on my PC, I still have the old version with a working Radioplayer, otherwise I couldn’t listen anymore my radios

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9 hours ago
Byork
ByorkContributor I
asked in Controllers and Music services

Can't add folder to music library (913)

Anyone know how to fix error 913? Mac OS 13.6.6 Cheers.

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9 hours ago
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J m freemanContributor I
asked in Controllers and Music services

when will playlists work again?

When will play lists work again?

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9 hours ago
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salami slicesContributor I
asked in Controllers and Music services

How to solve the Error 913 (Music Library) on a Mac

There is a reported bug fix coming mid-June 2024. If you can’t wait until then…(I did this running Sonoma 14.4.1) And thanks to folks in a separate thread on the details - just tried to put them all in one place.I made a video of the process if you prefer that way: https://youtu.be/kjhKhDuvgDYPart 1 - Set up the share (System Settings/Preferences)Open System Settings (in earlier MacOS it’s called System Preferences). Click on the apple in top left of your screen to find that option. Choose General Select **Sharing**. Enable **File Sharing** Click the "i" symbol Click the "+" symbol. Add a shared folder by choosing the folder where your music is stored and selecting Open The name of the folder here will be the ShareName that you’ll use in Part 3. Under ‘users’, confirm that the list includes an ‘everyone’ option, and that you set ‘everyone’ to *Read Only* at a minimum (or “Read & Write”) Ensure the customer's account is set to **Read & Write** I’m not 100% sure ‘customer’s acc

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11 hours ago
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ChrisJCTrending Lyricist I
posted in Controllers and Music services

I've rolled back to version 16.1

The new app is an unmitigated disaster. I think on that everyone seems to be agreeing.I’ve now rolled back to the previous version on my Android phone. Its a bit of a fiddle but can be done. Its definitely worth doing. It suggest others who are frustrated with the new version do the same.

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11 hours ago
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whydidipayforthisContributor I
posted in Controllers and Music services

Sonos Incompetence

I have spent a lot of money on sonos products. The last update has made my investment almost worthless. My question is do I have any legal recourse? Any advice would be appreciated.

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12 hours ago
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wresslContributor I
asked in Controllers and Music services

Unable to add Music Library after Controller app upgrade (MacOS High Sierra)

Just upgraded the controller on MacOS today (now version 16.2, S2, 79052294, 135275309)Music Library disappeared and trying to re-add it gives“Unable to add the shared folder “//MACBOOKPROB277/Music” to your Music Library (1002).This is after turning on File Sharing and giving read/write to Everyone, otherwise it would be stuck on “permissions”.   My setup was working perfectly before today without file sharing turned on.

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12 hours ago
Stanley_4
Stanley_4Lead Maestro
asked in Controllers and Music services

Web App Minimum supported screen size?

So all I can get with the new Web App is a nice note “Unsupported Screen Size” So very helpful.Why has Sonos decided not to share the minimum supported screen size with us users?Is there a better solution than trying to open the Web App on every device I own and seeing which ones are “good enough” and which aren’t?

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Bumper
12 hours ago
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ZoedContributor I
asked in Controllers and Music services

latest version

The latest version xxxxxx.08 lacks the polish and seamless performance I’ve expected from Sonos.Finally spoke to Support after 2 hours and 5 minutes on hold.Firstly ALL previous Sonos Playlists have disappeared and told ‘they will come later’. What? Who in their right mind would provide an upgrade and remove previous features without comment.Performed a remote reset and before it was complete, the Support person said, ‘ all good, have a nice day’ and hung up. Problems still remain but will I put up with another 2 hour wait? Certainly not!Still slow and unresponsive and previous version quickly recognized when the TV was connected and the sound dutifully came through speakers immediately.Now it reverts to TV Audio by itself even with the TV off and of course the music stops.This is a shamble, no less.  

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13 hours ago
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prAscoContributor I
posted in Controllers and Music services

Disaster App Update 80.xx.xx - May 2024

I just want to put my review (app store) from the latest update here in as already so many of us feel the same way: first of all - i m a customer and fan since 2011 and i ve several setups in my home: 1x arc - 2x era 300 - 1x sub (3rd gen) - 1x beam (2nd gen) - 2x era 100 - 1x one (2nd gen). also i m a software dev and system admin for about 25y (large international corporation). yesterday I downloaded the new update and it s a total failure and complete disaster! it s so bad that i m willed to sell all my speakers if it s not corrected or will be rollbacked. the new design is neither intuitive nor performant (iPhone 14 pro) and also key features missing like editing an actual playlist/cue, sleep timer, alarm, etc. also my favorites don’t work anymore, can’t mute, can’t switch between tv and music, nas settings gone and are not available, some services had to been removed and new connected, etc.how is it possible that a big company like this „burn it down to the ground“ when the app be

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14 hours ago
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Dan FreeneContributor I
posted in Controllers and Music services

Latest Update FAIL..!!!!!

Dear Sonos. We are proud Sonos users and have 8 Sonos products installed throughout our townhouse in Sydney. Everything working in harmony with the amazing Sonos Functionality until 4 days ago we updated to your latest app firmware update, and have had 4 days of utter “hell” with everything from incredibly slow reaction times to linking with Music through Spotify and SoundCloud. To randomTracks being dropped into and on top an already playing song. Separating speaker systems that have been melded with calculated intent. AND, have left a very lovely Sonos One that cannot be reconnected to the system. Your update is a FAIL. Be better SONOS! Get to work Fast, iron out the bugs, or else risking a long serving customer moving to a better and way more reliable product with an interface that actually works. Please respond promptly.As you tell from tone - Not Happy. Dan Freene Moderator Note - Removed personal information

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14 hours ago
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EdgeContributor II
asked in Controllers and Music services

Latest Controller

Hi from down under in New Zealand. I have now joined the chorus on the multiple issues with the latest controller. I am lucky if my controller (on my android phone) connects and when it does it loads up & moves as fast as a slug. Secondly, every 2nd or 3rd day it fails to connect and the only way i can gain access again is to to turn off/on my Sonos system and do a a reboot, and just to make it more challenging on some days after doing this i have to reboot my phone as well.Can we not just have the option to have the previous controller (which ran smoothly) as an option & when will these issues be sorted?Its driving me mad :)

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14 hours ago
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Stone151970Contributor I
asked in Controllers and Music services

after update 80.00.20 all devices not available

After Update 80.00.20 all devices are Not available.With the old 16er Version everything was Fine.S2 with sub,Playbar,play3 and move.the devices are available in my Spotify App.In Sonos s1app are the devices viewable ….   IOS iPhone 15max pro

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14 hours ago
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DaffyBandmitContributor I
posted in Controllers and Music services

The new Sonos app sucks so bad I may throw my gear in the river and buy a Brennan

This app sucks. All I want to do is play my music. I dont care about services. This new app buries my own files. Crap!

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15 hours ago
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Venky554Contributor I
asked in Controllers and Music services

Now I cannot add sonos devices-says login as a system owner

I have upgraded to a new router now I can’t connect to the new WI-FI. I tried all the settings still can’t connect. I tried deleting my account and created a new account now the products are not showing to pair. I tried deleting the app and reinstalled but still no luck. asking to sign in as an owner. Is anyone have solution for this? Thanks in advance.

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15 hours ago
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chuffie2112Contributor I
asked in Controllers and Music services

can no longer use my pair of Moves at work since update

i can no longer use my pair of moves at work. I only ever use these at work as i have a pair of Play 5s at home.have done factory reset, re installed app: everything i can think of. The app will not even connect to them separately anymore.Earlier tonight managed to connect one, tried to add stereo pair, said complete ( along with announcement sound) but only one speaker worked. Tried resetting everything, now i cannot connect at all.

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15 hours ago
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Eking708Contributor I
asked in Controllers and Music services

New Sonos App broke my entire system. It is unstable

Dear Sonos,The new app uploaded itself on apple devices and now my system is completely bricked/useless. I have ZERO components in my system. I have tried to factory reset it, doesn’t work. Tried resetting the app, doesn’t work. Tried to get hold of support to no surprise ZERO chat reps available at 10:30 eastern time, and 50 minute wait for support.Do you people sit in a room and make up ways to piss your consumers off, because you are AMAZING at it? This entire system is about 24 hours outside of going in the garbage can since i can’t use them anymore.

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16 hours ago
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EdrobjrContributor I
asked in Controllers and Music services

sonos tidal issue with new sonos app update

Since the new Sonos app update ( May’24) I can longer play all “top tracks” from an artist search on tidal. It will only play one song.  The same goes for artist radio on tidal it will only play the first song you pick.  Previos Sonos app would automatically play each song one after the other.  This is something I use all the time.

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16 hours ago
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Ian w.Trending Lyricist I
asked in Controllers and Music services

unable to load amazon music playlists, stations etc

I have downloaded the new app and now all of my pinned amazon music now states ‘unable to load content’. For instance, playlists, stations, my music etcIf I click on the Amazon music service icon, there is nothing there eitherI have deleted the app and tried again, deleted Amazon music and then re authorised, but no joysee pictureDoes anyone have any ideas on how to get it back?thanks, Ian 

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16 hours ago
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