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Ditte
Ditte
started this topic

Tips for common Sonos problems

Running into challenges with your Sonos system?Here you'll find solutions to some of the most common problems. While this is a good place to...
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Kenneth R
Kenneth R
started this topic

How the 'ask a question' forum works

If you have a question and are not sure where to start, ask it here. We'll keep an eye on everything that gets posted here, and once someth...
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220 Topics

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rolf_the_wolfAvid Contributor I
posted in Ask a question

expect an feedback by the CEO

Hi allAfter the disaster with the new app, I expect a clear statement and feedback by the CEO on the Sonos website. That is the least I expect. 

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Y
2 hours ago
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NickB71Contributor I
asked in Ask a question

New App "Lost" my Music Library after update

I’ve just updated to the new Sonos app.  It “lost” access to my Music Library during the Update and no longer gives the option to access it in Manage My system.  What’s going on Guys?  Have you lost the plot?

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N
2 hours ago
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eaziguyContributor I
asked in Ask a question

Where has crossfade gone?

Updated the app, excited to find out what’s in store. Seems to be a very busy, confusing app. Can’t access crossfade, which I use all the time. 

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M
2 hours ago
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pierrepvContributor I
asked in Ask a question

nouvelle version application

Bonjour,Pourquoi lorsque l’on augmente ou diminue le son, nous n’avons plus un nombre qui augmente ou diminue.Pourquoi ne peut on plus régler le son avec le bouton de l’Iphone??? Cordialement

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P
2 hours ago
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RH357Contributor I
asked in Ask a question

New iPhone app and not MUTE feature? Or Battery charge Percentage?

With the new iPhone app:-how does one control MUTE? I cannot find it anywhere. -Where did the charge level go for each unit? It used to show what percentage charged they were but now nothing? Not being able to MUTE is maddening! Anyone know how? Thank you! 

2
R
2 hours ago
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Jupp710Contributor I
posted in Ask a question

Updated App

I have updated the Sonos app yesterday and now none of my speakers will connect to the app. I’m being told that I have to disable the Sonos Boost and try connecting again. Are others having these sorts of issues?

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J
2 hours ago
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waniolksContributor I
asked in Ask a question

New android application -The ability to turn on music on a scheduled basis is no longer available

I took advantage of the opportunity to schedule in advance the time at which the scheduled music would be played. With the new version of the Android application, this possibility disappeared. Anyone know what to do?

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W
2 hours ago
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SilentDContributor I
asked in Ask a question

New Sonos app (on IOS) cannot see all my Spotify playlists

I got the email about the new Sonos App on 5/9/2024 and updated the Sonos app on my iPhone 13 Pro and iPad (both of which I keep up-to-date with the latest software updates).I use Spotify as my music service and I have 347 different Spotify playlists. Unfortunately, the new Sonos App only shows me the last 50 playlists that I created, I cannot see all 347 Spotify playlists! Yes, I removed the Spotify service and then reinstalled it. Yes, I rebooted my iPhone and iPad. Nothing has worked for being able to see all my Spotify playlists. (Please do not tell me to recreate the playlists on Sonos, I will not do that.) FYI, the old Sonos app let me see all my Spotify playlists, and on my PC laptop running Windows 11 Pro I’m running the Sonos OS S2 version 16.1 application and that lets me see all my Spotify playlists. When will there be a fix for this on IOS? thanks

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J
3 hours ago
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lumpsContributor I
asked in Ask a question

When will searching of local library return?

Any word on when the return of being able to search my own music library will be here? Pretty absurd to not be able to search a local library, or add an album at a time to the “now playing” queue.  

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L
3 hours ago
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JohnG666Enthusiast II
asked in Ask a question

New App Hide Recently Played Android App

If I press the Hide option on the Home Screen for the Recenlty played, nothing happens and it doesn’t get rid of it.Also if you select to Edit the Home Screen, it tells you to delete or reorder the items on the Home Screen but I can’t see a delete option at all there.The Hide option on my iPad Pro did work and did hide the Recently played.The above 2 things are faults that I haven’t seen mentioned elsewhere. I have many issues with the new apps but that has been discussed in other threads. On the whole, having been a faithful Sonos user since the early days, I’ve lost all confidence in this company and won’t buy any new hardware from them. 

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J
3 hours ago
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Thechamp100Contributor I
asked in Ask a question

Sonos App iOS can't add songs to playlists - Tidal

Hi,I am using the new Sonos app on iOS and there seems to be no way to add songs to Sonos or Tidal playlists from the app. Is this really true or am I missing something? Is it up to the music services to do something?  If true, this is HIGHLY disappointing as it was the primary way to build playlists between using the Sonos app and Tidal playlists - which I also use the latter outside the home. Please fix!

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3 hours ago
F
ForrestChromatic Producer I
posted in Ask a question

Heads-up: New Sono iOS app is missing URLs feature from "TuneIn" (on MacOS)

Just a heads-up to those who may be upgrading to the new iOS app, there is an issue where the URLs we have put in via “TuneIn” on the older MacOS controller are not being propagated to the iOS app.   I talked with support, they are aware of it and will be fixing it in the near future.I presume they will make sure that is not an issue prior to releasing the update to MacOS.In the new iOS app, “TuneIn” appears to be a paid service now.  So I’m not sure how they’re going to mix all of this up.    In my case, I subscribe to another service (for years) that uses URLs to play their mixes and I really use a lot of their stuff, so I am anxious to have this fixed up. 

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F
3 hours ago
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mac2468Contributor I
asked in Ask a question

MFA for Sonos Account

Hi,Hoping someone can answer a query around account security. As far as I can see the account we all use is only a single authentication. I’m hoping / wondering if there are any plans to change that by incorporating MFA?Does anyone ( Sonos or community ) know if this is going to be incorporated or is on a rollout in the future ?Thanks in advance !

18
Schlumpf
3 hours ago
G
GahamContributor I
asked in Ask a question

Please can someone from Sonos explain the action plan for the New App

As is evidenced by all of the posts here, the new App is not fit for purpose. This means that we, the users, need a plan of action to deliver all of the functionality we need. We need this in hours/days not weeks/months.The obvious solution is to backout the New App and redeliver the previous one.Please can someone from Sonos explain why this has not happened already?   

2
C
3 hours ago
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Kees HContributor I
asked in Ask a question

The Service "Familystream" can't add in the new Sonos App

The Service "Familystream" can't add in the new Sonos AppWhen is the solved? It is a know issue, I think so!

0
K
3 hours ago
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MHFortechContributor I
asked in Ask a question

Zone dropout when playing grouped

when i have multiple devices grouped several of them will drop in and out on a regular basis.  Worst offender is the Play5

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M
3 hours ago
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HipposContributor I
asked in Ask a question

new version of the Sonos App

New app is absolutely rubbish. My playlist are missing and the QUEUE is missing completely.i have to use my old iPad to play and add music to my Queue. If I could get the old version back I would definitely go back to the old version. This new version is absolutely garbage 

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V
3 hours ago
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clownsurferContributor I
posted in Ask a question

THE NEW APP IS ABSOLUTELY HORRIBLE!!!

This new update is so bad I beg to get the old one back that was simple but so much better in every way. 

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C
4 hours ago
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Capt DaveContributor I
asked in Ask a question

Setting up Sonos Move

Do I require Wi-Fi in my home to use the “ Move” speaker, or can I blue tooth from. I phone after set up?

1
jgatie
4 hours ago
V
ViNoContributor I
posted in Ask a question

Who wants to return their entire system?

New update = no alarms, no sleep timer, no local libraries, no queue editing, no new playlists, no grouped volume control for individual speakers...shall I go on? This forced update ruined my entire 20+ speaker system except for my play bars which still work for sound on the TV, thankfully.  Roll us back, do your job and give us an app when it's actually functional. Never. Remove. Functionality. 

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V
4 hours ago
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j5centContributor I
asked in Ask a question

trueplay not working

Trueplay won’t work for me. Its stuck on the final menu before the tones are played.

1
K
4 hours ago
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CauraContributor I
asked in Ask a question

new app

Where is the alarm?

2
W
5 hours ago
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SewnossContributor III
asked in Ask a question

Emergency! Must downgrade new app ASAP

I just upgraded to the new Sonos app, what an AWFUL, AWFUL mistake that was!I need to get the APK for the previous version. Please somebody send me a link.The new app does not allow quick easy control of the volume and EQ settings from the main volume slider. Everything about the new UI is just incomplete or missing. Although I could probably get over how psychologically jarring the new change is (I even lose the app icon now its color has changed), basic features are just missing.I can’t accept the inability to quickly control the sound I hear from a system designed for playing sound. Not fit for function any more! It’s got to go, will downgrade and block future updates.Sad to say Sonos, bitterly disappointing.

7
S
5 hours ago
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JennytaliaContributor I
asked in Ask a question

widget missing on Android

I opened my Android phone yesterday and discovered my Sonos widgets were gone. I was going to just carry on using the Sonos app which, so far, works fine but the sleep timer feature is also gone. Will it and the widgets be reinstated? 

0
J
5 hours ago
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johnnweissContributor I
asked in Ask a question

Android phone app

The new Android app was uploaded to my Pixel Pro 7 phone last night. While I can see the Sonos playlists I had previously created they are all faded out, I no longer see a list of the songs on the playlist.  If I click the three lines, I’m given a page that has nothing on it but “Replace Queue”.  When I click that, music starts playing from top of list. What does Replace Queue do? Can I control daily updates from phone app or just the PC (Dell PC). The music I listen to is on two separate drives on my PC.  The phone app lets me see the music under artist, album, or song choices but can’t scroll through 9K songs using a scroll bar on the right side as that no longer exists.  Can use finger to scroll.  Has anyone at Sonos tried doing that - it is unacceptable. Can’t add songs to Sonos playlists from phone app. Is there a problem with the phone app having a new icon but the PC hasn’t changed - does that mean something has not been updated. Diagnostic ************Moderator Note: Recorded a

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J
5 hours ago
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