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Ditte
Ditte
started this topic

Tips for common Sonos problems

Running into challenges with your Sonos system?Here you'll find solutions to some of the most common problems. While this is a good place to...
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Kenneth R
Kenneth R
started this topic

How the 'ask a question' forum works

If you have a question and are not sure where to start, ask it here. We'll keep an eye on everything that gets posted here, and once someth...
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197 Topics

B
bullenContributor I
asked in Ask a question

Sonos app

I just updated to v 80.00.04 of the ios app and I can’t see any way to shuffle my entire music library. I can still do it from the desktop app and it will then work on the app but the queue comes up as empty and there appears to be no way to initiate a shuffle of the music library from the app.Am I missing something or is this somebody’s bright idea of an “improvement”?

1
D
3 hours ago
D
DavemdContributor I
asked in Ask a question

new app and getting started

Updated app. Now my system is no longer available on the app. Do I have to reset each component?

1
D
3 hours ago
N
Nigel_14Contributor II
asked in Ask a question

Access to Music Library Listings by A-Z

Who else has noticed the loss of the A-Z column on the right when browsing music library songs, albums, etc? I have thousands of songs stored on a Synology NAS and now the new app simply shows them alphabetically with no easy way to jump to any beginning with “N” for example? Finally where have our Playlists gone! All I can see are my Apple Music ones but not the ones I created from my music library   I am very disappointed with the new app and have complained to Patrick their CEO twice now      

29
D
3 hours ago
J
Jason_54Trending Lyricist I
asked in Ask a question

Why are we alpha testing your app that removed most essential functions?

Started to put my daughter to bed and the last part of our routine is her picking a few stories and some music to fall asleep to.  Guess what?  My app updated and the “improved” “courageous” app apparently never even underwent alpha testing.  It lost nearly every basic function this system is supposed to have.  You can no longer use your own music, add multiple items to a queue, edit a queue, or do any of the most essential functions a speaker app is supposed to have.  Is courage synonymous with failing to understand what your users are looking for?  Is to bold to destroy the brand image as a high fidelity music listening experience?    I have thousands of dollars of speaker equipment that is now useless until your engineers take months to restore these basic functions?  Give us back the functioning version that existed earlier while you figure out these updates  If you have to make an S2/update split like you did for the previous version, but please fix this so I can get my screaming

1
D
3 hours ago
H
Howie13Contributor I
asked in Ask a question

unable to join local network

How do I fix “Sonos needs local network access for setup. In iOS settings, tap Local Network, then return to the Sonos app.”I open the settings and local network is already ticked, I have turned it off and on again I have deleted the app and nothing seems to work 

3
J
3 hours ago
D
Dr. CogentTrending Lyricist I
posted in Ask a question

New app doesn’t even show numeric volume number

All you get is a slider. This is pathetic.

0
D
3 hours ago
D
DaniA2283Contributor I
asked in Ask a question

No products found

We have a beam and 2 of the one speakers and just bought a sub. Went to connect the sub and some how now the other products we had set up have disappeared on the app, and then the sub disappeared after it was already connected. I feel like the longer I spend on trying to figure this out, the more I messed it up. I don’t know how to fix this 

0
D
4 hours ago
H
Hans OvermeerContributor I
asked in Ask a question

Subsonic no longer usable as music service in latest update

In the latest update for iOS Subsonic music service is no longer to be added or visible at all.Please repair this or make it possible to go back to the previous version!

1
D
4 hours ago
A
AlanHurstContributor I
asked in Ask a question

app upgrade

I upgraded the app and now none of my products are connecting 

1
M
4 hours ago
A
ankurbsContributor I
asked in Ask a question

About my system page

Just updated to the new Sonos app and I know folks are having a lot of issues, but have folks noticed that within the “About my System” page, the “Audio in” option is blank even when audio is coming through? On the home page, when I select the window showing what is playing, it shows the type of audio (PCM 5.1, Dolby Atmos, etc.) so I know it is working, but any thought on what’s going on with the about my system page? also, on that same page, it is showing my Arc has “WM: Disconnected” even though it is physically connected via Ethernet and my sub and 2 Ones are connected via Sonos net. The arc did switch back to showing sonosnet randomly, but this seems odd. Never had any issues with the previous version as it was rock solid. It also showed WM:0 and then displaying the type of audio.  anyone else have this issue?

0
A
4 hours ago
M
Mustang91Contributor I
asked in Ask a question

roam won’t connect to Sonos app

Just updated to the new Sonos app and Rome will not connect to the app. Information in the app says Rome is not registered. Let’s fix it. I keep going through the steps and it fails each time. I have done a factory reset and a reboot and nothing has resolved the issue

5
D
4 hours ago
K
KsempsContributor I
asked in Ask a question

Running separate zones off one AMP

I have a Sonos AMP with speakers hard wired to my Kitchen and to my Patio.  I would like to be able to run those areas as two separate zones.  Is this possible or do I need a second amp?

4
Stanley_4
5 hours ago
T
Tvinci1Contributor I
asked in Ask a question

can i connecting nonSonos soeakers to my sonos sytem bia bluetooth?

I have non Sonos speakers that I would like to use and control via my Sonos app. Bluetooth. Is this possible?

2
Ken_Griffiths
5 hours ago
M
marciastanekContributor II
asked in Ask a question

New app has all my music "whited out" and unplayable!

Don’t have access to anything after the change!

0
M
5 hours ago
P
p2monContributor II
asked in Ask a question

Sonos App 80.00.04 for iPhone

I downloaded the latest, redesigned Sonos app for my iPhone 12 only to find it is missing some of my favorite features. After searching for an artist tracks and selecting “add to queue” then searched for another artist’s tracks and looking for “add to end of queue” it is missing. Anyone else think this should be added back?

1
D
5 hours ago
M
marciastanekContributor II
asked in Ask a question

New Sonos

Can no longer find my music!

1
controlav
5 hours ago
P
Popeye1234Contributor II
asked in Ask a question

new update

Hi everyone i have updated to the latest version 80.0 I'm android user but the app remained the same after updated and I'm still on 16.1? How can i get the new redesigned app. Thank you

24
M
5 hours ago
C
Catching_pixelsContributor I
asked in Ask a question

system dissapearing after app 80.04 update

After updating my system with the latest app (80.04) my system has vanished, including arc and surrounds, every room that had a speaker isn’t showing up. Even when I try and add an existing speaker I get an error.  after using the previous app for years it has been very stable and these issues popped up right after update, not sure if anyone else is seeing these issues. 

22
I
5 hours ago
S
SewnossContributor II
posted in Ask a question

Some Sonos employee emails

These people are in the upcoming AMA, so politely do ask them anything since Sonos are choosing to ignore the forum.Diane Roberts, Senior Director of Software Development, Kate Wojogbe, Senior Director of User Experience, Tucker Severson, Director of Product Management,Moderator edit: Removed employee email addresses. We will not tolerate brigading of our teams inboxes. Any further attempts will be dealt with and can lead to being banned from the Community. Please, do not do this.  

10
Keith N
5 hours ago
W
Wordgirl80Contributor I
asked in Ask a question

Cant get passed update screen

I am trying to set up my new Sonos (Roam and move 2) I’ve created my account, connected my speakers and now it’s telling me there is an update available and I must login as the owner. I am logged in as the owner both in my app and website. When I click continue it just keeps going back and telling me to login as the owner. I can’t get passed this screen. I’ve tried logging in and logging out and deleting and reinstalling the app. I have the lastest versions as well. Please tell me how to fix this.

1
S
6 hours ago
H
HilltopContributor I
asked in Ask a question

timer

Hey what happened to the sleep timer? I see the app ICON went to black from orange and they removed my sleep timer. Where did it go?

3
D
6 hours ago
R
rjames
posted in Ask a question

phony update beware

Tried to remove…please disregard 

0
R
6 hours ago
G
gerryfjcContributor I
posted in Ask a question

Playlists with new app not appearing (IOS, Ipad environment)

It is May 9, 2024 and I just updated my Sonos app on my iPad. Now I cannot see the many playlists that I had created on saved within the old Sonos app. Any advice on this topic would be appreciated.

0
G
6 hours ago
S
SewnossContributor II
asked in Ask a question

Emergency! Must downgrade new app ASAP

I just upgraded to the new Sonos app, what an AWFUL, AWFUL mistake that was!I need to get the APK for the previous version. Please somebody send me a link.The new app does not allow quick easy control of the volume and EQ settings from the main volume slider. Everything about the new UI is just incomplete or missing. Although I could probably get over how psychologically jarring the new change is (I even lose the app icon now its color has changed), basic features are just missing.I can’t accept the inability to quickly control the sound I hear from a system designed for playing sound. Not fit for function any more! It’s got to go, will downgrade and block future updates.Sad to say Sonos, bitterly disappointing.

5
G
6 hours ago
T
TheadeContributor I
asked in Ask a question

App update May 2024

Hello!It’s nice with a new face on the app. Good work!But one thing I’ve noticed is that when you change the volume, it no longer show the “amount” of volume. The numbers are gone. Why?We use that a lot to set the volume on the system in different rooms. We hope it’s just something you missed, and that you will add later? Or is it a setting somewhere in the app?

0
T
6 hours ago
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