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  • 485 Replies
Ditte
Ditte
started this topic

Tips for common Sonos problems

Running into challenges with your Sonos system?Here you'll find solutions to some of the most common problems. While this is a good place to...
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Kenneth R
Kenneth R
started this topic

How the 'ask a question' forum works

If you have a question and are not sure where to start, ask it here. We'll keep an eye on everything that gets posted here, and once someth...
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165 Topics

N
NickAllanContributor I
asked in Ask a question

Setting Alarm with Latest App Update

Having updated the Sonos App I’ve spent an hour trying to find the Alarm settings. I swear it’s missing!  Please tell me where I can find them.

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1 hour ago
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Joan of ArchContributor I
asked in Ask a question

App Upgrade

I just updated my Sonos app (5/8/24) and NOTHING works any more. Any suggestions??

4
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1 hour ago
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ThesilAvid Contributor II
asked in Ask a question

trouble with new upgrade

While watching TV and listening via the play bar, sonos ones and sub; I accidentally played music which muted the tv and couldn’t get the audio back.  I had to shut off the tv in order to get the audio back.  Anyone else experience this?   I’m not too happy with the new look of the updated app.  

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1 hour ago
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Mustang91Contributor I
asked in Ask a question

roam won’t connect to Sonos app

Just updated to the new Sonos app and Rome will not connect to the app. Information in the app says Rome is not registered. Let’s fix it. I keep going through the steps and it fails each time. I have done a factory reset and a reboot and nothing has resolved the issue

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M
1 hour ago
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Tomno77Contributor I
asked in Ask a question

Trueplay disappeared after new Sonos app ?

Hi,After upgrading to the latest app (android), I can't see whether trueplay is enabled or not. Before there was an option to turn trueplay on or off, can't find that anymore? From what I can see it might look trueplay settings were turned off after the update. For the info, I do not have an Iphone, so I can't just recalibrate. Best regardsTommy

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1 hour ago
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Ljhebbay66Contributor I
asked in Ask a question

what happened to the app

My app orange colored app worked fine today the app turned black & I lost tune in radio & I can't find sleep timer. Customer service is a joke, & I'm seriously questioning this whole sonos thing

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1 hour ago
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SewnossContributor II
asked in Ask a question

Emergency! Must downgrade new app ASAP

I just upgraded to the new Sonos app, what an AWFUL, AWFUL mistake that was!I need to get the APK for the previous version. Please somebody send me a link.The new app does not allow quick easy control of the volume and EQ settings from the main volume slider. Everything about the new UI is just incomplete or missing. Although I could probably get over how psychologically jarring the new change is (I even lose the app icon now its color has changed), basic features are just missing.I can’t accept the inability to quickly control the sound I hear from a system designed for playing sound. Not fit for function any more! It’s got to go, will downgrade and block future updates.Sad to say Sonos, bitterly disappointing.

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1 hour ago
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a9979Enthusiast II
asked in Ask a question

Spotify playlists on new app update iphone

I updated my apple devices to the new app update today 5/7/24 and my Spotify playlists no longer all display. Before the update I could see all of my Spotify playlists but now they stop at “K”, the list is sorted alphabetically, so I can’t see any playlist that starts with letters A-J. It seems like Spotify now has a limit of total playlists which it didn’t have before. My playlists are searchable but when I go to my Spotify playlist screen it only displays playlist beginning with letters K-Z. Please help.I don’t have a lot of playlists either. Easily under 100, probably 50-75.Can I somehow just revert back to the previous app version?Looks like Spotify has a limit of 50 playlists in the new app design. I knew I shouldn’t have updated until I had to but I did anyway. Moderator edit: combined posts

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1 hour ago
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ggodecContributor I
asked in Ask a question

How to Roll Back from 80 to 16.1

Please provide a way to go back to the old version ASAP. I use Sonos almost exclusively for my local library as it seems many people do and you have again (think bricking...) completely misunderstood your owners and people that have supported and invested in your products for decades. Congratulations on creating another media disaster for the company. I am sure the new app is trending on all platforms with angry users and people looking for alternate products. PLEASE LET US GO BACK to the old version until you sort this out.   

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2 hours ago
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redactorContributor II
asked in Ask a question

Sonos app 80.00.04 for iPad is a mess

Since I installed the new app, a lot of things that used to work no longer do: No alphabetic tabs on lists (album, artist, composer)  No ability to select individual tracks on an album Music library disappears and reappears for no apparent reason History is never updated The message “Something went wrong. Try again.” comes up with alarming frequency Overall, a disastrous debut. I’m hoping these are bugs and not by design. If I’m missing something or there are workarounds, please advise.   

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R
2 hours ago
F
Franks86Contributor I
asked in Ask a question

New App - Soundcloud - No related songs option

Looked everywhere but can't find option to search for related songs in SoundCloud anymore in the new app. Anyone found or solved it ? Cheers 

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F
2 hours ago
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Beez82Contributor I
asked in Ask a question

New S2 App - Dual Mono

Where is the dual mono option on the new S2 App? 

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2 hours ago
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Popeye1234Contributor II
asked in Ask a question

new update

Hi everyone i have updated to the latest version 80.0 I'm android user but the app remained the same after updated and I'm still on 16.1? How can i get the new redesigned app. Thank you

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2 hours ago
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Samsu ilunaContributor I
posted in Ask a question

upgrade app

Catastrophe !!!!HonteComment ce naufrage est-il possible pour Sonos ? C'est très inquiétant pour ses clientsQue Sonos remette vite l'ancienne version a disposition. Cela ne dispense pas d'explications et d'excuses de la part de Sonos

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2 hours ago
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CrabbyContributor I
asked in Ask a question

Missing Playlists

Hi, I just updated to the new app today and now all my Sonos playlists are missing?

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2 hours ago
J
jackie le sageContributor I
asked in Ask a question

new app alarms

my phone downloaded the new app & now I find my alarms section to turn on, off sheduled alarms for work.

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J
2 hours ago
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SewnossContributor II
asked in Ask a question

Alarm functionality missing from new app! Don't upgrade if needed!

On top of all the other things that are wrong, I just found out the alarm clock functionality has disappeared from the “improved” app. I need to go to bed in an hour and don’t sleep with my phone in the bedroom and have no alarm clock!!!This upgrade is a total disaster. An absolute and total disaster. I don’t know why I didn’t listen to all the terrible 1-star app reviews before choosing to update. I’m an idiot for thinking Sonos wouldn’t do something so unbelievable.

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3 hours ago
C
clownsurferContributor I
posted in Ask a question

THE NEW APP IS ABSOLUTELY HORRIBLE!!!

This new update is so bad I beg to get the old one back that was simple but so much better in every way. 

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3 hours ago
User582563
User582563Contributor I
asked in Ask a question

Local Library is completely missing with app update

My S2 Android app updated itself overnight ( I thought I had turned auto update off but I guess not)Now I cannot see or play from my local library. Some of the items that were saved to favorites are there but greyed out. I’ve seen others complain about losing search for their libraries but mine is just gone. I saw one thread that mentioned having to locate the library as a “source” but I’m just not seeing it.When I talked to a support rep via chat, he told me that local library support is just gone for now. Is that really true? Can anyone who still can at least play songs from their library explain how to locate it on the android app?The only computer I have regular access to is a work-issued machine so installing the windows app isn’t an option.

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3 hours ago
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EberechiContributor I
posted in Ask a question

I can’t set up sonos is not working

I’m tired with this set it up is so frustrating and waiting on line for assistance is hell I regret buying this is so stressful 

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3 hours ago
H
HilltopContributor I
asked in Ask a question

timer

Hey what happened to the sleep timer? I see the app ICON went to black from orange and they removed my sleep timer. Where did it go?

2
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3 hours ago
A
Aidan10Contributor I
asked in Ask a question

prob with new app

I have been having connection problem with my system so waited for new app. Now when it says I need a software update, I’m asked to log out and owner to login. I press start update and I see a flash of the login page then screen returns to ask for sign in: system owner. How do I break this cycle? Despite deleting app and reloading it continues to loop. If I log in thru  web page I see my devices. Any assistance would be appreciated. 

6
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3 hours ago
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MAKOBContributor I
asked in Ask a question

Activating playlist

In the new SONOS (7.5.2024) app on iPad I am not able to activate stored playlists. Bug or feature? I sincerely hope bug. Haven’t updated my iPhone so far…Thanks for fixing that asap!

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3 hours ago
K
KsempsContributor I
asked in Ask a question

Running separate zones off one AMP

I have a Sonos AMP with speakers hard wired to my Kitchen and to my Patio.  I would like to be able to run those areas as two separate zones.  Is this possible or do I need a second amp?

3
jgatie
3 hours ago
A
Applepie.packagingContributor I
asked in Ask a question

revert to version 16.1

Hi everyone Unfortunately, I updated to the newest Sonos version 80. Eventhougt I read all the bad reviews and therefore disabled auto updates. Stupid I am, I manually then installed the update by accident 🤦🏼‍♂️).  Whatever, is there any way to downgrade to v16.1 again? I don‘t like the appearance at all, everything seems buggy, symfonisk doesn‘t work properly, alarms can‘t be shut off, equalizer is hidden, I don‘t see percentage of volume… just everything is a mess to me. Is there maybe a ‚testflight‘ version of the old version I could use again? Or any other possibility? I have an old iPhone backup from about a month.. if there is no possibility to revert back I have to swallow the pill, restore the backup even I will lose some data but at least having a proper app again. I don‘t understand why sonos is releasing such a buggy app :-( thanks for your help! ❤️

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4 hours ago
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